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Helpware Reviews & Provider Details

Helpware stormed into the business process management and outsourcing race in 2015 with a new kind of racing strategy—and an engine powered by people, purpose, and performance. In an industry defined by purely transactional relationships, we brought a pit crew mentality: Every team member and partner is essential, and every customer fuels the win. We’ve redefined outsourcing by putting people in the driver’s seat. From Manila to Guadalajara, Berlin to Kentucky, we’ve built a connected team culture where everyone wears the same badge and performs at the same high level.

Seller

Helpware

Discussions

Helpware Community

Languages Supported

Arabic, Belarusian, Bengali, Czech, German, English, Finnish, French, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Romanian, Spanish, Swedish, Tagalog, Thai, Ukrainian, Vietnamese, Chinese (Traditional)

Services Offered

Customer support, Technical support, Back-office support, AI Customer Experience

Locations Serviced

Australia, Belgium, France, Germany, + 10 more

Overview by

Alexei Piskunov (Marketing Project Manager | Head of Marketing | CMO | Business Developer)

Top-Rated Alternatives

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Helpware Media

Helpware Demo - Digital Customer Experience

Customers' expectations are changing — we level up the experience. CONNECT WITH CUSTOMERS WHERE THEY ARE We offer fully integrated business process outsourcing that drives brand loyalty, including call center, answering service, IT, chat, technical, and email support. CREATE EX...

We focus on transforming experience at the personalized human level by combining the right technology through integration and bringing your business workflow to life with caring, passionate people focused on the why in each interaction. EFFICIENT GROWTH AT SCALE We build customized tea...

Start-ups need to ramp quickly without sacrificing quality. Helpware provides a full suite of front and back-office solutions that can be customized to your growth goals. Our People as a Service model is built on a culture of personalization and automation — all focused on helping you expedite gr...

Helpware Demo - AI Operation / Content Control & Verification

Modern companies utilize machine learning models and AI to improve overall operational performance. We ensure that your models are using accurate data. EFFICIENT GROWTH AT SCALE Helpware’s outsourced AI operations support all human data labeling and interpretation for the latest in all...

USA Lexington, KY Mt. Sterling, KY Martinsville, VA UKRAINE Kyiv Lviv THE PHILIPPINES Manila Cebu MEXICO Guadalajara GERMANY Berlin

Ecommerce & Retail Meet your customers where they are with a personalized journey that increases their brand loyalty. SaaS & Software Exceed customer needs, expand your business opportunities, and create a strong brand in the market. HealthCare & HealthTech Drive growth...

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Verified User in Printing

Mid-Market (51-1000 emp.)

12/17/2020

"Fantastic Support"

5/5

Describe the project or task Helpware helped with:

Helpware supplies my team with Customer Service Representatives for email, chat, and phone support. Review collected by and hosted on G2.com.

What do you like best about Helpware?

Our representatives have been eager to learn and the support from Yehor and Sergio has been top-notch while we navigate some changes to our processes. Review collected by and hosted on G2.com.

What do you dislike about Helpware?

Remote training can be difficult and time-consuming, though the HW team has helped to make the process as easy as possible. Review collected by and hosted on G2.com.

What problems is Helpware solving and how is that benefiting you?

Having Helpware agents tackling our first contacts means that our tenured internal team has the ability to come off live queues and build internal systems and processes. They set us up for success! Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising

Mid-Market (51-1000 emp.)

9/4/2020

"Helpware truly cares about their customers!"

5/5

Describe the project or task Helpware helped with:

Helpware assisted us in our marketing implementations. Review collected by and hosted on G2.com.

What do you like best about Helpware?

My favorite thing about working with Helpware is the people. Each person that I have interacted with has been patient, understanding, and eager to improve. Even though we work in different time zones, they are extremely responsive and dedicated. Review collected by and hosted on G2.com.

What do you dislike about Helpware?

I have no negative takeaways of my interactions with Helpware. Review collected by and hosted on G2.com.

Recommendations to others considering Helpware:

Give them clear expectations on what you are hoping to achieve and they will work with you to find the best means to reach those expectations. Review collected by and hosted on G2.com.

What problems is Helpware solving and how is that benefiting you?

Helpware has very versatile staffing capabilities. They are willing to adjust to your needs. The biggest benefit that I have realized is their management team. They have multiple channels available to you for support and are very well organized. Review collected by and hosted on G2.com.

Noah M.

Percussionist and Music Director

Mid-Market (51-1000 emp.)

8/10/2020

"Top Tier!"

5/5

Describe the project or task Helpware helped with:

We hired Helpware to handle the bulk of our customer support and hospitality. Review collected by and hosted on G2.com.

What do you like best about Helpware?

Helpware's customer culture is inspiring. They also aligned with our hospitality philosophies and have adapted well to the needs of our business. Review collected by and hosted on G2.com.

