Hookdeck Pros and Cons

It allows me to connect my local site and something from online simply by creating a connection. A lot of features and Very easy. Review collected by and hosted on G2.com.

Nothing in general, it is very easy to use and very helpful Review collected by and hosted on G2.com.

We've been using Hookdeck for all our projects involving APIs, and it has completely transformed the way we build apps for ourselves and our clients. With Hookdeck, we can manage everything in one place, simplifying our workflow immensely. Additionally, Hookdeck provides a built-in shortcut for communication between external APIs from different vendors, streamlining integration processes. It has become an indispensable tool for our business, and we highly recommend it to others to make their lives easier. Review collected by and hosted on G2.com.

From my perspective, Hookdeck can be challenging for beginners due to its user interface. There are several elements that could be improved to make it more beginner-friendly and accelerate the learning and implementation process. Review collected by and hosted on G2.com.

Hookdeck has become an essential tool in developing, debugging, and managing our webhooks. Our non-profit uses only cloud-based apps, and webhooks are our tool of choice for communication between them.

I can finally manage my webhooks. The ability to intercept, examine, redirect, and retry during development has been a huge benefit. Seeing a history of webhooks helps troubleshoot problems. Hookdeck brings incredible visibility, in full detail, to what is happening in the ether. Review collected by and hosted on G2.com.

It's not the slickest user interface... but "pretty" is overrated for developer software. It is getting better but overall I'd rather have functionality over cosmetics. Review collected by and hosted on G2.com.

It is a simple solution that has major impact. The UI itself mimics a diagram someone would create to describe their data flows and pipelines, and the idea of sources and destinations are terms one would use to describe webhooks to someone not familiar with APIs. Because of that, someone new to an organization or with little technical experience can come into Hookdeck and quickly understand how things are set up. I'm easily able to standup a new connection with little context.

In addition to its ease of use, the event gateway side of things significantly limits the errors and failures we're sending to endpoints by catching things before they're permanent. Allowing us to retry events and look at a history of events saves us time when troubleshooting as well.

They also have a great team who is able to support our needs. Review collected by and hosted on G2.com.

The team is small and scrappy which means some "nice to have" features are overlooked when launching new product features. On the flipside however, that means they're really receptive to the feedback as well. Review collected by and hosted on G2.com.

Initially I chose Hookdeck to take care of all the headache of queueing and retrying webhooks between my systems running in different environments, meaning I don't have to write a bunch of code to do this.

However I was also surprised at how useful it was when managing the systems in production, the abilty to control, inspect and retry events made debugging and investigating user issues a dream, so much nicer than having to trawl through logfiles trying to re-construct a sequence of user events. Review collected by and hosted on G2.com.

There's so much in the platform that I'm sure I'm missing things, sometimes discovering features in the UI isn't as obvious as it could be. Review collected by and hosted on G2.com.

I've been using Hookdeck both personally and within our company as an HTTP request cache. The setup process was straightforward, and when I faced any challenges, Hookdeck's support team responded quite quickly, usually within an hour via chat. Recently, I started adding filters to my connections, and the AI feature was quite helpful there, allowing me to get started without needing to delve into the documentation. Hookdeck currently gets around 180k events and requests per month. These requests are directed to multiple n8n instances based on the filters and source. Review collected by and hosted on G2.com.

I cannot find the setting to change the billing adress, I've already contacted the support a few minutes ago. Review collected by and hosted on G2.com.

Our product is a B2B / B2E SaaS provider and we have a large number of customers who want to automate workflow automations & BI from a stream of webhooks. We initially provided this as a first party service but didn't want to commit an entire product team to managing all the ancilliaries like logging, replays, alerts, customer metrics, devops dashboarding, fanout routing ect. Then along pops Hookdeck with the entire featureset we were after. The setup was trivial and we onboarded production customers within the same day. It's really become a daily part of our Devops & Support team's life and has drastically increased the quality of support we are able to offer. To top it all off, we ran into an issue around webhooks this week that we falsely believed was Hookdeck related. Not only was their metrics & logging comprehensive enough to help us find the actual problem was in one of our first party services, but the Hookdeck team responded instantly to our support email and helped point us in the right direction. Not only is the product phenomenal, but the team behind it are deadset legends. I could not reccomend it more. Review collected by and hosted on G2.com.

Over the time we've been using Hookdeck there have been a few features that we were really itching for including aggregate metric tools, and some filtering options on the logs. I'm happy to say all of these features have made it to the core product. The filter syntax is a little finecky for non-technical users, but the documentation is strong enough that it's more than suitable for Devs / DevOps. Review collected by and hosted on G2.com.

The powerfull filters and the scalability of Hookdeck helps me to drill on the actual data I need to pass on to other automation scenarios, helping me save a lot of money in other tools, like Make.com.

Also, the AI assistant feature helped me a lot when it comes to write te right filter - and when the AI doesn't nail it, the documentation doesn't lack any info. Review collected by and hosted on G2.com.

The only downside would be, maybe, a little steep learning curve - but assuming that you are already familiar with API's and JSON, it kind'a work out well. Review collected by and hosted on G2.com.

- It does exactly what it says on the tin.

- It's very intuitive, took just minutes to onboard.

- Once set up, it's a low-touch system that does not require monitoring.

- The customer support is top notch, addressing issues in hours.

- The Terraform provider allows you to integrate with the system quickly. Review collected by and hosted on G2.com.

- Hookdeck have recently rebranded the product as an Event Gateway, but are currently missing some features to be a full-fledged event gateway. The team however has taken all suggestions into consideration and are actively working on the missing features. Review collected by and hosted on G2.com.

I do a lot of integrations. It seems like half my job is sending test data, checking if the system worked, fixing it, and then sending the same test data again. Hookdeck makes that SUPER simple. That's especially true when the "source" of the data is something complex, like a Jotform form or a Shopify transaction or a webhook event that isn't fired frequently. Hookdeck also lets me "fork" my events, so that I can have real events go to the production version and a new development version at the same time. When it's time to cut over, I only need to change hookdeck - no need to touch the event sources. P.S. I often use hookdeck in conjunction with Postman, and clients think I'm a wizard. Review collected by and hosted on G2.com.

Only thing I'd add is an ability to edit the event information before resending. Sometimes I want to test slight variations in the scenario, and the way hookdeck is currently built I have to simulate a new event to get those variations. I can usually accompish that with Postman so it's not a show stopper, but it'd be nice to have an edit/retry option. Review collected by and hosted on G2.com.