HelpDesk Reviews & Product Details - Page 3

My favorite features are automation options. They helped us to solve some of the customers' requests automatically, so that our consultants can focus on more challenging problems and issues that need our real involvement. I also appreciate its' inbox, which is well organized and designed in the way everybody know what to do. It helped us to better organize our work within the team and improved our response rate for common support questions. Review collected by and hosted on G2.com.

Well, at the moment all works really good and I don't see any fields for improvement. Review collected by and hosted on G2.com.

When it comes to ticket management and building a better customer bond, HelpDesk is one tool that will be on the top of my recommendation list. All the results are present in one place that makes it easy for me to take a look and enhance my performance. Everything is so detailed and simple. Review collected by and hosted on G2.com.

I don’t have such a problem with this application, my work is going on smoothly without any hassle as such. Review collected by and hosted on G2.com.

In our opinion, HelpDesk is easy to use and intuitive. Our agents had no problem with mastering the features, which is a plus. The whole implementation and data migration are super fast. We have speeded up time-consuming tasks with automated workflows. Support team appreciates that frequently asked questions can be solved in a few seconds with canned responses. It's good to add HelpDesk to your tool list. Review collected by and hosted on G2.com.

Nothing so far, I believe they will keep me updated as usual if the implement some new features. Review collected by and hosted on G2.com.

There are several reasons why we chose HelpDesk. It's easy to implement and use. Everyone can understand this tool, regardless of their experience. It's clear, and you can handle multiple tickets at once without any frustration. On top of that, HelpDesk is regularly updated with new features that impress with their usability. Review collected by and hosted on G2.com.

I have no doubts about HelpDesk. It's a great tool and ensures good customer service. Review collected by and hosted on G2.com.

Thanks to HelpDesk, we organized our work in the team and streamlined ticketing processes. We don't need any additional software to solve customer requests quickly and effectively. Review collected by and hosted on G2.com.

We have no comment on this part. Features work well and the product handles all requests correctly. Review collected by and hosted on G2.com.

We love how easy and smooth it is to handle tickets and build customer relationships with HelpDesk. The ability to track customer service activities has been a great help. Review collected by and hosted on G2.com.

I have no comments on any flaws in HelpDesk. Everything has been smooth so far. Review collected by and hosted on G2.com.

I love Helpdesk because it has so many features that I need for the entire customer support tasks. You don't need any other software. Review collected by and hosted on G2.com.

Nothing to complain, everything is executed perfectly. Review collected by and hosted on G2.com.

We can now manage support messages from our customers in one shared email box. And the canned responses (template messages) is a real time saver. Review collected by and hosted on G2.com.

Nothing really. And they even helped us migrating our Zendesk tickets to HelpDesk. Review collected by and hosted on G2.com.

What I like about HelpDesk is that it allows you to create teams of service agents that can be assigned different tasks, however, absolutely everything is kept in one place. I can also say that the user experience impressed me, because the page is incredibly fast to load all its features. In addition, you can configure the application so that all tickets arrive first to your email to notify you. Review collected by and hosted on G2.com.

HelpDesk has a high cost per agent, you can only save if you purchase annual plans, since when you select monthly plans they increase considerably. Review collected by and hosted on G2.com.

This Helpdesk system is very easy to use. User interface is very intuitive. Conversation history is embedded in the ticket detail make it easier to keep track. Review collected by and hosted on G2.com.

Doesn't show tags on the ticket listing page. Review collected by and hosted on G2.com.