Hipporello
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Hipporello
By Hipporello, Inc.
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4.4 out of 5 stars
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Hipporello Reviews & Product Details

Editadmin
OE
Bilingual Customer Support Representative
Mid-Market(51-1000 emp.)
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Review source: G2 invite
Incentivized Review
What do you like best about Hipporello?

I particularly like the idea of status emails and forms being converted to Trello cards. Reduces input of information as well as helps in organizing the flow of getting support requests and customers’ feedback. Review collected by and hosted on G2.com.

What do you dislike about Hipporello?

It means if the client uses an image or a document in his email, this does not go to the Trello card. This leads to a sudden discontinuation of the flow of information and practical need to find the attachments on our own. Review collected by and hosted on G2.com.

What problems is Hipporello solving and how is that benefiting you?

I find that with Hipporello, ticketing support for creating a Trello card has become very efficient. This not only enables our team to reply to the customers’ questions more promptly but also helps maintain Trello boards’ clarity concerning ongoing problems. Review collected by and hosted on G2.com.

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Hipporello Overview

Editedit
What is Hipporello?

Hipporello connects your customers and employees to your support, IT & business teams by creating Trello cards via online forms and emails. It turns your Trello board into an easy to use service desk. Turn your Trello board into an easy to use service desk. What Hipporello can do for you: - Bring customer requests into Trello boards and continue to communicate with them on Trello - No separate tool for communication - Replace your contact us forms on your websites with Trello backed contact forms - Get bug reports from your customers and create Trello cards for each of these - Forward your support emails like support@, help@, jobs@, sales@, etc. to Hipporello and use Trello as a shared inbox for your team Hipporello has the following features: - Drag and drop enabled form editor - Form Automation - Branding - Custom Domain - Email Notifications - Form Access Policies - User Tracking - Email to Trello - Search

Hipporello Details
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Hipporello Community
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Product Description

Hipporello connects your customers and employees to your support, IT & business teams by creating Trello cards via online forms and emails. It turns your Trello board into an easy to use service desk. Turn your Trello board into an easy to use service desk. What Hipporello can do for you: - Bring customer requests into Trello boards and continue to communicate with them on Trello - No separate tool for communication - Replace your contact us forms on your websites with Trello backed contact forms - Get bug reports from your customers and create Trello cards for each of these - Forward your support emails like support@, help@, jobs@, sales@, etc. to Hipporello and use Trello as a shared inbox for your team Hipporello has the following features: - Drag and drop enabled form editor - Form Automation - Branding - Custom Domain - Email Notifications - Form Access Policies - User Tracking - Email to Trello - Search

Seller Details
Seller
Hipporello, Inc.
Year Founded
2020
HQ Location
Carmichael, CA
Twitter
@hipporello
116 Twitter followers
LinkedIn® Page
www.linkedin.com
16 employees on LinkedIn®
mustafa s.
MS
Overview Provided by:
mustafa sener

Recent Hipporello Reviews

OE
OguzCan E.Mid-Market (51-1000 emp.)
4.0 out of 5
"Maintaining order in Trello boards."
I particularly like the idea of status emails and forms being converted to Trello cards. Reduces input of information as well as helps in organizin...
Read more
MZ
Mohammed Z.Mid-Market (51-1000 emp.)
4.5 out of 5
"Quite Helpful Automation features available"
Thanks to Hipporello my inbox went from a monster of a file, full of support requests to a tidy well-organized one. The use of custom forms means t...
Read more
Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Fast and Informative"
User friendly and features that promote collaboration between teams. Great customer service.
Read more
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7 out of 8 Total Reviews for Hipporello

4.4 out of 5
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7 out of 8 Total Reviews for Hipporello
4.4 out of 5
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7 out of 8 Total Reviews for Hipporello
4.4 out of 5
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Hipporello Pros and Cons

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Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
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MZ
IT Support Specialist
Pharmaceuticals
Mid-Market(51-1000 emp.)
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Review source: G2 invite
Incentivized Review
What do you like best about Hipporello?

Thanks to Hipporello my inbox went from a monster of a file, full of support requests to a tidy well-organized one. The use of custom forms means that I receive all the required data from the users and questionnaires at once, without multiple email bounces. Review collected by and hosted on G2.com.

What do you dislike about Hipporello?

I can not create scripts for automatic routing of tickets according to the templates I set for it or it might not perform actions according to the current status of tickets. This implies that it is necessary to sort manually, which might prove slower during certain periods of high traffic on the website. Review collected by and hosted on G2.com.

What problems is Hipporello solving and how is that benefiting you?

I wish to express my appreciation and admiration to the team behind Hipporello as it has made my management of support requests far more efficient. Just for having all the necessary information assembled and easily searchable, I consider it very valuable. Review collected by and hosted on G2.com.

