HelpDesk
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HelpDesk
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4.6 out of 5 stars
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HelpDesk Reviews & Product Details - Page 2

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HelpDesk Overview

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What is HelpDesk?

HelpDesk is a ticketing solution that simplifies interactions between agents and customers, transforming each customer interaction into a chance to provide exceptional service. Featuring advanced tools like AI-driven assistance, tagging, private notes, and canned responses, HelpDesk streamlines workflows and guarantees fast, accurate responses, significantly saving time. It excels at managing email and mail overload with intelligent filtering and prioritization. HelpDesk ensures the highest standards of confidentiality and integrity for all interactions. Known for its cost-effectiveness, HelpDesk is an essential tool for businesses of any size, empowering agents to deliver outstanding customer service.

HelpDesk Details
Discussions
HelpDesk Community
Languages Supported
English
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Product Description

HelpDesk is a service desk software designed for collaboration. Your team uses a single app for your customer problem resolution.

Seller Details
Seller
Text
Year Founded
2002
HQ Location
Wrocław, Lower Silesia
LinkedIn® Page
www.linkedin.com
356 employees on LinkedIn®
Ownership
WSE: TXT
Daniel Z.
DZ
Overview Provided by:
Daniel Zielinski
Technology Partnerships at LiveChat

Recent HelpDesk Reviews

PL
Prashant L.Mid-Market (51-1000 emp.)
5.0 out of 5
"The best HelpDesk for small business website owners."
HelpDesk is simple to use and inexpensive when compared to other options. It was simple for me to use our current HelpDesk email account and give m...
Read more
Verified User
A
Verified UserMid-Market (51-1000 emp.)
4.5 out of 5
"Helpdesk"
Helps in connecting people for resolving their problems
Read more
AK
anupama k.Mid-Market (51-1000 emp.)
3.5 out of 5
"Quick helpful insights!"
What I like the most about Helpdesk is its interface. Its very interactive and engaging. User interface and experience also seems quite decent with...
Read more

HelpDesk Pricing

Team
$29.00
1 per agent
Business
$50.00
1 Per agent
Enterprise
Contact Us
See all 3 HelpDesk pricing levels
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HelpDesk Media

HelpDesk Demo - Manage all your customer messages
The ticket list gives you an overview of all the tickets in your HelpDesk account.
HelpDesk Demo - Collaborate with your teammates
You can invite colleagues, create teams, and assign different account roles.
HelpDesk Demo - Use reports with performance metrics to make data-driven decisions.
Leverage performance metrics reports for data-driven decision making, gaining valuable insights and empowering informed choices.
HelpDesk Demo - Resolve tickets together
Once a ticket has been opened, you can edit it, reply to the customer, add tags and many more.
HelpDesk Demo - Automate your work in a snap
Use a foolproof automated ticketing system to speed up your support actions and leave the manual work behind.
HelpDesk Demo - Connect HelpDesk with LiveChat and create the best customer platform
HelpDesk and LiveChat work great together. Organize emails, chats, contact forms, and ticket form messages inside an app you already know.
Answer a few questions to help the HelpDesk community
Have you used HelpDesk before?
Yes

31 HelpDesk Reviews

4.6 out of 5
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31 HelpDesk Reviews
4.6 out of 5
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4.6 out of 5
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HelpDesk Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for HelpDeskQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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SM
Software Engineer
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about HelpDesk?

I am able to allocate support admins specific tickets to be handled by them in the departments Review collected by and hosted on G2.com.

What do you dislike about HelpDesk?

Help Desk is a very good platform, all the features work well Review collected by and hosted on G2.com.

What problems is HelpDesk solving and how is that benefiting you?

Managing client communication is easy and makes support work easy and efficient Review collected by and hosted on G2.com.

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Keegan M.
KM
Instructional Technology Coordinatior
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about HelpDesk?

The most helpful features are the organizational tools, such as flagging tickets based on priority, dept etc... Tickets can also be assigned to individual users regardless of group and team. Review collected by and hosted on G2.com.

What do you dislike about HelpDesk?

This system takes over our standard email inbox and occasionally makes replying to standard emails more complicated than it could be. This can be amended by replying to standard emails via a client such as Outlook. Review collected by and hosted on G2.com.

Recommendations to others considering HelpDesk:

Evaluate other ticketing systems to determine which will work best for your neds. Review collected by and hosted on G2.com.

What problems is HelpDesk solving and how is that benefiting you?

Organizing and tracking customer service-oriented support across internal and external clients. We use this software on a daily basis to track to majority of our support requests across our small team. Review collected by and hosted on G2.com.

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Verified User in Online Media
AO
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about HelpDesk?

The filters and being able to link refer Review collected by and hosted on G2.com.

What do you dislike about HelpDesk?

