Hostaway Pros and Cons

Compared Hostaway to a couple other PMS providers and theirs was the easiest to navigate and use. Pricing structure was simpler than the rest.

Onboarding was a great experience. My onboarding specialist, Michael Herzfeld, did a fabulous job. He really took the time to make sure we went through all the important features and tools of the platform.

Not to mention, he was a really nice guy and easy to talk to. Made the set easy and fun. Review collected by and hosted on G2.com.

Nothing so far. Everything has been easy to setup and use. Review collected by and hosted on G2.com.

All the tools have great features but this is on another level. The best part is that they actual do customer onboarding. The other tools will not work right if you don't get help and hostaway makes sure that your setup for success. I tried another product and had to ditch it becuase I couldn't get it setup correctly and it was creating a lot more issues with my properities than it was fixing. Now I have everything setup and automated and I don't much at all. Review collected by and hosted on G2.com.

Nothing, it takes time to learn but its becuase its super feature rich. Review collected by and hosted on G2.com.

Hostaway is easy to use, its customer support is always very reactive, especially Billy has been of great help solving an unpleasant issue created by a guest cancelling a reservation. He was very quick and efficient. Review collected by and hosted on G2.com.

Nothing, it is very easy to use. I wish it could transfer data also to booking.com so I would not have to do it manually. Review collected by and hosted on G2.com.

We have used Hostaway for awhile and love it! We recently had an issue so we reached out to customer support. Billy helped us resolve the issue quickly with great detail and efficientcy. Review collected by and hosted on G2.com.

There are a lot of different features that requires learning and impletmenting Review collected by and hosted on G2.com.

The experience i have had with my onboarding agent, Melania has been incredible. The director Josh put me in touch with her and ever since my experience has been seemless. i cannot fault hte cusomter support.

The integration and system is quite complex for good reasons it enables you to do so much. Review collected by and hosted on G2.com.

The booking engine integration onto the system could do with different options. the stand alone calendar tool should look better and function better on the website and cross out dates that are unavailable, Review collected by and hosted on G2.com.

I've explored various short-term property management platforms over the past year, and Hostaway has stood out as an exceptional choice. After thorough testing, I found that Hostaway offers a well-designed platform with all the features I was seeking. The success and onboarding teams have been professional and incredibly helpful, making my migration to Hostaway smooth and pleasant. I’m excited about the potential to enhance my properties' margins with this new platform. Review collected by and hosted on G2.com.

Pricing feature can be improved in the near future. Review collected by and hosted on G2.com.

The ability to integrate The ability to integrate smart locks Is extremely time saving and helpful. Review collected by and hosted on G2.com.

The one thing that's least helpful about Hostaway is the inability to do the same functions on the desktop that I can on the app. Aside from that it's an awesome platform. Review collected by and hosted on G2.com.

Supe simple to transition from other channels like Guesty, I like that they have the ability to automate messages per listing which is a feature that was stripped from my previous account upgrade from Guesty. Great support, and onboarding was a breeze! Review collected by and hosted on G2.com.

So far everything has been straightforward, no complaints. Review collected by and hosted on G2.com.

Easy implementation. Use of use. We've accomplished more in 3 weeks than in 2 years with our previous system. Our experience working with Ace for onboarding has been phenomenal. Review collected by and hosted on G2.com.

Can't customoze the dashboard. no dasboard in the app Review collected by and hosted on G2.com.

I just finished my onboarding with Hostaway and I could not be more pleased. Yubelkiz is the best support agent I could have ever asked for! She was there for me through the entire process with any questions I had and I couldnt have done it without her. Having that onboarding support made Hostaway an amazing choice for me! Review collected by and hosted on G2.com.

The process of learning the software can be overwhelming but because Yubelkiz was so helpful, I was able to better understand everything! Review collected by and hosted on G2.com.