Higher Logic Vanilla Pros and Cons

I enjoy working with Adrian Speyer- CommuniTea hour events help me feel that someone can provide immediate suggestions/support to what is happening. Review collected by and hosted on G2.com.

The platform needs digests. I find that we can't keep users engaged if notifications don't deploy to them outside of the Community. Review collected by and hosted on G2.com.

I like how how it is simple to use but also offers extensive options under the hood for nearly unlimited customization. Review collected by and hosted on G2.com.

I think the largest pill to swallow is cost, but you really do get what you pay for. Review collected by and hosted on G2.com.

Vanilla is a fully-featured forum platform with virtually all the customization options you want in a forum with the ability to customize the Forum look and feel, categories, member settings, moderation options, email settings, multiple forum instances, APIs, badging, and more. And Vanilla offers these options at a reasonable cost. Virtually anything you want to do terms of customization is probably possible with Vanilla. Review collected by and hosted on G2.com.

While we're happy with Vanilla overall, we have run into three areas where we'd love to see improvement:

- The lack of an email digest option (we'd love it if the system could generate a once a day email listing top and new discussions).

- The moderation options are a little bit buggy (sometimes we'd like to take action behind the scenes which isn't always possible).

- Now that Higher Logic has bought Vanilla, we'd love to see Vanilla integrate with Higher Logic's best in class ability to segment users and create unique experiences for them. Review collected by and hosted on G2.com.

the CS rep who worked with us from design to implementation was spectacular. she was very organized and receptive to our needs. Review collected by and hosted on G2.com.

I wish the Vanilla platform had some more features Review collected by and hosted on G2.com.

Support community for the customers, where every person can connect and find the solutions. Review collected by and hosted on G2.com.

More help features should be provided for the users. Review collected by and hosted on G2.com.

The people and the approachability! You always get a response from Vanilla nd they are truly approachable and not a company that moves away from a relationship with their clients once they're settled in. Review collected by and hosted on G2.com.

Vanilla struggled to deliver in a professional and high quality manner in a project that was key for us this year. There was a lack of project ownership, of guidance and of delivery and that hindered our Community goals for 2021. Review collected by and hosted on G2.com.

What I like best about Vanilla is how simple the UI is to use. It's seamless to set up, monitor, and run a community (which I haven't found the same with other community platforms). Support is wicked fast every time I come across an issue. Review collected by and hosted on G2.com.

Since Vanilla is newer, there are certain things I'd like to see in the product that just aren't there yet. Totally understandable, that's all I can complain about. Review collected by and hosted on G2.com.

The platform itself and the options included are more than what we can ask for when compared to other competitors; their support team is incredibly supportive and hands-on. Review collected by and hosted on G2.com.

None that I can think of, to be honest - there is nothing to dislike. Review collected by and hosted on G2.com.

My most significant admiration for Vanilla is their constant drive toward improvement and innovation. They don't sit still and are always evolving their offering which has been a breath of fresh air for us. Review collected by and hosted on G2.com.

The platform is really intuitive, and you can get up and running quickly with out-of-the-box functionality. When it comes to deeper customisation there is a need for dev resources which is a tad limiting Review collected by and hosted on G2.com.

The fast turnaround from Customer Support as well as the proactive communication from our CSM. We also love how our Vanilla Online Community forum has really engaged our customers not only with us - but also between each other with knowledge and experience sharing. Review collected by and hosted on G2.com.

Sometimes, the WYSIWYG editor is a bit lacking in terms of content control. Additionally, the Admin Dashboard UI can be difficult to navigate and find certain items. Review collected by and hosted on G2.com.