Higher Logic Vanilla Features
What are the features of Higher Logic Vanilla?
Community Building
- Social Network Integration
- Contacts Sync
Customer Analytics
- Customer Intelligence
- Customer Engagement
- ROI
Community Management
- Qualitative Solutions
- All-in-one Dashboard
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Higher Logic Vanilla Categories on G2
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Community Building
Social Network Integration | Provides tools for content distribution across multiple social networks. 20 reviewers of Higher Logic Vanilla have provided feedback on this feature. | 77% (Based on 20 reviews) | |
Contacts Sync | Uploads contacts directly into the company database and assists with managing contacts. This feature was mentioned in 11 Higher Logic Vanilla reviews. | 79% (Based on 11 reviews) | |
Email Integration | Seamlessly integrates email with company databases (mail merge). | Not enough data | |
Social Network Integration | Provides tools for content distribution across multiple social networks. | Not enough data | |
Qualitative Solutions | Solutions that help drive conversation, such as live chat, topic generation, and idea boards. | Not enough data | |
Advanced Portal Features | Tools that help enhance community portals, such as reminders, engagement tools, and analytics. | Not enough data |
Community Improvement
Gamification | Helps engage users with gamification such as point systems, rewards, engagement meters, etc. | Not enough data | |
Survey Customization | Allows for unique, brand-specific survey creation and management. | Not enough data | |
Branching/Skip Logic | Helps create more intelligent surveys based on users actions and answers. | Not enough data | |
Multilingual Surveys | Allows for creation of surveys in different languages and advanced survey translation. | Not enough data |
Customer Analytics
Customer Intelligence | Based on 32 Higher Logic Vanilla reviews. Helps establish target markets, improve the user experience, identify market demands, and stay up-to-date. | 69% (Based on 32 reviews) | |
Customer Engagement | Provides tools focused on building customer trust, achieving brand loyalty, and enhancing customer engagement. 33 reviewers of Higher Logic Vanilla have provided feedback on this feature. | 77% (Based on 33 reviews) | |
Downloadable Reports | Provides functionality to dowload reports in multiple formats. | Not enough data | |
ROI | Able to track return on investment, which can include increased sales, retention rates, upsell and cross-sell opportunities, and lower service costs. This feature was mentioned in 10 Higher Logic Vanilla reviews. | 68% (Based on 10 reviews) |
Community Management
Qualitative Solutions | As reported in 28 Higher Logic Vanilla reviews. Solutions that help drive conversation, such as live chat, topic generation, and idea boards. | 80% (Based on 28 reviews) | |
All-in-one Dashboard | Based on 34 Higher Logic Vanilla reviews. Helps create efficientcy by delegating data viewing access and report generation to specific users. | 79% (Based on 34 reviews) | |
All-in-one Dashboard | Helps create efficientcy by delegating data viewing access and report generation to specific users. | Not enough data |
Self-Service Experience
Knowledge Base | Provides a repository of information that can be used by those seeking support. | Not enough data | |
Searchable Articles | Makes articles in the knowledge base searchable on the web. | Not enough data | |
Community Forums | Enables users to engage with other users to solve common issues. | Not enough data | |
Mobile Optimization | Optimizes the customer self-service experience on mobile devices | Not enough data | |
Personalization | Gives the user targeted, personalized results based on their activity or preferences | Not enough data |
Self-Service Platform
Branding | Allows users to add custom branding (logos, brand colors, etc.) to self-service portals, chatbots, etc. | Not enough data | |
Automation | Automates some or all operation related tasks | Not enough data | |
Artificial Intelligence | Utilizes artificial intelligence to improve workflows or customer experiences | Not enough data | |
Integrations | Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools | Not enough data |
Community Analytics
Customer Intelligence | Helps establish target markets, improve the user experience, identify market demands, and stay up-to-date. | Not enough data | |
ROI | Able to track return on investment, which can include increased sales, retention rates, upsell and cross-sell opportunities, and lower service costs. | Not enough data | |
Downloadable Reports | Provides functionality to dowload reports in multiple formats. | Not enough data | |
Customer Engagement | Provides tools focused on building customer trust, achieving brand loyalty, and enhancing customer engagement. | Not enough data |
