Hipporello Reviews & Product Details

Thanks to Hipporello my inbox went from a monster of a file, full of support requests to a tidy well-organized one. The use of custom forms means that I receive all the required data from the users and questionnaires at once, without multiple email bounces. Review collected by and hosted on G2.com.

I can not create scripts for automatic routing of tickets according to the templates I set for it or it might not perform actions according to the current status of tickets. This implies that it is necessary to sort manually, which might prove slower during certain periods of high traffic on the website. Review collected by and hosted on G2.com.

I particularly like the idea of status emails and forms being converted to Trello cards. Reduces input of information as well as helps in organizing the flow of getting support requests and customers’ feedback. Review collected by and hosted on G2.com.

It means if the client uses an image or a document in his email, this does not go to the Trello card. This leads to a sudden discontinuation of the flow of information and practical need to find the attachments on our own. Review collected by and hosted on G2.com.

Hipporello stands out with its modern and aesthetically pleasing design, setting a high bar in the service desk market.

The clever and innovative system is complemented by extensive customization options, making it adaptable to a variety of business needs.

Its structured interface enhances the overall user experience, making it enjoyable to work with.

A significant advantage of Hipporello is its seamless integration with existing websites, allowing for a cohesive user experience while maintaining the unique identity of the brand.

Additionally, the pricing of Hipporello is entirely fair, reflecting its value and making it an excellent choice for businesses looking for a cost-effective solution.

The platform's ability to be largely concealed within a website is also a plus, as it does not overtly display its third-party nature. Review collected by and hosted on G2.com.

On the downside, Hipporello’s German translation needs significant improvement as it is not only inadequate but also missing in some areas, which can be a barrier for non-English speaking users. Furthermore, the email replies include a lengthy Hipporello signature or tag, which can appear unprofessional.

Despite its integration capabilities, the Hipporello branding briefly flashes in the title when embedded in a website, before disappearing, which could momentarily disrupt the seamless user experience. Review collected by and hosted on G2.com.

The overall design & ease of access. I have used this application once only. Review collected by and hosted on G2.com.

The time it takes to create the overview which is little long compared to other tools in the market. Review collected by and hosted on G2.com.

Its incredibly helpful to me and the teams we work with across the globe and the universe! Review collected by and hosted on G2.com.

Almost nothing. Its name recognition is low with other companies we interface with so we have to describe it. Review collected by and hosted on G2.com.

I really like the functionality of the app. It can be used by big enterprises, medium businesses and even by the small businesses. Makes life really easier. Trello users will understand me. Review collected by and hosted on G2.com.

The pricing is bit uncomfortable for small businesses. However, medium businesses and enterprises will be delighted with pricing Review collected by and hosted on G2.com.

The features are really good like branding custom domain drag and drop Review collected by and hosted on G2.com.

Should have developed other software's like ios and android for smoother usage Review collected by and hosted on G2.com.