Heymarket Reviews & Product Details

The setup was easy, as was the integration with Zendesk. Heymarket support was quick to assist whenever I needed any support. We started using Heymarket in Nov 2024 and were quick to see business benefits. It's a great feature-rich tool that helped me solve a major business problem we faced. Heymarket has quickly become an important part of our customer support tech stack and we use it daily to communicate with our customers.

There are a few areas of improvement that I shared with the Heymarket Product team and they have been quick to discuss and acknowledge the same. I eagerly look forward to those improvements added to the product soon. Review collected by and hosted on G2.com.

Heymarket offers just SMS as an outbound channel at this time. I wish they offered more outbound channels. But this is not a complaint but more of a wishlist. Review collected by and hosted on G2.com.

We love how user-friendly it is for our employees. We know our guests really appreciate all of the communication that we're able to do specifically through our web chat that help answer questions about tickets, upcoming events, and membership status. We are grateful for the folks at HeyMarket that have helped us to improve HeyMarket for our team. Review collected by and hosted on G2.com.

There honestly isn't that much that we wish Heymarket did differently. We wish that Heymarket would have integrations with ActiveCampaign so we could use it with our email platform more. I know there's a Zapier integration. But we would love to see interaction with sending text messages through ActiveCampaigns program. Review collected by and hosted on G2.com.

message management. keeps everything honest and accountable Review collected by and hosted on G2.com.

cant do phone calls, provide phone calls and we can delete another service platform Review collected by and hosted on G2.com.

I love how it integrates into HubSpot so seamlessly and how easy is to set up templates. On boarding was a breeze. Support was responsive. I love the US based presence. Review collected by and hosted on G2.com.

I don't have a downside downside. I've vetted every SMS solution out there in there was my final pick. Review collected by and hosted on G2.com.

*The platform is generally easy to navigate, so new users can get up and running quickly without extensive training.

*Shared inboxes allow multiple team members to collaborate on customer conversations, which is a valuable feature for customer service or teams that work together closely.

*The ability to create message templates and automate responses is a big time-saver.

*HeyMarket integrates with tools that we use, like HelpScout and Slack. This makes it easier for us to manage conversations without switching between multiple platforms.

*HeyMarket is easy to set up initially. Review collected by and hosted on G2.com.

*The customization options are somewhat limited. For example, there is no way to auto-close messages sent through API. We send a lot of these messages daily, which have to be manually closed. It is time-consuming and reduces the overall efficiency of HeyMarket. There used to be a limit on how many messages you could select at a time (making this almost unbearable), but that appears to be removed thankfully. Additionally, things like deeper reporting capabilities, advanced AI-driven automation, and more robust customer segmentation could make it a much better tool. Because our team uses HeyMarket for hours, improving this would make HeyMarket much better.

*This and the one above are the most important - While we have not had issues recently, when we did have an ongoing issue where HeyMarket would break, the Support Team did not know the actual app and features. They would tell us that a feature we had been using was not an actual feature or tell us that HeyMarket was not supposed to behave that way. We were sold on the product due to those features and the app broke multiple times. Sometimes it took a very long time to get a response and it was very frustrating. For a platform designed to improve communication efficiency, better customer service with actual knowledge of the program should be a higher priority.

*Compared to other messaging platforms, Heymarket is on the pricier side, especially for small businesses. The basic plans don’t include some features that competitors offer at similar or lower price points, which is a bummer.

*The mobile app is very buggy and impossible to use.

*We have to send preview links to customers and most of the time they do not receive messages with links. Words are also randomly banned, like Russian names. Review collected by and hosted on G2.com.

As an attorney, when I get a message from my answering service regarding a potential new client (PNC), Heymarket is great to send a quick text using th template feature. The PNC always appreciates the quick contact. The platform is easy to use both on desktop and phone app. Review collected by and hosted on G2.com.

I don't have any dislikes about Heymarket. Review collected by and hosted on G2.com.

I like the integration with HubSpot and Heymarket. The salesperson I dealt with was knowledgeable, and the support team was excellent. I look forward to seeing the results from these two integrations in assisting us with following up on Shopify Draft Orders. I would highly recomend. Review collected by and hosted on G2.com.

None so far due to us only being on the platform for a month or so. Review collected by and hosted on G2.com.

Templates, Reporting, AI based summaries, Ability to assign SMS to other users, Ease of platform use, etc Review collected by and hosted on G2.com.

You had to click on a button to Summarize the SMS content VS it doing so automatically Review collected by and hosted on G2.com.

I love that the entire team is able to use with their own log ins so we can see who sent a message to our clients, Review collected by and hosted on G2.com.

The way you upload contact files. How you have to be so indepth with the spread sheet Review collected by and hosted on G2.com.

What its purpose is. It works for what they say they offer and that is texting from Pc to cell phones. - Training was fantstic and support has always been professional, fast and solid. Implementation was easy and very few chances for users erros due to UI being very simple Review collected by and hosted on G2.com.

Not a dislike honestly - it is the tool is limited in my industry to having the contact information of those you are reaching out to. We use Seekout to get that information but if Heymarket could either intigrate or provide similiar service it would be more of a one stop shop solution for what we are using it for. Review collected by and hosted on G2.com.