Hivebrite Reviews & Product Details - Page 2

I love working with the team at Hivebrite - our Customer Success Managers (past and present) and the support team are great - timely responses and always super friendly. Review collected by and hosted on G2.com.

The Support team and the Customer Success Managers don't always seem very well connected - it would be helpful if they would communicate better between themselves when trying to resolve issues. Review collected by and hosted on G2.com.

I really like the UX of the platform and design approach for the areas such as media center and Groups. Review collected by and hosted on G2.com.

We used Hivebrite for the public side and member side for an association client and that had some challenges but we made it work. We also used it to replace an AMS so the functionality wasn't comparative but it was a matter of looking at things differently for the association. Review collected by and hosted on G2.com.

I like the Hivebright application because I can organise my content and members all in one place with easy-to-use screens and options to suceessfully manage the whole process. It's alos good to know that GDPR conformity is also covered. Training is very good and thourough. The bespoke, personal nature of the training with practical real-life examples to underline the content. Review collected by and hosted on G2.com.

None that I can think of. I wish our own database was working so that we can use it more. Not sure if it can integrate with a payment platform to take deposits. Review collected by and hosted on G2.com.

Lovely design and lots of easy to use features. Our users have barely accessed the how-to guides we developed because it's all very intuitive. In the backoffice, you're able to customise a good amount and the new analytics dashboards are really helpful. We also feel well supported by our account manager. Review collected by and hosted on G2.com.

The downside to any big platform with lots of clients is that they can't implement every request from clients, particularly ones that may be niche. It can be frustrating not knowing whether a request that's deemed feedback will be actioned or not. Review collected by and hosted on G2.com.

Hivebrite is a unique community platform with specialized features that allow for a lot of customization for our community, which operates for a niche subgroup of an already niche sector. We're extremely happy with the opportunities to customize and automate our data collection, provide a bespoke user experience, and deliver on the features our community has long been asking for...like a custom directory. Our experience with the Hivebrite team has been above and beyond, especially our onboarding specialist, Sandra, who has been a constant support for our team on everything from practical details to strategy to problem solving. Our whole team continues to sing her praises. Fatimeh, Albert, Vee, Fan, Celine, Carmel, Matthieu, Soptavik and Marc have all been wonderful to work with as well. Review collected by and hosted on G2.com.

Overall we're very happy, but did have an instance where a major feature (the main one we were looking for in signing on) did not work during a highstakes event. Though this was a bug and the functionality was an existing one (not a new feature), a fix was not able to be deployed outside a scheduled dev update over a month later. It was frustrating to not have access to an existing feature that we are paying for and was frustrating for our community. We look forward to a fix but know we will now have to coax our community back to the feature after it didn't work as expected. Review collected by and hosted on G2.com.

Hivebrite has been a game-changer for managing alumni databases effectively. Its sleek and intuitive user interface ensures that alumni can effortlessly search for their former classmates, making it user-friendly for everyone. Additionally, the website's beautiful design perfectly aligns with university branding standards, adding a professional touch to the platform. The implementation is fun and easy, no hardship with so much tutorial and useful documents. The customer support is the best I have experienced. 24/7 support, answer within 12 hours. Review collected by and hosted on G2.com.

It’s hard to pinpoint significant drawbacks, as our two-year collaboration has been remarkably smooth without any major obstacles for the university's alumni operations. We’ve only suggested incremental improvements to Hivebrite. However, one notable missing feature is SimplePay integration for payments. In Hungary, this is a widely-used payment solution, and its absence is a drawback, especially for facilitating donations and financial management for partner institutions. This integration would significantly enhance the effectiveness of fundraising efforts. Review collected by and hosted on G2.com.

Hivebrite has dedicated support staff that can assist relatively quickly with any technical questions or issues. Our customer success manager/contact has also been amazing at helping us make the most of our platform and understanding our needs. Customization and implementation of the platform has been pretty easy and straight foward which is great since much of our team is non-technical. Any challenges found, we were able to work with support for workarounds. Review collected by and hosted on G2.com.

It could be more accessible. Many of our users who utilize screen readers and keyboard navigation have difficulty accessing certain modules and our dashboard doesn't allow for much customization on that front. Review collected by and hosted on G2.com.

All-in-one and comprehensive community animation software

Monthly addition of features

Responsive support

Guidance by a dedicated CSM and software expert Review collected by and hosted on G2.com.

High price

No specific development but possible use of APIs Review collected by and hosted on G2.com.

Hivebrite is a robust community platform that offers a comprehensive set of tools to strategize, develop, and manage a community effectively. The platform is designed with user-friendliness in mind, making adoption straightforward and intuitive. The user experience (UX) is exceptionally pleasing, ensuring that both administrators and members can navigate and utilize the features seamlessly.

One of the standout aspects of Hivebrite is its customer service (CS) team. They are, without a doubt, the best in the business. Whether I have a question about a feature, need to make a feature request, or simply require assistance, the Hivebrite team responds swiftly and efficiently. Their prompt and effective support is crucial, especially when time is of the essence. The team’s dedication to providing top-notch service is commendable and makes a significant difference in our overall experience with the platform.

In summary, Hivebrite not only delivers a powerful and user-friendly community management solution but also backs it up with an exceptional customer service team. Their commitment to ensuring user satisfaction and their ability to address issues quickly and effectively make Hivebrite a standout choice for community management. Review collected by and hosted on G2.com.

Hivebrite is a powerful platform that accomplishes about 95% of what I need for effective community management. However, there are a few areas where I see room for improvement. One of my main desires is to have more flexibility to customize the user experience (UX) and interaction flow by allowing my development team to work more extensively on the platform. Greater customization options would enable us to tailor the platform more precisely to our specific needs.

Additionally, navigating the backend office can sometimes be challenging. While the interface is generally user-friendly, there are moments when finding certain features or managing specific tasks can become cumbersome. However, I am pleased to note that the Hivebrite team is actively working on improving this aspect. They have shown a commendable openness to accepting feature requests, addressing any issues that arise, and providing workaround solutions when the platform's current capabilities fall short.

Overall, while there are areas that could benefit from enhancements, Hivebrite's strengths significantly outweigh its weaknesses. The team's dedication to continuous improvement and their willingness to listen to user feedback give me confidence that these concerns will be addressed over time. Hivebrite remains an excellent choice for community management, and I look forward to seeing how the platform evolves to meet our needs even more effectively in the future. Review collected by and hosted on G2.com.

User-friendly and very customizable notification settings

User-friendly ease of searching for people in community, learning more about them, contacting them

User-friendly posting and reading posts

Admin panel is relatively easy to navigate and use

The ability to have separate, very customizable groups

The ability to attach files - e.g. photos to posts

The ease of sending communications that push to email inboxes

Very responsive support team

Very nice, vivid, and welcoming design - e.g. group cover photos Review collected by and hosted on G2.com.

When we post in Hivebrite, we'd like the ability to have the subject line in email inboxes be customizable - e.g. Action Items for Environment Grant Round Meeting vs. "Jody Chang (Admin, Partner, Staff | SV2 | Chief Operating & Portfolio Officer) created a new post". The latter does is not user-friendly and sometimes people miss our emails because of this.

Admin Panel User Profile field is messy with old info. fields (not able to remove).

No way to search content in a group (the Live Feed just goes on and on)

When we add Leaders to Groups, their titles get cut off

Enterprise Email Protect is an additional cost on top of contract cost.

Community Analytics is an additional cost on top of contract cost. Review collected by and hosted on G2.com.