Helpware consistently exceeded expectations at a time when we needed it most. Review collected by and hosted on G2.com.
No downsides working with this team, nice work. Review collected by and hosted on G2.com.
Helpware has served as my digital agency for nearly two years. They have done everything from build websites and social channels, to create social schedules, content, and advertising campaigns. They have done SEO work for me and so much more. Review collected by and hosted on G2.com.
Their team always shows up. I have worked with overseas agencies for over 20 years and no other team has ever shown up like Helpware's. Review collected by and hosted on G2.com.
Customer support solution Review collected by and hosted on G2.com.
The Helpware team is enthusiastic, contentious, and action-oriented. The team is highly motivated to assist us in whatever form necessary, and they always help us on time and with immense enthusiasm. The agents are bright, curious and driven, and it’s been my experience that everyone on the Helpware team cares deeply about the customer’s experience. I am consistently impressed by their resilience, kindness, and caring, in addition to their bias to action, which is a DoorDash core value as well! I’m thrilled to be partnering with them, and I highly recommend Helpware as a customer support solution provider. Review collected by and hosted on G2.com.
Helpware is a collective of highly empathetic and driven individuals. Not only was our support agent, Brandon an absolute joy, he was also incredibly efficient and innovative when it came to providing complete solutions to our customers. Additionally, our client success team, led by Ricardo, was always looking to better our partnership and provided key reporting that helped us serve our customers better. Review collected by and hosted on G2.com.
Helpware is highly adaptable, efficient, customer-focused, and fun to work with. Review collected by and hosted on G2.com.
We started with a single agent at the start, which is not a typical team size that most outsourcing partners will accept. Team minimums of 3-5 are more common. To support our single agent, there was an additional team of 4 who managed our agent as well as agents on other projects, a project leader, an account manager, and a quality and training specialist.
The team answered 100% of tickets beginning day 1. This was hugely impactful because it freed other employees up to focus on growth and product development. Over the duration of the partnership, our principal metric for measuring customer satisfaction (CSat) improved by 30 points, and that had a tangible impact on the growth of our business as well. They really exceeded our expectations in that regard. I can't say enough good things about Jonathan, Areli, Marcela, Sergio, and Oliver. Review collected by and hosted on G2.com.
Like most international outsource companies, matching native US-based English grammar, idioms, and intonation is a challenge. This led to some awkward communication from time to time but nothing unmanageable. We are hugely grateful for the work Jonathan put in supporting our customers. Review collected by and hosted on G2.com.
Helpware has assisted DepositLink by fielding and answering 95% of all incoming support requests and providing us with weekly meetings with our account managers, detailing the agents progress and improvement. Review collected by and hosted on G2.com.
I love the agents willingness to learn and take constructive feedback. Every interaction is positive with all members of the Helpware team and they make us feel confident that support inquires are handled quickly and accurately. They are a joy to work with. Review collected by and hosted on G2.com.
Establishing a call center to field inquiries from thousands of onboarded agents, customers and brokers. The Helpware agents have to become very familiar with our platform which is technical in nature and has a high degree of difficulty to fully comprehend. Review collected by and hosted on G2.com.
Helpware agents ability to adapt and provide excellent service. The agents work very hard to improve their understanding. Management is awesome. They really care and strive to provide an excellent customer experience. I am completely satisfied with Helpware. Review collected by and hosted on G2.com.
Needed flexible, top-tier support for a fast-paced tech startup. Inbound inquiries from users varied greatly, yet Helpware quickly engaged a robust agent coverage map to man business-critical needs, spanning three timezones. Helpware's personable, consultative-style approach to building relationships made the process of securing and training agents on our complex curriculum effortless. The cadence of weekly stand-ups and business reviews were thorough yet expedient. Unlike many BPOs, Helpware does not add to the complexity of a company's support infrastructure - instead, Helpware eliminates the complexities and gives the business back critical time to focus on building. Review collected by and hosted on G2.com.
Helpware is the new BPO - the gold-star standard for the old ways of business process outsourcing. The diverse experience of project managers and VPs was extremely impressive. From retail banking to healthcare, Helpware leverages the best when it comes to leaders strategizing your support infrastructure. In addition to being qualified, each representative of the Helpware brand approaches relationships with a personable nature, second to none in the industry. The uniqueness of leaders here is what truly sets the company apart from the traditional BPO. Review collected by and hosted on G2.com.
CVKey as a Covid non-profit needed custom support service on dynamic app rollout for 20k user instant rollout. They exceeded all areas of support as a best practices BPO. CX was excellent and extremely adaptive as new challenges arose daily. Seamless integration between and among stakeholders in higher ed, tech and health care industry. Review collected by and hosted on G2.com.
Personal attention by all departments and level of management. Organizational structure seems flat in a can-do attitude, but decision makers always available and able to make real time decisions. Review collected by and hosted on G2.com.
Helpware helped with Onboarding Review collected by and hosted on G2.com.
Efficiency and communication are on an exceptional level Review collected by and hosted on G2.com.
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