Verified User in Automotive

Mid-Market (51-1000 emp.)

4/16/2020

"Simply, they help run our business."

5/5

Describe the project or task Helpware helped with:

Helpware is an integrated part of our daily operations, including customer service and setup / implementation / support. We ask, they deliver. Consistently, with quality. Review collected by and hosted on G2.com.

What do you like best about Helpware?

Helpware always delivers quality candidates to us. In the rare case a team member doesn't work out, we are backfilled quickly with a high-quality.

Once trained as part of our team, we - and our customers - see them as part of the business, because they are. The work as part of our team, no just an enhancement. Review collected by and hosted on G2.com.

What do you dislike about Helpware?

We don't have complaints. "They just work." Review collected by and hosted on G2.com.

Recommendations to others considering Helpware:

We started small with Helpware, you can do the same. As our needs grew, Helpware continued to add to our overall team size anonymously. Provide continual feedback, as you would with your own internal teams, and they will continue to impress. Review collected by and hosted on G2.com.

What problems is Helpware solving and how is that benefiting you?

Staff augmentation. Quality of work, value of output. Review collected by and hosted on G2.com.

Verified User in Online Media

Small-Business (50 or fewer emp.)

4/10/2020

"Helpware is a True Extension of our Org!"

5/5

Describe the project or task Helpware helped with:

Helpware has helped us with a number of ongoing projects for years. They assisted with tasks ranging from data quality to creative project execution. Review collected by and hosted on G2.com.

What do you like best about Helpware?

Helpware is communicative and has a great team. Their resources have wowed us year after year and continue to be an integral part of our task execution processes. Review collected by and hosted on G2.com.

What do you dislike about Helpware?

We have not encountered any "dislikes". They are flexible and always eager to help. Review collected by and hosted on G2.com.

What problems is Helpware solving and how is that benefiting you?

Helpware has helped us to fulfill many repeatable tasks with a human touch, allowing our internal resources to focus on more strategic projects. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising

Mid-Market (51-1000 emp.)

4/2/2020

"Helpware is fantastic!"

5/5

Describe the project or task Helpware helped with:

As someone who constantly used freelancers to build my business having someone to help hire, retain, manage, and optimize it all in one channel has been a game-changer for us from a business development standpoint. We love working with our Helpware team! Review collected by and hosted on G2.com.

What do you like best about Helpware?

The professionalism of the team and their proactiveness in working with us. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising

Mid-Market (51-1000 emp.)

4/9/2020

"They have been super helpful across few aspects of our business!"

5/5

Describe the project or task Helpware helped with:

Tradeshow and Event Management Review collected by and hosted on G2.com.

What do you like best about Helpware?

I love how available their team is for me everyday and are ready to take on a new task whenever I have it for them. Review collected by and hosted on G2.com.

What do you dislike about Helpware?

I can't say I can think of anything! Everything has been great! Review collected by and hosted on G2.com.

Recommendations to others considering Helpware:

Keep up the great work! Review collected by and hosted on G2.com.

What problems is Helpware solving and how is that benefiting you?

Hotel and flight booking and order confirmations. Review collected by and hosted on G2.com.

Verified User in Consumer Goods

Mid-Market (51-1000 emp.)

10/1/2019

"Helpware understands our business"

4/5

Describe the project or task Helpware helped with:

Helpware serves as an overflow for our customer service team. Review collected by and hosted on G2.com.

What do you like best about Helpware?

They worked hard to learn our business and our staff, they are reliable and intelligent. Review collected by and hosted on G2.com.

Verified User in Consumer Goods

Small-Business (50 or fewer emp.)

10/4/2019

"Customer Support Manager"

5/5

Describe the project or task Helpware helped with:

Helpware helped staff our international employees Review collected by and hosted on G2.com.

What do you like best about Helpware?

Helpware has been super helpful and is always available. Review collected by and hosted on G2.com.

Sara S.

CEO

Small-Business (50 or fewer emp.)

10/8/2018

"What a great experience and service!"

5/5

Describe the project or task Helpware helped with:

We hired Helpware to assist us with customer support. Review collected by and hosted on G2.com.

What do you like best about Helpware?

The Helpware team is very organized and provides a program that is structured and one that has goals and KPIs identified upfront.

Onboarding was a breeze. They led us through their process of getting our team of agents trained up and certified on our processes. They documented our processes and each agent had to become "certified" on our business before they could start working for us.

Once they jumped in, they were able to hit the ground running.

Within 30 days, Helpware was beating our in-house team's performance by 20% of their daily output. Our CSAT scores went up as well.

I can't speak highly enough about the Helpware team. They are incredible from their senior management down to the agent level. Review collected by and hosted on G2.com.