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Highlight IHUT Platform Reviews & Product Details - Page 2

Highlight IHUT Platform Overview

What is Highlight IHUT Platform?

Highlight's in-home product testing platform helps global and emerging CPG brands innovate, test, and successfully launch new physical consumer products including food and beverages, beauty and personal care products, products for kids and pets. Highlight exists to build better products for people and the planet. Our end-to-end platform streamlines everything from recruit to data set, including all the logistics of getting product to target consumers. The client dashboard lets brands quickly initiate IHUTs and provides data visibility in real-time, usually within a few days of launch. Highlight’s clients (including brands like Nestle, P&G, and Estee Lauder) have tested products in early development, blind-tested products against the competition, and benchmarked in-market products for category insight. Well-designed and executed product tests can provide reliable data on a broad range of products.

Highlight IHUT Platform Details
Languages Supported
English
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Product Description

The Highlight platform handles your product research end-to-end, from recruiting audiences to reporting on data, including any shipping of product. Highlight is an agile in-home product insights platform, with a focus on CPG innovation. Highlight sends curated tasks & products to its engaged community, in exchange for feedback via their engaging app. Their platform boasts 90% survey completion rates, can get product in hands in days, and seamlessly collects quantitative and qualitative feedback at scale. Highlight is a women-owned, minority-owned, high-growth startup that’s growing to work with innovation and insights teams at companies like Mondelez, Nestle, P+G, Colgate, and more.

How do you position yourself against your competitors?

Online user research has transformed in recent years, but the tools and processes available to physical product developers remain largely the same as they were in 1980 – think mall intercepts and sterile focus groups. These methods are expensive, hard to coordinate, and not all that reflective of how people use products in real life. As a result, products get rushed out the door with inadequate research and 90% of the 30,000 new products launched every year fail.

Highlight exists to build better products for people and the planet. We streamline everything from recruit to data set, including all the logistics of getting your product to your target customers. With Highlight you can get projects moving with just a few clicks and receive insights in days and weeks, not months.


Seller Details
Seller
Highlight
Year Founded
2020
HQ Location
Florida
Twitter
@highlightio
1,255 Twitter followers
LinkedIn® Page
www.linkedin.com
10 employees on LinkedIn®
Description

Highlight is a full stack open source monitoring platform.


Autum M.
AM
Overview Provided by:

Recent Highlight IHUT Platform Reviews

Verified User
U
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"Convenient IHUT Platform with Great Support"
Working with Highlight is a great way to get product into the hands of consumers for quick feedback. The team at Highlight is very knowledgeable an...
Srini S.
SS
Srini S.Small-Business (50 or fewer emp.)
4.5 out of 5
"iHUT for a handwash"
Speed of fielding, quality of research, learnings, inputs for decision making
Verified User
U
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"The Highlight portal is highly effective, user friendly, and provides excellent data capture."
The live stream of incoming data was a great feature to have eyes on the project during the testing!
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Highlight IHUT Platform Media

Highlight IHUT Platform Demo - Take the next step towards more effective innovation.
Highlight's in-home product testing platform streamlines everything from recruit to data set, including all the logistics of getting product to target consumers.
Highlight IHUT Platform Demo - Highlight helps global and emerging CPG brands innovate, test, and successfully launch new products.
Learn why Nestle, P&G, Estee Lauder, Pepsi, and other brands trust us with their agile innovation.
Highlight IHUT Platform Demo - Ship your product to Highlight's warehouse.
We can handle everything – even frozen or refrigerated items – and can re-pack however you’d like.
Highlight IHUT Platform Demo - Let the platform match you
Sit back as you're matched with pre-screened target consumers, your products are shipped to them, and their Highlight apps are loaded with your questions.
Highlight IHUT Platform Demo - Enter the questions you'd like to get answered.
Our platform supports surveys, photos, and videos.
Highlight IHUT Platform Demo - Log in to see your data come in live
Highlight has unmatched completion rates (90%!), in record time.
Answer a few questions to help the Highlight IHUT Platform community
Have you used Highlight IHUT Platform before?
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24 Highlight IHUT Platform Reviews

4.5 out of 5
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24 Highlight IHUT Platform Reviews
4.5 out of 5
24 Highlight IHUT Platform Reviews
4.5 out of 5

Highlight IHUT Platform Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
Verified User in Consumer Goods
UC
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Highlight IHUT Platform?

