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As a Manager-Admin, I use Heyo Phone's WhatsApp and IVR features to manage my daily work. I can send bulk messages with automated templates, and the IVR feature has improved the customer experience. Highly recommended for easy communication! Review collected by and hosted on G2.com.
The lack of WhatsApp for Business integration is something that would really improve the overall experience for professional use. Review collected by and hosted on G2.com.
27 out of 28 Total Reviews for Heyo
Overall Review Sentiment for Heyo
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Heyophone is great for teamwork and smooth communication. Adding team members is simple, and the call log analytics gives clear data to improve. Call forwarding makes sure I never miss an important call, no matter where I am. The call routing is efficient and keeps things running smoothly, and call recording helps me handle customer interactions professionally. Heyophone really makes work communication easier and better! Review collected by and hosted on G2.com.
Dealing with Heyophone's customer support feels like begging. They treat you poorly, always giving new excuses and asking for unnecessary documents, making the process frustrating and unreasonable. Review collected by and hosted on G2.com.
Heyophone is an excellent solution for businesses seeking streamlined communication. It offers a single number for all staff, integrating calls and WhatsApp, ensuring no customer communication is missed. Its intelligent call routing and call recording features enhance team performance and service quality. With Heyophone, you can efficiently manage business chats, distribute calls, and analyze customer interactions, boosting engagement and repeat business opportunities. Plus, it’s easy to set up and use, making it a great choice for businesses looking to maintain control over their communications. Review collected by and hosted on G2.com.
From my experience, Heyophone is effective overall, but there’s room for improvement. Expanding integration options would enhance its flexibility, and a more intuitive interface could make it easier to navigate. Despite these minor areas for growth, the core features work well, and it remains a helpful tool for managing business communications. Review collected by and hosted on G2.com.
There are merely four things that I personally like are Budget Friendly Plans, User friendly interface, WhatsApp Integration, and IVR & Call routing. These special attributes about Heyophone made easy for businesses to meet their targets. Review collected by and hosted on G2.com.
I found few things disappointing about Heyophone that includes limited features in basic plan. I know we can upgrade but there are still few basic features such as IVR call that must be in the basic plan. Another thing is Heyophone is best with small teams but when it comes to scalability it disappoints. Review collected by and hosted on G2.com.
Adding people to Helo is quick and easy, improving teamwork and communication. The call log feature is accurate and helps me improve. Call forwarding ensures I never miss an important call. Helo’s call routing makes communication smoother, boosting efficiency, while call recording helps maintain professionalism and strengthens customer relationships. Review collected by and hosted on G2.com.
Customer support is unhelpful. After paying, you're still treated poorly, given new excuses, and asked to send things for no reason. They won't even take calls to resolve issues. Review collected by and hosted on G2.com.
Heyophone is a great call management tool for organizations. They provide best customer support service and very easy to use. It assigns virtual numbers, making it simple to handle client contacts. Features such as automated call records, multiple staff member access, client greeting SMS, and voicemail significantly enhance the platform's value. Review collected by and hosted on G2.com.
Overall, everything works great, and I have no issues. I strongly suggest it. However the membership fee is not the most cost-effective and the user ingterface may be improved. Review collected by and hosted on G2.com.
My favourite feature of the Heyphone is the branded fixed line number that does not require a SIM card. Creates a personalized greeting message that is played when customers call your business. Review collected by and hosted on G2.com.
I dislike the Heyophone's user interface because it is somewhat complex or difficult to navigate. Review collected by and hosted on G2.com.
Best that you don't miss any calls, zero down time which is true so far. IVF and WhatsApp calling helps a lot with business Review collected by and hosted on G2.com.
So far it's good, overall UI can be improved a little more and features like AI based response mechanism can be added advantage Review collected by and hosted on G2.com.
its an affordable solution for businesses starting from only rupees 199/month. Review collected by and hosted on G2.com.
limited customization : the app's features might not to be flexible enough for businesses with specific or advanced needs beyond basic call handling, such as specialized customer relationship management (CRM) integration or complex call workflows. Review collected by and hosted on G2.com.
it gave us quality customer service and made our business look very professional! Review collected by and hosted on G2.com.
sometimes on the app it will take a long time loading but not on the actual website other than that love this app!! Review collected by and hosted on G2.com.
