I love using Hospitable. Not only is it simple to use, they are constantly adding new features as a result of host feedback. They host calls where you can listen in on changes and new features on the horizon and then give feedback on existing features. It's is easy on the eyes unlike some other property management software that is ugly and difficult to use. Hospitable is also easy to set up and integrate with Airbnb and VRBO. Review collected by and hosted on G2.com.
I can't really think of anything. Any issues I ever have I bring up to their team and they add it to their feedback to roll out and in their next iterations. Review collected by and hosted on G2.com.
Video Reviews
A must tool for Short-Term Rental operators
210 out of 211 Total Reviews for Hospitable.com
Overall Review Sentiment for Hospitable.com
Log in to view review sentiment.
I love that the message automated and easily customizable Review collected by and hosted on G2.com.
I don't like that sometimes the messages aren't sending through. Also it takes a bit for customer service to get back to you even though they are really great once they do. Review collected by and hosted on G2.com.
Hospitable has been a wonderful platform for helping me with my property management business. Having 9 properties is tough to manage with the help of one other person on my team. However, being able to send automatic messages to guests, using the Suggested AI replies, and keeping each of my properties' information and guests organized has been a dream. It is super easy to use and add new properties we acquire for a quick and easy setup. My team and I use Hospitable every single day and love the new updates and Town Hall meetings that they put on for us users. Hospitable is a platform that actually listens and wants to help make the platform better by listening to users' suggestions on things we would like to see. Review collected by and hosted on G2.com.
As with any software, there is always room for improvement. One thing I would love to see is a platform for Owner Dashboards where my owners are able to see things like metrics, calendars, etc. Another feature I would love to see is more customizations for direct booking websites. I like having a website built out by Hospitable but I would love to see sub-pages added like an 'about us', 'contact us', or 'hire us as your property manager' type pages. Review collected by and hosted on G2.com.
I've been using Hospitable for years. The software keeps getting better and they keep adding features based off user feedback. I like the metrics reporting dashboard and am happy they've added direct booking functionality. The core PMS functionality has improved over time and gotten very reliable. My team members rely on Hospitable every day to run our 7-figure / year portfolio and look forward to scaling with it and seeing it get even better. Review collected by and hosted on G2.com.
Hospitable could integrate with third party tools better Review collected by and hosted on G2.com.
Integrating smart locks and AI supported messaging feature Review collected by and hosted on G2.com.
The direct website for hosts hasn't gotten much traction, but I understand that is not hospitable's responsibility. Review collected by and hosted on G2.com.
I have added two properties from scratch upon signing up on the hospitable platform. From A-Z I needed the help documents, the chat feature, and leaving an email contact to learn my way. It is an intuitive platform, with lots of bells and whistles Review collected by and hosted on G2.com.
It is a powerful platform that can be overwhelming for a newbie. I did appreciate two- 30 min onboarding calls, when I know only one is offered normally. There are plenty of help videos, rewatching town halls and other best practices, but you still have to take the time to make sure all items are set up correctly on the platform, and that Hospitable is "talking" to the other booking sites, like AirBnB, VRBO, etc. Review collected by and hosted on G2.com.
I love how Hospitable automates my guest communications. My guests feel well taken care of and I'm not drowning in work! Hospitable also does a great job of updating my cleaners. Review collected by and hosted on G2.com.
Nothing! Hospitable does a great job and has all I need. Review collected by and hosted on G2.com.
Automating all of my guest messages has saved me so much time. I use the automated message list as a way to see what is coming up in my rentals.
The support is top notch, if I ever have an issue they are there to make sure everything is fixed and I understand. Very much appreciate the town halls too. Review collected by and hosted on G2.com.
Currently their Direct Booking doesn't have a guest portal but they are in the process of making one. Excited for that to come out Review collected by and hosted on G2.com.
They keep you updated on what they are working on to improve the platform and take client feedback and suggestions very seriously!
The platform is easy to use, straight forward. They have great customer service and assist you through the entire process of integrating your listings on all platforms. Review collected by and hosted on G2.com.
It currently lacks a few features that their competitors have, although I understand they are working to implement these features on future updates. Review collected by and hosted on G2.com.
SmartBnb is hands down the best channel manager and message automation platform in the market.
• Beautiful and Easy User Interface
• Scalable Platform that can do 1 property to multiple properties
• Uptime
• Flawless Automated Messaging with Artificial Intelligence (AI) Question Detection
• Channel Manager for Airbnb and VRBO
• Easy to Setup and Configure
• Great Responsive Support to Any Questions
• iOS App is easy to use and consolidates messaging
• SmartBnb frequently releases updates many times throughout the week
• Great Product Roadmap to help hosts in the future reduce their time with manual work and more time focusing on growing and scaling their business
• Smartlock Integrations Review collected by and hosted on G2.com.
• Needs Better Dashboards with Analytics – Which months are my best months, which months are my worse months, which month has the highest ADR, which month has the slowest ADR. Which days are always empty, which days should I do promotions on, etc.
• Perhaps a Dashboard That Can Tell Me Listing Ranking - Integrate RankBreeze or Buy Them Out
• A Dashboard that can help recommend listing opportunities to me – Did I optimize the listing, Should I lower the minimum night stay, should I allow pets, is there more than 20 pictures
• Faster Integrations with other companies – Beyond Pricing, WheelHouse, TripAdvisor, Houfy, Facebook Marketplace, Booking.com, etc.
• More Manual AI Question Detection – Such as do you have a balcony, are there resort fees, how to use spa, how to use pool, etc. This is a very IMPORTANT feature that reduces my time that I have to spend responding to guests with the same questions. Review collected by and hosted on G2.com.