The platform is a user-friendly and flexible software solution for conducting In-Home Usage Tests. We've found that the real-time data analysis and reporting features provide valuable insights! Review collected by and hosted on G2.com.

What do you dislike about Highlight IHUT Platform?

I wish there were some tools built into the platform for analytics that made it easier to take the data and do quick cross-tabs and other calculations to improve the ability to extract insights from the sampling programs. Review collected by and hosted on G2.com.

What problems is Highlight IHUT Platform solving and how is that benefiting you?

It's solving the problem of limited consumer feedback by providing a more efficient and effective way to conduct In-Home Usage Tests. Using this platform, we've gathered valuable insights about our products and target audience, which has helped us make data-driven decisions and improve our products. Review collected by and hosted on G2.com.

JL
Owner
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Highlight IHUT Platform?

The Highlight team is as hands-on or off as you want them to be. They'll take on most of the work but let you be involved every step of the way. The granular targeting ability with their existing participant database is unique and impressive, and the data you'll receive is invaluable. Each piece of the Highlight testing process would be incredibly cumbersome and most likely take months vs. days to facilitate. Review collected by and hosted on G2.com.

What do you dislike about Highlight IHUT Platform?

Although it was great to have the results so quickly, the process sometimes felt rushed in submitting survey questions. I would have liked more time to thoughtfully consider those, as there are things I wish I had asked or questions I should have rephrased in looking back. Review collected by and hosted on G2.com.

What problems is Highlight IHUT Platform solving and how is that benefiting you?

Highlight takes on the massive burden of organizing a product test, including participant recruitment and targeting, questionnaire development, sample fulfillment, questionnaire completion and data analysis. Taking all of this on as a small company is incredibly cumbersome, potentially costly and time-consuming. Review collected by and hosted on G2.com.

Verified User in Market Research
UM
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Highlight IHUT Platform?

Quick turnaround that seamlessly gets product in the hands of consumers Review collected by and hosted on G2.com.

What do you dislike about Highlight IHUT Platform?

Not everything lives within the dashboard so hard to find each item Review collected by and hosted on G2.com.

What problems is Highlight IHUT Platform solving and how is that benefiting you?

It taking a long time or being tedious to recruit consumers and send them product Review collected by and hosted on G2.com.

Verified User in Food & Beverages
UF
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Highlight IHUT Platform?

Automated reporting, recruitment of participants, guidance. Review collected by and hosted on G2.com.

What do you dislike about Highlight IHUT Platform?

Less than expected help building out survey templates. Review collected by and hosted on G2.com.

What problems is Highlight IHUT Platform solving and how is that benefiting you?

Recruitment, product shipping, and data capture Review collected by and hosted on G2.com.

Verified User in Consumer Goods
UC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Highlight IHUT Platform?

They had a ready supply of people who tried our products and gave thoughtful feedback. I also thought that Highlight was able to synthesize the information for us, in a way that maximized its usefulness Review collected by and hosted on G2.com.

What do you dislike about Highlight IHUT Platform?

Not a problem with Highlight, really, but I wish we had thought more carefully about how the answers to the questions we asked Highlight to present to the focus groups would inform our next actions. After Highlight gave us the questionnaire results, I wanted to go back and reframe a couple of the questions that in hindsight seemed a little duplicative. Review collected by and hosted on G2.com.

What problems is Highlight IHUT Platform solving and how is that benefiting you?

We wanted to know what qualities mattered to customers with our products; we wanted to know about pricing; we wanted to know who specifically would be the best market for our products. Review collected by and hosted on G2.com.

Verified User in Food & Beverages
UF
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Highlight IHUT Platform?

I loved that with Highlight, I didn't need to create a large number of prototypes. I was able to get meaningful feedback on just a small set of prototypes and continue iterating from there. Review collected by and hosted on G2.com.

