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4.8 out of 5
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HelpCrunch
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227 HelpCrunch Reviews
4.7 out of 5
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Overall Review Sentiment for HelpCrunch
Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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MD
Maister D.
Co-Founder, CEO, COO, CVO
Small-Business(50 or fewer emp.)
What do you like best about HelpCrunch?
1) Great options for big support teams > collaboration, private notes, saved replies, macro. Lots of options of customisation of look of live chat, which Intercom doesn’t provide as well.
2) Very simple to use. Nothing too complicated. Intercom had lots of features that we rarely use in our day to day job. Not only you have to pay extra for them all but also the interface was too overwhelming for new users. But in HelpCrunch is not one of those tools. The design is simple in clean. The navigation in the inbox is very simple - you the different chat categories (unassigned, pending, new, drafts, etc.)
3) Cost-effectiveness. We pay 3 times less for the same features in HC that had to pay in Intercom.
4) Amazing customer success team that helped us transfer our data from Intercom and responds in minutes in the online chat. Intercom support was never available and forced using their Fin bot instead of providing human assistant, which was annoying. Review collected by and hosted on G2.com.
What do you dislike about HelpCrunch?
The only drawback we noticed that the live chat sometimes loads slower in certain locations. Their CS team also informed us that they’re working on the chat speed optimisation, so hope to see improvements on this side soon Review collected by and hosted on G2.com.
ID
Irene D.
Marketing Team
Small-Business(50 or fewer emp.)
What do you like best about HelpCrunch?
The interface is intuitive, making it easy for both our team and customers to engage in real-time conversations. Installing the chat widgets on our website was a breeze, even when using multiple widgets. We’ve customized the chat experience to match our brand’s look and feel.
The automated features such as canned responses have significantly improved our efficiency. We can handle common queries without manual intervention, freeing up time for more complex issues. Overall, Helpcrunch has streamlined our communication process and enhanced our customer satisfaction. Highly recommended! 😊 Review collected by and hosted on G2.com.
What do you dislike about HelpCrunch?
I did not find any significant flaws in Helpcrunch Review collected by and hosted on G2.com.
TS
Thushanka S.
Founder
Small-Business(50 or fewer emp.)
What do you like best about HelpCrunch?
I user intercom for my website & monbile app for the live chat, but intercom is more expnsive and i found HelpCrunch i got better experiance than the intercom. Review collected by and hosted on G2.com.
What do you dislike about HelpCrunch?
To intergrate with the mobile app, if you have flutter SDK tha's will be very easy for the developers Review collected by and hosted on G2.com.
OS
Oksana S.
Customer Support Lead
Small-Business(50 or fewer emp.)
What do you like best about HelpCrunch?
We’ve adopted HelpCrunch for our startup 2 years ago and never regretted this decision. It combines live chat, email, and knowledge base management in one place. Their live chat and email automation features are easy-to-use for our customer support team. I highly recommend it for any business looking to improve customer communication! Review collected by and hosted on G2.com.
What do you dislike about HelpCrunch?
Nothing that I can think of. Everything seemed fine to me. Review collected by and hosted on G2.com.
AB
Albina B.
Marketing Manager
Small-Business(50 or fewer emp.)
What do you like best about HelpCrunch?
From the first day of using HelpCrunch, we noticed many benefits of this product. The automated messages are great, and the ability to track customer journeys helps us provide better service. Highly recommended for any business! Review collected by and hosted on G2.com.
What do you dislike about HelpCrunch?
I don't have any problems in HelpCrunch. Review collected by and hosted on G2.com.
VZ
Valentyna Z.
Co-Founder/CEO of MindyGem
Mid-Market(51-1000 emp.)
What do you like best about HelpCrunch?
Helpcrunch panel is very easy to use, and it's packed with features that make client communication seemless and effective. The live chat and email tools are particularly useful for engaging with our customers in real-time. Review collected by and hosted on G2.com.
What do you dislike about HelpCrunch?
Sometimes, the interface can be a bit slow, especially when we're dealing with a high volume of chats. Also, we'd like to see more integration options with other software we use. Review collected by and hosted on G2.com.
DS
Diana S.
Small-Business(50 or fewer emp.)
What do you like best about HelpCrunch?
As our company grew, managing customer inquiries became a challenge. The ability to segment and target customers has been a game-changer for us. Review collected by and hosted on G2.com.
What do you dislike about HelpCrunch?
It's hard to find anything that could be improved in HelpCrunch. Everything works efficiently and without any issues Review collected by and hosted on G2.com.
JF
Jean-Pascal F.
Finance Specialist
Small-Business(50 or fewer emp.)
What do you like best about HelpCrunch?
I like that HelpCrunch help me to Set up the Chat tool inside my website, and in different language.
HelpCrunch are always on the deck to answers questions, to translate our questions on how to convert visitors to leads!
They put themselves in my shoes, resolving my problem and I can continue my workday nicely. Review collected by and hosted on G2.com.
What do you dislike about HelpCrunch?
What I dislike about HelCrunch...hmm, no much. it's working fine for me Review collected by and hosted on G2.com.
JE
Joris E.
Founder
Small-Business(50 or fewer emp.)
What do you like best about HelpCrunch?
As a tech SaaS startup we needed to set-up fast and were looking for a SEO friendly knowledge base, as well as a chat widget that could help us with customer support. We use it daily and integration was easy. HelpCrunch support is always responsive and resolves fast. Happy to recommend. Review collected by and hosted on G2.com.
What do you dislike about HelpCrunch?
We wanted to use helpcrunch for e-mail support. But it turned out to be less suited for this matter and more focussed on chat. Review collected by and hosted on G2.com.
TK
Tetiana K.
Mid-Market(51-1000 emp.)
What do you like best about HelpCrunch?
The system is easy to use while still many advanced features under hood. I've been really impressed with how HelpCrunch has allowed us to consolidate our communications. The AI editor is a lifesaver. It helps us quickly deal with common queries and frees up our team to handle more complex issues. Review collected by and hosted on G2.com.
What do you dislike about HelpCrunch?
Would love more flexibility with the automation rules. Review collected by and hosted on G2.com.
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