Hivelocity Reviews & Product Details

I’ve relied on Hivelocity for a long time and have always been satisfied with their services. They used to be my go-to provider for VPS hosting, and I trusted them completely with my data. Review collected by and hosted on G2.com.

However, my recent experience has been disappointing. Last month, I set up a VPS but forgot to enable auto-pay. When I realized the system was down, I logged in only to find that my VPS had been canceled. I was just five days past the due date, and they automatically canceled and deleted the device. Even though I paid that same day, I was informed that the cancellation is automatic and irreversible. This experience has shaken my confidence in their ability to manage critical data.

I’m currently waiting to see if they’ll refund the payment I made for this month since they won’t be honoring the service. Review collected by and hosted on G2.com.

Cheap pricing

No limits (compared to competitors that have a monthly budget limit or CPU limiting)

Support available

Decent provisioning time (<10 minutes for popular machines)

Good API integration (better than most, multiple API keys with expiration time and ip address whitelisting, no scopes however) Review collected by and hosted on G2.com.

Technical support is not available 24/7, but fast responses as soon as the team is online Review collected by and hosted on G2.com.

The personalized service. I deal with PEOPLE at Hivelocity (what a concept!), not a chat bot. And not just people but the actual individuals charged with maintaining my production server, 24/7. They are have amazing technical acumen and, just as important, are so eager to address my challenges in the best possible way. They don't just rush to complete a ticket but really consider the bigger picture of what is required to solve the issue now and going forward. I truly couldn't be happier that well over 10 years ago I approved the decision to move our servers to HiVelocity. Review collected by and hosted on G2.com.

I can honestly say I don't think of anything at all to dislike about Hivelocity. Review collected by and hosted on G2.com.

Initially, I was a dedicated server customer. Then it dawned on me that with my Cisco background in networking and my passion for technology, I'd be better served building my server and colocating. After having used Hivelocity for a year or two as a dedicated customer and having extensive first-hand accounts of the lengths, they go through to ensure the most superior customer service, the choice for colocation was easy.

I lived in Miami then, so I shipped my server; they handled the initial setup and bam, I was a server owner.

10+ years as a colocation customer, and I have to say, under the leadership of Steve E., Hivelocity's technical support and billing department interactions are by far the best in this industry and any other tech service touchpoints I've experienced. Review collected by and hosted on G2.com.

I got nothing; honestly, they are just stellar! With average ticket responses of around 15 minutes and near-instant chat replies, I couldn't ask for more.

I moved to Tampa to be near my server, with plans to scale my business with them. Review collected by and hosted on G2.com.

Support is fantastic on time every time.

The infrastructure has been excellent.

The support team is highly knowledgeable. Review collected by and hosted on G2.com.

As of now, I don't have anything specific. Review collected by and hosted on G2.com.

They offer a very reliable service, with great customer support (the kind of customer support and service oriented attitude you wish all vendors had). They are accommodating in terms of special requests. Overall, they have a helpful and friendly team. Review collected by and hosted on G2.com.

So far, there's nothing I dislike about HiVelocity specifically. Prices have increased over the last couple of years, but this is specific to them. Review collected by and hosted on G2.com.

After several other data center SNAFUs, we finally found a home at HV. Service has been rock solid, support has always gone above and beyond, and the staff are always available and very effective (and friendly). We have no reservations about recommending HV to friends, business associates, and family. Special shout-out to Vinny in Billing and David from QA for making everything move so smoothly with our latest changes. Review collected by and hosted on G2.com.

Ummmm... nothing. I guess their pricing could be lower, but you get what you pay for. Review collected by and hosted on G2.com.

* They allow custom-built server configurations

* Great network reliability and bandwidth

* Direct console access to server Review collected by and hosted on G2.com.

* Not fully self-serve, some network changes require support

* Price of server components adds up Review collected by and hosted on G2.com.

Qulaity of servers and service - second to none. In the last 20 years we have been through many hosting services and these guys kick ass in comparison to others (including Giants like GoDaddy etc.) Review collected by and hosted on G2.com.

I have niothing negative to say about HiVelocity Review collected by and hosted on G2.com.

I have had an exceptional journey with Hivelocity that I'm excited to share. From the onset, during the beta testing of their new VPS product, to my current status as a satisfied paying customer, every step has been marked by quality and excellence. A commendable aspect was the support team’s efficiency and professionalism. A special shout-out to Ashleigh for making the onboarding process smooth, personalized, and enjoyable.

The VPS’s performance has been a revelation. Its speed and responsiveness are unparalleled. When placed on mtr.tools during the beta phase, it received overwhelmingly positive feedback from our users, offering them an additional, valuable location for network testing.

Hivelocity's commitment to customer satisfaction is evident in their responsive and professional handling of issues. I reported a bug during the promo, and the team’s approach in resolving it was swift and considerate. Furthermore, the community discord is a thriving space for users to connect and exchange insights, adding value to the overall experience. Review collected by and hosted on G2.com.

Honestly, it's a challenge to pinpoint significant downsides given the positive experience I’ve had. However, no service is without its areas for improvement. While the VPS and support have been outstanding, it would be beneficial for Hivelocity to continue exploring enhancements in features and customizability to cater to a broader range of user preferences and needs. Constant innovation and adaptation to emerging trends and technologies will be key to upholding and elevating the stellar service they already provide.

As a paying customer who has transitioned from the beta testing phase, I am keenly observing the ongoing developments and improvements to ensure the service aligns with the dynamic needs of diverse users. My anticipation is high, and I am confident that Hivelocity will address any minor shortcomings with their characteristic excellence and innovation. Review collected by and hosted on G2.com.