Hologram's remarkable timeliness in product delivery and technical support has been exceptional. Their products stand out with significant advantages in the market, and the professionalism demonstrated by Pat and Chris, who consistently provide prompt and insightful responses, has been invaluable. I eagerly anticipate the continued growth of our partnership, confident in our shared potential for achieving even greater milestones. Review collected by and hosted on G2.com.
The new annual commitment mechanism is causing us some stress. Review collected by and hosted on G2.com.
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60 out of 61 Total Reviews for Hologram
Overall Review Sentiment for Hologram
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Hologram has improved its service over the 4 years I have worked with them. They have improved their portal to give the user better information on the devices in the field and the data consumption of each. They have improved the set up of new devices to speed up deployment. I am very happy I chose to partner with Hologram to deliver data from our on farm devices. They have proved dependable over the past 4 years and I am happy to continue to grow our business knowing Holgram will be the default IOT provider for our company. Review collected by and hosted on G2.com.
I don't have anything negative to say about Hologram. I find them easy to work with and the solution is dependable. Review collected by and hosted on G2.com.
Responsiveness of the support team. Our dedicated support resource is quick to respond and marshall the resources we require to sort through issues that come up, regardless of whether we ended up being the source of the issue in the first place. Review collected by and hosted on G2.com.
It can be difficult to understand their global coverage, especially in asia. There are are complex network in diffierent parts of the world and how much coverage Hologram has can be challenging to sort out. Review collected by and hosted on G2.com.
Hologram is best used for IoT devices with low data consumption usage. One thing that I really like is their remote connection called spacebridge which greatly helped us easily manage our hardware by remotely connecting to it with the help of spacebridge. Review collected by and hosted on G2.com.
IMHO, what I don't like much is the latency which would also affect our system behavior due to the fact that our system relies on a fast response transfer of data. It would be better if they could improve this by providing more servers that are close to their huge customers to improve the latency even better. Review collected by and hosted on G2.com.
I enjoy using Hologram because, unlike nearly every other SIM card provider, they are upfront with their costs Review collected by and hosted on G2.com.
Long Shipping times can be a bit slow - This has been amended
Sometimes their support to order more SIM cards is a bit slow, especially if you're ordering a lot. Review collected by and hosted on G2.com.
The most helpful part of hologram is the easy to navigate dashboard. It shows us where our devices are, when the last connection was and how much data was transmitted. We have come to find this invaluable. Review collected by and hosted on G2.com.
Ocassionally it is a challange to track down a specific device. That largely has to do with with the search function not always picking up the correct Id or IMEI though. Review collected by and hosted on G2.com.
The ability to use a single SIM card to activate service globally. I like the various data plans that can be utilized. Single card helps our service team not have to carry multiple cards. Review collected by and hosted on G2.com.
Slow customer service sometimes. Automated emails to answer questions are frustrating when trying to access a human. Direct support to a person via phone. Phone support. Review collected by and hosted on G2.com.
We've been successfully using Hologram SIM cards for our IoT device connectivity for several years. They are easy to provision and ordering of SIMs in bulk is convinient.
Hologram also provides good reporting and threshold monitoring for managing data and its costs. Review collected by and hosted on G2.com.
Given our long standing relationship with Hologram, we would love them to offer an invoicing option rather than forcing us to use a credit card. Review collected by and hosted on G2.com.
Quick Activation, Self activation. Ease of activation and quality fast service providers. Simple, easy billing with no monthly minimums on a rarely used device at times. Pay for what you need - when you need it. Review collected by and hosted on G2.com.
No customer support you can call into, HOWEVER, I have yet to EVER need to call someone to get a device activated. Review collected by and hosted on G2.com.
