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HelpDesk
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4.6 out of 5 stars
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HelpDesk Reviews & Product Details

Editadmin
Verified User in Higher Education
UH
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about HelpDesk?

Able to filter on only my open and active tickets. Review collected by and hosted on G2.com.

What do you dislike about HelpDesk?

The dashboard is messy, hard to navigate between the different analytics without getting confused Review collected by and hosted on G2.com.

Recommendations to others considering HelpDesk:

Good to try out, I would definitely try others before moving on as integration is not easy with Jira etc. Review collected by and hosted on G2.com.

What problems is HelpDesk solving and how is that benefiting you?

When there are internal user problems with IT related issues/networking/ others, we use it to triage tickets and track issues Review collected by and hosted on G2.com.

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HelpDesk Overview

Editedit
What is HelpDesk?

HelpDesk is a ticketing solution that simplifies interactions between agents and customers, transforming each customer interaction into a chance to provide exceptional service. Featuring advanced tools like AI-driven assistance, tagging, private notes, and canned responses, HelpDesk streamlines workflows and guarantees fast, accurate responses, significantly saving time. It excels at managing email and mail overload with intelligent filtering and prioritization. HelpDesk ensures the highest standards of confidentiality and integrity for all interactions. Known for its cost-effectiveness, HelpDesk is an essential tool for businesses of any size, empowering agents to deliver outstanding customer service.

HelpDesk Details
Discussions
HelpDesk Community
Languages Supported
English
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Product Description

HelpDesk is a service desk software designed for collaboration. Your team uses a single app for your customer problem resolution.

Seller Details
Seller
Text
Year Founded
2002
HQ Location
Wrocław, Lower Silesia
LinkedIn® Page
www.linkedin.com
356 employees on LinkedIn®
Ownership
WSE: TXT
Daniel Z.
DZ
Overview Provided by:
Daniel Zielinski
Technology Partnerships at LiveChat

Recent HelpDesk Reviews

PL
Prashant L.Mid-Market (51-1000 emp.)
5.0 out of 5
"The best HelpDesk for small business website owners."
HelpDesk is simple to use and inexpensive when compared to other options. It was simple for me to use our current HelpDesk email account and give m...
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Verified User
A
Verified UserMid-Market (51-1000 emp.)
4.5 out of 5
"Helpdesk"
Helps in connecting people for resolving their problems
Read more
AK
anupama k.Mid-Market (51-1000 emp.)
3.5 out of 5
"Quick helpful insights!"
What I like the most about Helpdesk is its interface. Its very interactive and engaging. User interface and experience also seems quite decent with...
Read more

HelpDesk Pricing

Team
$29.00
1 per agent
Business
$50.00
1 Per agent
Enterprise
Contact Us
See all 3 HelpDesk pricing levels
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0 people requested security information

HelpDesk Media

HelpDesk Demo - Manage all your customer messages
The ticket list gives you an overview of all the tickets in your HelpDesk account.
HelpDesk Demo - Collaborate with your teammates
You can invite colleagues, create teams, and assign different account roles.
HelpDesk Demo - Use reports with performance metrics to make data-driven decisions.
Leverage performance metrics reports for data-driven decision making, gaining valuable insights and empowering informed choices.
HelpDesk Demo - Resolve tickets together
Once a ticket has been opened, you can edit it, reply to the customer, add tags and many more.
HelpDesk Demo - Automate your work in a snap
Use a foolproof automated ticketing system to speed up your support actions and leave the manual work behind.
HelpDesk Demo - Connect HelpDesk with LiveChat and create the best customer platform
HelpDesk and LiveChat work great together. Organize emails, chats, contact forms, and ticket form messages inside an app you already know.
Answer a few questions to help the HelpDesk community
Have you used HelpDesk before?
Yes

30 out of 31 Total Reviews for HelpDesk

4.6 out of 5
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30 out of 31 Total Reviews for HelpDesk
4.6 out of 5
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30 out of 31 Total Reviews for HelpDesk
4.6 out of 5
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HelpDesk Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for HelpDeskQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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PL
software developer
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about HelpDesk?

HelpDesk is simple to use and inexpensive when compared to other options. It was simple for me to use our current HelpDesk email account and give my agents a means to track their tickets. My agents can easily understand the software, and it's excellent that they can access it onine from anywhere. Review collected by and hosted on G2.com.

What do you dislike about HelpDesk?

I would like to see an omnichannel option so that we may answer to customers in the medium via which they first contacted us rather than always redirecting to our support email. Review collected by and hosted on G2.com.

What problems is HelpDesk solving and how is that benefiting you?

Overall, Helpdesk has been a terrific resource for me once I began using a ticket system. Prior to using Helpdesk, it was difficult for my team to keep track of which problems were reslolved and who was responsible for them, however, now my agents always know what they are responsible for and can see each ticket through to completion. Review collected by and hosted on G2.com.

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AK
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about HelpDesk?

