Switched Our Support Platform to Helpcrunch from Freshdesk, Mainly for the Usability to handle all platform in one Review collected by and hosted on G2.com.
No IP Restrictiction and 2factor autnhentication available Review collected by and hosted on G2.com.
I found HelpCrunch easier to use in comparion to other similar solutions, while offering a competitive price. I was able to test it for free before deciding to upgrade my subscription and no special instalation was required.
Being able to translate articles and posting embeded videos was also very important. Review collected by and hosted on G2.com.
I haven't had any issues with the tool so far. The tool might not feel super user friendly at first, but being a Knowledge Base provider themselves, they have a strong support material to help you out. Review collected by and hosted on G2.com.
We've been using HelpCrunch for a few years now. We use it on multiple websites and in our apps. It does everything we need for chat support. It's realiable and is good value for money! Review collected by and hosted on G2.com.
Their iOS and web app work really well. Their Android app can do with a bit of polish Review collected by and hosted on G2.com.
It's ability to automate the responses to common questions and powerful customization of the inbox dashboard for faster resolutions and save time for agents Review collected by and hosted on G2.com.
Nothing to complain about, for a long time of cooperation there were no problems Review collected by and hosted on G2.com.
Helpcrunch is easy to use and has great customer support. Review collected by and hosted on G2.com.
In stead of a chat functonallity, we would like to use a ticketing system. Rewrite of AI is limited to only 100 requests - you'll reach it when writing 3 helpdesk articles. Review collected by and hosted on G2.com.
HelpCrunch works extremely well for small SaaS like us. We use it as a single customer communication tool that aligns chat on our website, chatbot, and help center. The most impressive aspect is that email and auto messages are included in our plan, allowing us to set up our transactional emails and onboarding using this platform.
My favorite feature is the AI assistant that saves us hours in writing help center content. It can generate an entire article with just a few clicks. Review collected by and hosted on G2.com.
Not a dislike as such, but the reports on email campaigns could be improved. So far, they are not that intuitive to understand, and some metrics are hidden under "hover" options, like the time the campaign was sent. Review collected by and hosted on G2.com.
HelpCrunch offers a wide range of tools for communicating with and managing customers from a single interface.
This greatly simplifies the work of our support team, allowing them to use a single platform instead of several disparate services.
The platform also integrates seamlessly with WordPress. This is important since our website is powered by WordPress.
Also liked the customer service. You can book a free meeting and HelpCrunch employees will show you the nuances of the platform. If you have any questions, you can also write to the chat or search for an answer in the extensive database Review collected by and hosted on G2.com.
After installing it on the site, the loading speed of the site slowed down a bit. It would be great to improve this point. Perhaps in the settings to delay the loading of the chat widget.
Also waiting for the implementation of artificial intelligence function, so that AI can analyze the content of the site and give meaningful information when the team is offline. Review collected by and hosted on G2.com.
Comprehensive set of features and fair price. Review collected by and hosted on G2.com.
Need more flexibility when setting up popups. Review collected by and hosted on G2.com.
We use HelpCrunch chat for communication with our clients, prospects, and email requests and it works great for us. Really appreciate additional features for marketing like proactive chat and emails. It helps us engage leads on the website automatically and gather them all in one system, automatically assigning tags, and sending email campaigns for converting them later. Review collected by and hosted on G2.com.
The only thing we dislike is that we need to pay extra for an AI editor. Review collected by and hosted on G2.com.
Native and understandable design.
All instruments to build Knowledge Base ( text, photo, video) – even without technical skills!
Great team of support, who was in touch with us in every step Review collected by and hosted on G2.com.
I don't have any problems, but can't say for full functionality. Use only as Knowledge Base for our clients. Review collected by and hosted on G2.com.
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