The G2 on HelpDesk

HelpDesk Overview

What is HelpDesk?

HelpDesk is a ticketing solution that simplifies interactions between agents and customers, transforming each customer interaction into a chance to provide exceptional service. Featuring advanced tools like AI-driven assistance, tagging, private notes, and canned responses, HelpDesk streamlines workflows and guarantees fast, accurate responses, significantly saving time. It excels at managing email and mail overload with intelligent filtering and prioritization. HelpDesk ensures the highest standards of confidentiality and integrity for all interactions. Known for its cost-effectiveness, HelpDesk is an essential tool for businesses of any size, empowering agents to deliver outstanding customer service.

HelpDesk Details

Discussions

HelpDesk Community

Languages Supported

English

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Product Description

HelpDesk is a service desk software designed for collaboration. Your team uses a single app for your customer problem resolution.

Seller Details

Seller

Text

Year Founded

2002

HQ Location

Wrocław, Lower Silesia

LinkedIn® Page

www.linkedin.com
356 employees on LinkedIn®

Ownership

WSE: TXT

Overview Provided by:

Daniel Zielinski

Technology Partnerships at LiveChat

Recent HelpDesk Reviews

7/24/2024

Prashant L.Mid-Market (51-1000 emp.)

5.0 out of 5

"The best HelpDesk for small business website owners."

HelpDesk is simple to use and inexpensive when compared to other options. It was simple for me to use our current HelpDesk email account and give m...

10/13/2023

Verified UserMid-Market (51-1000 emp.)

4.5 out of 5

"Helpdesk"

Helps in connecting people for resolving their problems

5/3/2023

anupama k.Mid-Market (51-1000 emp.)

3.5 out of 5

"Quick helpful insights!"

What I like the most about Helpdesk is its interface. Its very interactive and engaging. User interface and experience also seems quite decent with...

HelpDesk Pricing

See all 3 HelpDesk pricing levels

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HelpDesk Media

HelpDesk Demo - Manage all your customer messages

The ticket list gives you an overview of all the tickets in your HelpDesk account.

HelpDesk Demo - Collaborate with your teammates

You can invite colleagues, create teams, and assign different account roles.

HelpDesk Demo - Use reports with performance metrics to make data-driven decisions.

Leverage performance metrics reports for data-driven decision making, gaining valuable insights and empowering informed choices.

HelpDesk Demo - Resolve tickets together

Once a ticket has been opened, you can edit it, reply to the customer, add tags and many more.

HelpDesk Demo - Automate your work in a snap

Use a foolproof automated ticketing system to speed up your support actions and leave the manual work behind.

HelpDesk Demo - Connect HelpDesk with LiveChat and create the best customer platform

HelpDesk and LiveChat work great together. Organize emails, chats, contact forms, and ticket form messages inside an app you already know.

G2 reviews are authentic and verified.

Here's how.

Verified User in Marketing and Advertising

Mid-Market(51-1000 emp.)

Validated Reviewer

Review source: G2 invite

Incentivized Review

Aug 10, 2019

"Better Comminication solution"

What do you like best about HelpDesk?

HelpDesk is one of the most amazing software i have used in our company. i like the HelpDesk so much because it offers the following

quality customer support

easy to set up and use

provides good case management

and also has very beautiful features. Review collected by and hosted on G2.com.

What do you dislike about HelpDesk?

Although i have been using this beautiful software, so far the only thing that should be improved is the functionality. something needs to be done to make it more user friendly. Review collected by and hosted on G2.com.

Recommendations to others considering HelpDesk:

HelpDesk is a great tool for offering quality services to your customers. many thanks to the team that build the software. Review collected by and hosted on G2.com.

What problems is HelpDesk solving and how is that benefiting you?

It has help our company in reaching out to many our our customers effectively through social monitoring . we have been able to attend to all our customers through the support of the HelpDesk. Review collected by and hosted on G2.com.

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