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Helppier
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Helppier
By Helppier
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3.8 out of 5 stars
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Helppier Reviews & Product Details

Editadmin
Verified User in Apparel & Fashion
AA
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about Helppier?

The fact that no coding was required made the process much more cost efficient than other app enhancing options. Review collected by and hosted on G2.com.

What do you dislike about Helppier?

There is room for improvement for the pop-up design options. Review collected by and hosted on G2.com.

What problems is Helppier solving and how is that benefiting you?

Helping users understand my product during the bottom of the purchase funnel. It has improved the customer experience and the customer can make a better informed decision. Lastly, it makes the brand look more professional. Review collected by and hosted on G2.com.

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Helppier Overview

Editedit
What is Helppier?

The solution is simple: if online users (customer or employees) are lost on a website, platform or web app, with Helppier, they can access the information they need right when need it, before contacting support. Helppier is a UX tool that allows creating interactive user guides for web platforms, without any coding. It allows creating product tours and contextual tooltips, integrating Knowledge Bases, and even tracking performance. Build a help center without leaving your website.

Helppier Details
Discussions
Helppier Community
Languages Supported
English, Portuguese, Spanish
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Product Description

Helppier provides tools to create interactive user guides in minutes.

Seller Details
Seller
Helppier
Year Founded
2015
HQ Location
Porto
Twitter
@helppierhq
304 Twitter followers
LinkedIn® Page
www.linkedin.com
7 employees on LinkedIn®
Priscila C.
PC
Overview Provided by:
Priscila Correia
Copywriter at Helppier | Marketing Assistant at Celfinet

Recent Helppier Reviews

Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
4.5 out of 5
"Enhance your in-app experience"
The fact that no coding was required made the process much more cost efficient than other app enhancing options.
Read more
Verified User
U
Verified UserEnterprise (> 1000 emp.)
4.0 out of 5
"Seemless on boarding"
User interface is so easy that its multipage guiding helped me finding what i exactly want.
Read more
AB
Andrew B.
0.0 out of 5
"Buggy and drops connection a lot"
Seems easy to setup but it's buggy as hell
Read more
Security Badge
This seller hasn't added their security information yet. Let them know that you'd like them to add it.
0 people requested security information

Helppier Media

Helppier Demo - Helppier UX Layer
Add a UX layer to your website without coding
Helppier Demo - Helppier Creating Interactive User Guides
A UX tool that allows creating in-app tours and contextual tooltips for websites or web apps.
Helppier Demo - Helppier Creating Interactive User Guides
Helppier Tooltips
Helppier Demo - Helppier Creating Interactive User Guides
Helppier Walkthroughs
Answer a few questions to help the Helppier community
Have you used Helppier before?
Yes

5 out of 6 Total Reviews for Helppier

3.8 out of 5
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5 out of 6 Total Reviews for Helppier
3.8 out of 5
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5 out of 6 Total Reviews for Helppier
3.8 out of 5
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Helppier Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
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Verified User in Information Technology and Services
UI
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Helppier?

User interface is so easy that its multipage guiding helped me finding what i exactly want. Review collected by and hosted on G2.com.

What do you dislike about Helppier?

One thing i am not liking about it is it gets stuck in the middle. Else everything is fine. Review collected by and hosted on G2.com.

What problems is Helppier solving and how is that benefiting you?

Inshort it helps me in Saving my time as it reduces the Help tickets which i used to create to find what I wanted Review collected by and hosted on G2.com.

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AN
M
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Helppier?

The multipage guiding flow helped me achieve exactly what I was looking for. With some unique features like video export of onboarding flow is really helpful in teaching the stubborn users.

Moreover, Net Promoter Score is something that I really like and doesn't get offered on other similar platforms on top of user onboarding tool. Review collected by and hosted on G2.com.

What do you dislike about Helppier?

I have a mixed feeling with the current UI of the app. Though the founder who is really a nice guy assured me that he is listening to all the feedback and working on improving as per the suggestions. Review collected by and hosted on G2.com.

Recommendations to others considering Helppier:

Great product guys! Do give them a try, they are really motivated in serving their customers which I really liked from the very first interaction. Review collected by and hosted on G2.com.

What problems is Helppier solving and how is that benefiting you?

Right now I am using it for user guiding inside the web app. The benefit is clear to me till now, it really reduces the help tickets and churns count that was happening due to rough onboarding till now. Review collected by and hosted on G2.com.

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AB
CEO
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Validated Reviewer
Review source: Organic
What do you like best about Helppier?

Seems easy to setup but it's buggy as hell Review collected by and hosted on G2.com.

What do you dislike about Helppier?

Very buggy. It crashes a lot. Requires more configuration than dropping their code because it's slowing the site down. Review collected by and hosted on G2.com.

What problems is Helppier solving and how is that benefiting you?

giving tutorials Review collected by and hosted on G2.com.

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Esteban A.
EA
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Helppier?

I have done my research before hopping on to the Helppier. They have a solid product in hand. At https://appy.l we started using Helppier and we are very happy with the experience and the added value.

The customization is more advanced compared to similar applications. I'm a very happy to be a Helppier user. Great product! and great support!

My sincere recommendation goes for Helppier Review collected by and hosted on G2.com.

What do you dislike about Helppier?

It could improve loading time when starting tours Review collected by and hosted on G2.com.

What problems is Helppier solving and how is that benefiting you?

No problems at this time Review collected by and hosted on G2.com.

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Verified User in Computer Software
AC
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about Helppier?

The ease of use, and the canva integration. I love how you can customize the tour within your app especially with the canva integration that allows you to get deeper into the design of your tour. Genius idea! Review collected by and hosted on G2.com.

What do you dislike about Helppier?

Nothing I’ve discovered yet. I would say though that there is a learning curve. Review collected by and hosted on G2.com.

What problems is Helppier solving and how is that benefiting you?

User onboarding is much easier for our user base. We also found the churn rate increased when we implemented this! Review collected by and hosted on G2.com.

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Helppier