Higher Logic Vanilla Reviews & Product Details - Page 5

If switching to Vanilla it would be a great opportunity to come up with a new theme for your community. There are endless opportunities available to you. Think about what you want Vanilla to do for you and tell them up front. They will work with you for most any solution you need. Review collected by and hosted on G2.com.

We started a community last year on a different platform. We were out of touch with our customers and had no way to communicate with them. Our platform at the time got us in the door with our customers, and thru their feedback we realized that we needed a community with more flexibility and personal service. We realized that solution thru Vanilla. Review collected by and hosted on G2.com.

Keep doing things like making apps to integrate with Hootsuite. Make getting CSS help easier. Review collected by and hosted on G2.com.

We are using it as a channel to help our users find quick answers on questions that might have already been answered on the forum. We love having a place where users can interact and talk about tips and tricks while getting answers for our more commonly asked questions. Review collected by and hosted on G2.com.

Hootsuite manages multiple online customer engagement programs that consistently adapt with the evolution of social marketing and customer support .Vanilla helps us engage with our ambassadors, customers, and users online on an easy to use platform. Specifically, I use it for our ambassador program - our ambassadors are able to connect with each other internationally through our platform.

It's been great to have a close relationship with the company, and we've done some custom work with the team. Vanilla is still growing as a company, and it reflects in the product. However, if I'm looking for functionality which doesn't exist, our CSM will go out of their way to try to find me a work-around.

Nothing comes without a few pain points. One of my biggest challenges was the on-boarding process. It was all very do-it-yourself and they didn't have any straightforward set up guides. We even offered to pay for a contact to set it up according to our specifications, but they didn't have the capacity to do so. This product definitely requires a basic knowledge of HTML/CSS if you want to dive into customization.

Overall, we're pretty happy with the product and our contacts. A big benefit for us is having a few instances and champions within our company. It's been interesting to see different use cases, and this shared knowledge has benefitted our community immensely. Review collected by and hosted on G2.com.

Ask as many questions have you have. The sales team and the support team are very helpful. Review collected by and hosted on G2.com.

Vanilla Forums has given us a place for our members to connect. It's given us the ability to host different levels of membership without anyone feeling like they're missing out on anything. Whenever we've had a problem or needed help, Laura and the Vanilla Support Team has been there to help within hours (sometimes minutes). They are a dream to work with. Review collected by and hosted on G2.com.

Vanilla forums makes it easy for administrators to build and deploy new forums and for community managers to moderate their communities. The software is very flexible and easy to integrate with existing account management systems. Review collected by and hosted on G2.com.

We used to maintain forums that we built in-house and that were tightly coupled with our internal account management system. Once we started publishing a lot of new games, we needed a modern forum solution that would allow us to create new gaming communities very quickly. Our time to deploy forums decreased from several months to under 1 week. Review collected by and hosted on G2.com.

To ensure the success of your online community, it is imperative that you obtain buy-in from key stakeholders. I recommend that you assemble a comprehensive business case, and obtain support from the C-suite, before moving forward. Your business case should include key milestones, goals/objectives, metrics, etc. Key performance indicators should be tracked on an ongoing basis and share with all stakeholders. Review collected by and hosted on G2.com.

Vanilla Forums has brought me and the company I work for the best experience and solution for our clients´needs in terms of building communities and connecting people to the brands. Thanks to vanilla we have easily implemented many types of contests, tolls, brand activities and so on... but most importantly we have found a great solution for data bases management. Review collected by and hosted on G2.com.

If you need a stable, simple-to-implement forum or community solution, Vanilla Forums will exceed your expectations. Review collected by and hosted on G2.com.

We utilize Vanilla Forums to power communities for fans of specific college sports teams. The communities are moderated by our sports writers and a few trusted colleagues. The conversations enable the fans to look to our websites as the ultimate sources not only for college sports news but also to engage with fellow "diehards" in an environment we control. Overall, the communities give us unparalleled ability to connect with our audience. Review collected by and hosted on G2.com.

Yes, I would recommend it. Pros include great support, features and integrations. Cons include price and not being able to access your database in a spreadsheet more than once per month (for the corporate version at least). But pros outweigh cons. And Vanilla worked out a nice discount for us. Review collected by and hosted on G2.com.

Vanilla enables StartupNation to connect with entrepreneurs, small business owners and startups. It provides a space for these like-minded folks to share knowledge, ask questions, build relationships and foster small business. This is perfectly in-line with the StartupNation brand as an online media group and premier small business platform.

Benefits included with Vanilla that I didn't have with my previous forums platform:

-A smooth, clean-cut interface

-Fun features for users such as ranking system, badges, tagging and bookmarking

-Easy-to-navigate backend/settings

-Ability to create forums with special permissions

-Detailed profiles/bios

-Social log-ins and sharing

-Embedded videos

-Automated RSS feed emails with MailChimp

-Polls, Q&A and add-ons

-Auto-systems that help fight spam

-Pockets for ads and promotions

Review collected by and hosted on G2.com.

It has enabled our clients to have better engagement with their own customers, giving them a space to communicate directly with little or no development effort on our side. Review collected by and hosted on G2.com.