What I like the most about Helpdesk is its interface. Its very interactive and engaging. User interface and experience also seems quite decent with the necessary features. Review collected by and hosted on G2.com.

What do you dislike about HelpDesk?

I think what I like least about Helpdesk is its pricing and possibly its customer support at times. There have been times where the response time and SLA have not been complte met, but this is not very frequent. Review collected by and hosted on G2.com.

What problems is HelpDesk solving and how is that benefiting you?

Helpdesk used to help me solve business problems like priorization, work allocation, ticket tracking, and SLA trackng. It gave some basic reports which were useful to share with business heads too. Review collected by and hosted on G2.com.

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Verified User in Staffing and Recruiting
AS
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic Review from User Profile
What do you like best about HelpDesk?

Helps in connecting people for resolving their problems Review collected by and hosted on G2.com.

What do you dislike about HelpDesk?

Not getting any reward from Helpdesk while i am using it since last 2year Review collected by and hosted on G2.com.

What problems is HelpDesk solving and how is that benefiting you?

All employees internal and external raising tickets for permissions and issue with applications they are facing on daily basis Review collected by and hosted on G2.com.

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Verified User in Computer Networking
UC
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about HelpDesk?

User interface was very good. It's very to use for beginners Review collected by and hosted on G2.com.

What do you dislike about HelpDesk?

Nothing just some time it's work slow etc Review collected by and hosted on G2.com.

What problems is HelpDesk solving and how is that benefiting you?

Like any issues there we connect to them. They gave us better solution Review collected by and hosted on G2.com.

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JP
Solutions Consultant
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about HelpDesk?

How easy and streamlined it is to seek assistance. It definitely changed the definition of how we collaborate across the organization. Couldn't ask for more. This is indeed awesome! Review collected by and hosted on G2.com.

What do you dislike about HelpDesk?

I am not sure if it has many competitors out there. But I couldn't say anything that I dislike since in a perfect world, it hits al those functionalities that are awesome. Review collected by and hosted on G2.com.

Recommendations to others considering HelpDesk:

Just make sure that you get training from your acount's dedicated Customer Success Manager and while it is intuitive, make sure that it would help your company to solve some business cases. Review collected by and hosted on G2.com.

What problems is HelpDesk solving and how is that benefiting you?

Well to automate the process of being able to seek some assistance which saves sometime and makes sure that you get assistance from the correct contact person. Review collected by and hosted on G2.com.

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Verified User in Building Materials
UB
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about HelpDesk?

The ability to follow up and track requests Review collected by and hosted on G2.com.

What do you dislike about HelpDesk?

When there are multiple back & forth emails on a request, the threads are clunky. Review collected by and hosted on G2.com.

What problems is HelpDesk solving and how is that benefiting you?

HelpDesk helps with managing the ongoing and never-ending requests from multiple people. IT managers can assign requests and track customer satisfaction. Review collected by and hosted on G2.com.

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Yuvraj G.
YG
Productologist
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about HelpDesk?

Helps manage bugs and issues with tech team. Review collected by and hosted on G2.com.

What do you dislike about HelpDesk?

Could be more interactive and UI friendly. Review collected by and hosted on G2.com.

What problems is HelpDesk solving and how is that benefiting you?

Ticket management for all issues in my organisation. Review collected by and hosted on G2.com.

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Josmary C.
JC
Customer Success Associate
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about HelpDesk?

I like the search engine function and the UX design that is very user friendly Review collected by and hosted on G2.com.

What do you dislike about HelpDesk?

Sometimes, the featured articles on the right side of the screen are not related to the one I'm currently on. Review collected by and hosted on G2.com.

What problems is HelpDesk solving and how is that benefiting you?

Help Desk is really helpful in order to organize articles and guides for our customers and even for employees Review collected by and hosted on G2.com.

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Briangely Q.
BQ
Customer service representative
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about HelpDesk?

That I can get assistance from the IT department very fast your because of this software. Review collected by and hosted on G2.com.

What do you dislike about HelpDesk?

At the moment I live everything, there are no bad reviews from now. Review collected by and hosted on G2.com.

Recommendations to others considering HelpDesk:

N/A Review collected by and hosted on G2.com.

What problems is HelpDesk solving and how is that benefiting you?

I don't have to go to the department that helps me, only by using HelpDesk I can get assistance right away. Review collected by and hosted on G2.com.

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Rashik M.
RM
Information Technology Infrastructure Specialist
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about HelpDesk?

-Easy to use ticketing sytem

-Free trial for 14 days gives rnought time to look into all features

- web based application , so can use it anywhere Review collected by and hosted on G2.com.

What do you dislike about HelpDesk?

the graphical interface of the application can be made better. Review collected by and hosted on G2.com.

What problems is HelpDesk solving and how is that benefiting you?

Day to day Task created on ticketing system

Easy to monitor task and keep records for future Review collected by and hosted on G2.com.

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HelpDesk Categories on G2
Help Desk
Help Desk

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