Homesnap Pro Reviews & Product Details - Page 7

It's amazing and I Love It!

Makes me look smart and efficient!

Being able to email my clients , with so much information while I'm in front of a home makes me look like a rock star!

Thank you for creating this very useful tool!

I've become addicted to it and all the bells and whistles! Review collected by and hosted on G2.com.

It takes longer to search & sort. Also, it limits the amount of zip codes you can save Review collected by and hosted on G2.com.

I had the pleasure of working with Peter Rush. He answered all my questions, and checks back in periodically just to make sure that everything is running smoothly. Review collected by and hosted on G2.com.

I have not found anything that I dislike so far. One of the best companies I have worked with in terms of customer service. Review collected by and hosted on G2.com.

Immediate attention in assisting with service offereings! Review collected by and hosted on G2.com.

No contacts information on FMLS listings information Review collected by and hosted on G2.com.

Instant lead generation from choosing which campaign I want to run and when as well as for how much. Review collected by and hosted on G2.com.

I do not know what amount of my funds go to overhead? Review collected by and hosted on G2.com.

I cannot say that I saw any real value from my paid subscription to Homesnap Pro. Review collected by and hosted on G2.com.

I am a real estate broker.

I cannot say that I saw any real value from my paid subscription to homesnap pro.

This company has lousy customer service. To use their service they basically became the primary owner of my Google business page (with my permission) and of course they said that I can become the primary owner again at anytime. This is done so that they can post updates on behalf of the business. Since this seemed to be a large and legitimate company, I trusted them and signed up and they became the primary owner of my Google business page so that they could post updates.

They did post those updates which I thought were very generic in nature and not really that exciting and once I got close to my 1 year commitment with them I decided that I wanted to cancel. I did not want any money back only to not renew and to receive primary ownership of my google business page back.

They do not answer the phone and their voicemail now states that they have decided that they are not going to respond to any phone calls and the only option is the email support.

I've emailed support several times and never got any responses After a week or two of polite but direct emails I finally received a reply from Matthew Schousen.

Matthew Schousen (Homesnap)

Jul 8, 2020, 6:04 PM EDT

Hi Robert,

Thanks for the follow up here - we have cancelled your Pro+ subscription immediately, which transfers ownership back to you. You will receive an email from Google regarding this cancellation in the coming days.

Please do not hesitate to reach out with any other questions or concerns.

Best,

Matt

Premium Product Specialist

1.800.431.5509

It is now been 9 days since I was informed by the support rep that my business page ownership would be reverting back to me and they are still listed as the primary owner which prevents me from managing my business listing properly. I attempted to reach out twice more and have received 0 responses. Their phone message still states that they do not take phone calls.

I do believe that eventually I will get back primary ownership of my Google my business page but no business should treat paying customers this way. If they have a problem it should be dealt with promptly and there should be communication especially when someone is sending an email it doesn't take much to acknowledge the problem and let the customer know what steps are going to be taken to resolve it.

I definitely do not recommend that any real estate agents or real estate brokers sign up for homesnap pro plus and if you do I definitely do not recommend to allow this company to become the primary owner of your Google my business page as they have demonstrated that they are unable to respond in a timely manner to customers concerns. What if homesnap went out of business? I assume I would never be able to get back control of my Google business page which has over 55 star reviews.

Let the buyer beware Review collected by and hosted on G2.com.

The Webinar, and then a recorded of the Webinar send to you asap! Review collected by and hosted on G2.com.

I wish there were templates or handouts. Review collected by and hosted on G2.com.

Nothing, I had them for over a year and I had no uptake in business or any leads provided. Complete waste of time. Review collected by and hosted on G2.com.

Never provided any real service, no leads and automatically recharged my credit card $599 without my knowledge and then refused to refund my money. Review collected by and hosted on G2.com.

The UI is the absolute best looking I have seen! Review collected by and hosted on G2.com.

The CRM to me is not very good for the amount of people I have, it really needs to be better on the back end as far as tracking lead activity and what interaction the site has had. Review collected by and hosted on G2.com.

As a real estate professional, I love having the status and price of any home in any neighborhood at my fingertips! A couple of taps on the smart phone and — BAM! Everything I need to know to help out my buyers and sellers. Review collected by and hosted on G2.com.

Trying to get consumers (not just pros) to accept invites from me to sign up. Review collected by and hosted on G2.com.