The filters and being able to reference back to the desk case Review collected by and hosted on G2.com.

What problems is HelpDesk solving and how is that benefiting you?

To better communicate to our customers Review collected by and hosted on G2.com.

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Verified User in Consumer Services
UC
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about HelpDesk?

Always find the steps to solve my problem. Review collected by and hosted on G2.com.

What do you dislike about HelpDesk?

At the moment I do not have any bad review Review collected by and hosted on G2.com.

Recommendations to others considering HelpDesk:

N/A Review collected by and hosted on G2.com.

What problems is HelpDesk solving and how is that benefiting you?

Reporting issues to our IT department Review collected by and hosted on G2.com.

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Reshu J.
RJ
Application developer Analyst
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about HelpDesk?

* Help Desk is a one-stop software that provides centralized information and supports management to end-users.

* With Help Desk software, one can easily raise their tickets for their respective concerns.

* It facilitates to handle queries on the basis of automated routing, prioritization, categorization.

* For using Help Desk, we only need a web browser to access help desk services which makes it most effortless and best option among users.

* It is suitable for all companies regardless of company size whether it is small or large. Review collected by and hosted on G2.com.

What do you dislike about HelpDesk?

* If we are able to receive notification sound in HelpDesk when message comes then it would be very helpful. Review collected by and hosted on G2.com.

Recommendations to others considering HelpDesk:

Help Desk is a good software and easy to use for raising concerns. It provides customer facing interface or customer portal to enter tickets and communicate with representatives.

Social integration feature of this software allows communication between customer and support team in better way. Review collected by and hosted on G2.com.

What problems is HelpDesk solving and how is that benefiting you?

* HelpDesk able us to work on tickets on an organised page which saves lot of out time.

* Easy to track application status.

* Communication between users and support team is good.

* Gives an option to write internal notes.

* HelpDesk provides ability to assign different message to different users.

* Can manage communication with client in easy and better way.

* Able to create ticket by using different filters, which helps us to assign tickets in team in better way. Review collected by and hosted on G2.com.

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Rahul C.
RC
Co-Founder
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about HelpDesk?

Resolve problems faster.Get real-time reports and insights. Ease for all users. Review collected by and hosted on G2.com.

What do you dislike about HelpDesk?

Sometime connection problem occurred while on support. Review collected by and hosted on G2.com.

What problems is HelpDesk solving and how is that benefiting you?

Network connectivity problems or most of all problems that our developers faced or client faced. Review collected by and hosted on G2.com.

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Verified User in Consumer Electronics
UC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about HelpDesk?

Features provides are easy and best in tool Review collected by and hosted on G2.com.

What do you dislike about HelpDesk?

Can be more user friendly then now it is Review collected by and hosted on G2.com.

What problems is HelpDesk solving and how is that benefiting you?

Can automate tasks, send ready messages, real time reporting Review collected by and hosted on G2.com.

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Verified User in Telecommunications
UT
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about HelpDesk?

Effective to work on customer support queries. Review collected by and hosted on G2.com.

What do you dislike about HelpDesk?

Sometimes export tickets do not work and do not receive notifications instantly. Review collected by and hosted on G2.com.

What problems is HelpDesk solving and how is that benefiting you?

Do not receive notifications instantly which is one of the cons of it. Easy tool to work with. Review collected by and hosted on G2.com.

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Verified User in Higher Education
UH
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about HelpDesk?

Able to filter on only my open and active tickets. Review collected by and hosted on G2.com.

What do you dislike about HelpDesk?

The dashboard is messy, hard to navigate between the different analytics without getting confused Review collected by and hosted on G2.com.

Recommendations to others considering HelpDesk:

Good to try out, I would definitely try others before moving on as integration is not easy with Jira etc. Review collected by and hosted on G2.com.

What problems is HelpDesk solving and how is that benefiting you?

When there are internal user problems with IT related issues/networking/ others, we use it to triage tickets and track issues Review collected by and hosted on G2.com.

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RM
CEO
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about HelpDesk?

Simple yet very powerful helpdesk tool which helps to manage all the customers' requests in one place. It's very easy to integrate it with Gmail, Yahoo! Mail, Outlook and Office 365. It was very easy to set it with Gmail. It integrates with different tools using Zapier integration. Review collected by and hosted on G2.com.

What do you dislike about HelpDesk?

I don't see any downsides. Everything works as it should. Review collected by and hosted on G2.com.

What problems is HelpDesk solving and how is that benefiting you?

It helped me put all the customers' requests into a single place. Getting emails from customers and managing them in via email was a pain. Some emails were forgotten or not answered. Thanks to HelpDesk I can set the priorities and never lose any customer feedback. Review collected by and hosted on G2.com.

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HelpDesk Categories on G2
Help Desk
Help Desk

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