What do you dislike about Highlight IHUT Platform?

It took a bit of time to get the test up and running, but I suspect that was more just because it was my first time using it. Review collected by and hosted on G2.com.

What problems is Highlight IHUT Platform solving and how is that benefiting you?

Highlight solves the problem of needing to create 75+ prototypes to get feedback from consumers. Plus, it gives me a way to get rich qual data from consumers early in my development process. Review collected by and hosted on G2.com.

Verified User in Food & Beverages
UF
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Highlight IHUT Platform?

Highlight was helpful for getting both qualitative and quantitive feedback on my product, with a highly relevant target audience. I also appreciated having a debrief call with the team to go through the results Review collected by and hosted on G2.com.

What do you dislike about Highlight IHUT Platform?

The feedback I received came in the form of a massive excel file, which, while helpful to have so much info at my fingertips, was a bit overwhelming since I don't think I received high level insights for all of it (ie the psychographic info). The debrief call with the team helped a lot but a written summary would have been great to review afterward. Review collected by and hosted on G2.com.

What problems is Highlight IHUT Platform solving and how is that benefiting you?

I have a very conceptual product, so working with Highlight was a helpful way to understand the relative pain points and benefits of something so unique - the qualitative feedback in particular was really helpful Review collected by and hosted on G2.com.

Ryan C.
RC
finance
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Highlight IHUT Platform?

Being able to test a hero product against 2 top competitors to strengthen its sales story at retail and inform future line development. Comparing new products to our existing customers and their stickiness. Review collected by and hosted on G2.com.

What do you dislike about Highlight IHUT Platform?

In home testing is great but there are so many variables. More case studies would be helpful Review collected by and hosted on G2.com.

What problems is Highlight IHUT Platform solving and how is that benefiting you?

Solving for data driven results that our team can go back and create solutions for. We know this can improve things like conversion rate and overall leads to more revenue. Review collected by and hosted on G2.com.

Response from Abigail Austin of Highlight IHUT Platform

Hi Ryan, thank you so much for your feedback; we loved working with you. All of our case studies are up at letshighlight.com/case-studies. We would love if you could take a look and let us know what you’d like to see more of! Please email us at support@letshighlight.com!

Alexander D.
AD
Founder
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Highlight IHUT Platform?

I really liked that the platform helped me extract insights that I wanted Review collected by and hosted on G2.com.

What do you dislike about Highlight IHUT Platform?

I didn't like that you had no way to connect with the person later even for a fee for clarification or extensive insights Review collected by and hosted on G2.com.

What problems is Highlight IHUT Platform solving and how is that benefiting you?

Highlight is helping early stage brands dig deeper into the customers mindset, this is critical for early stage brands Review collected by and hosted on G2.com.

Response from Abigail Austin of Highlight IHUT Platform

Hi Alexander, Thanks so much for leaving a review! We're happy to hear that you were a fan of the platform to get the insights you needed. Unfortunately, we cannot offer a further connection with a specific Highlighter unless it is outlined at the beginning of the study and both parties consent. This policy protects the privacy of our community and of our clients. We are very glad that you found Highlight valuable, and hope to work with you again in the future!

Lisa M.
LM
Owner/Creator
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Highlight IHUT Platform?

You provided valuable feedback on our products from the individuals who sampled it. Review collected by and hosted on G2.com.

What do you dislike about Highlight IHUT Platform?

I received very few orders or follow up from the individuals sampling the products Review collected by and hosted on G2.com.

What problems is Highlight IHUT Platform solving and how is that benefiting you?

You were able to get our products out, and the information to us from those sampling the products, but very little came from the exchange. Review collected by and hosted on G2.com.

Response from Abigail Austin of Highlight IHUT Platform

Hi Lisa, So glad to hear that the feedback our community provided you via the platform was valuable 😁. To clarify, Highlight is not a sampling, freebie, or review program. We are a product testing platform that helps brands gain real insights as to how their ideal consumer feels about products. Highlight is not a method of advertising products. We're excited to work together again next time you need product insights!