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SN
Logistics and Supply Chain
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: Organic
What do you like best about Hipporello?

Hipporello stands out with its modern and aesthetically pleasing design, setting a high bar in the service desk market.

The clever and innovative system is complemented by extensive customization options, making it adaptable to a variety of business needs.

Its structured interface enhances the overall user experience, making it enjoyable to work with.

A significant advantage of Hipporello is its seamless integration with existing websites, allowing for a cohesive user experience while maintaining the unique identity of the brand.

Additionally, the pricing of Hipporello is entirely fair, reflecting its value and making it an excellent choice for businesses looking for a cost-effective solution.

The platform's ability to be largely concealed within a website is also a plus, as it does not overtly display its third-party nature. Review collected by and hosted on G2.com.

What do you dislike about Hipporello?

On the downside, Hipporello’s German translation needs significant improvement as it is not only inadequate but also missing in some areas, which can be a barrier for non-English speaking users. Furthermore, the email replies include a lengthy Hipporello signature or tag, which can appear unprofessional.

Despite its integration capabilities, the Hipporello branding briefly flashes in the title when embedded in a website, before disappearing, which could momentarily disrupt the seamless user experience. Review collected by and hosted on G2.com.

What problems is Hipporello solving and how is that benefiting you?

Hipporello addresses several key issues in our customer service workflow, bringing about significant improvements in both efficiency and professionalism.

Firstly, it greatly enhances the structure of customer tickets.

This makes it easier for our team to manage and respond to customer inquiries in a timely and organized manner.

This improved structuring leads to better oversight, not just for our team but also for our customers.

They can now track the progress of their queries more transparently.

Moreover, the use of Hipporello has elevated our professional image.

The system's sleek design and functionality convey a sense of sophistication and attention to detail.

This reflects positively on our brand.

This professional appearance, combined with the system's effectiveness, contributes to a more satisfying customer experience.

It also streamlines our internal processes, making it a valuable asset for our customer service operations. Review collected by and hosted on G2.com.

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Verified User in Entertainment
AE
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Hipporello?

User friendly and features that promote collaboration between teams. Great customer service. Review collected by and hosted on G2.com.

What do you dislike about Hipporello?

Needs formatting features for amounts entered in forms; Needs to allow error message language to be edited. Review collected by and hosted on G2.com.

What problems is Hipporello solving and how is that benefiting you?

Adding efficiency to internal processes betwee teams and orgs. Review collected by and hosted on G2.com.

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Sourabh P.
SP
Senior Associate
Mid-Market(51-1000 emp.)
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Review source: G2 invite
Incentivized Review
What do you like best about Hipporello?

The overall design & ease of access. I have used this application once only. Review collected by and hosted on G2.com.

What do you dislike about Hipporello?

The time it takes to create the overview which is little long compared to other tools in the market. Review collected by and hosted on G2.com.

What problems is Hipporello solving and how is that benefiting you?

My company had used this to build applications for one of our clients Review collected by and hosted on G2.com.

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JG
Consumer Service Representative
Enterprise(> 1000 emp.)
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Review source: G2 invite
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What do you like best about Hipporello?

Its incredibly helpful to me and the teams we work with across the globe and the universe! Review collected by and hosted on G2.com.

What do you dislike about Hipporello?

Almost nothing. Its name recognition is low with other companies we interface with so we have to describe it. Review collected by and hosted on G2.com.

What problems is Hipporello solving and how is that benefiting you?

Communication and honestly issues are being addressed with this app. We like to hold ourselves more accountable than anyone else. Review collected by and hosted on G2.com.

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Alikhan B.
AB
Junior mechanical engineer
Small-Business(50 or fewer emp.)
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Review source: G2 invite
Incentivized Review
What do you like best about Hipporello?

I really like the functionality of the app. It can be used by big enterprises, medium businesses and even by the small businesses. Makes life really easier. Trello users will understand me. Review collected by and hosted on G2.com.

What do you dislike about Hipporello?

The pricing is bit uncomfortable for small businesses. However, medium businesses and enterprises will be delighted with pricing Review collected by and hosted on G2.com.

What problems is Hipporello solving and how is that benefiting you?

It helps me contact with the users outside of Trello app. Review collected by and hosted on G2.com.

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Syed A.
SA
operations manager
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Hipporello?

The features are really good like branding custom domain drag and drop Review collected by and hosted on G2.com.

What do you dislike about Hipporello?

Should have developed other software's like ios and android for smoother usage Review collected by and hosted on G2.com.

What problems is Hipporello solving and how is that benefiting you?

Hipporello automated particular actions to simplify specific operations, including sending automated messages to make it even more convenient for their users. Review collected by and hosted on G2.com.

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Hipporello