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HelpCrunch
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228 out of 229 Total Reviews for HelpCrunch
4.7 out of 5
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Overall Review Sentiment for HelpCrunch
Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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AC
Verified User in Computer Software
Small-Business(50 or fewer emp.)
What do you like best about HelpCrunch?
Combines chat, knowledge base, and help desk all-in-one
Affordable solution
Chat support for onboarding, they are knowledgable and provides good answers to your questions
Use your custom email domains
Segment your users by adding tags
Beautiful chat widget Review collected by and hosted on G2.com.
What do you dislike about HelpCrunch?
The help desk functionality is a bit basic, it's not easy to create a "ticket" and solve it later. I do think the good chat experience more than makes up for it. Review collected by and hosted on G2.com.
AC
Verified User in Computer Software
Small-Business(50 or fewer emp.)
What do you like best about HelpCrunch?
It has all the features I need and the price is super! Review collected by and hosted on G2.com.
What do you dislike about HelpCrunch?
It sometimes feels like that some functions work and sometimes don't. The function that I as a supporter can see what the client is typing is suddenly not working anymore. Review collected by and hosted on G2.com.
SP
Stevan P.
Small-Business(50 or fewer emp.)
What do you like best about HelpCrunch?
Easy to use and efficient. It has all the necessary tools for user support of a site. Review collected by and hosted on G2.com.
What do you dislike about HelpCrunch?
From time to time it happens that the site bugs or mixes data: For example, we correspond with one user, and the name of another user pops up. Review collected by and hosted on G2.com.
SD
Sergey D.
Mid-Market(51-1000 emp.)
What do you like best about HelpCrunch?
It`s a good for chat with customes (we don`t use email). Review collected by and hosted on G2.com.
What do you dislike about HelpCrunch?
It will be great for add some interactive blocks for charbots (for take exterlan data using webhooks - like actual user balance and services). Review collected by and hosted on G2.com.
B
Bob .
SEO analyst
Small-Business(50 or fewer emp.)
What do you like best about HelpCrunch?
We've been using mailchimp for newsletters, mixpanel for custom data and onboarding, zendk for ticketing, and we were looking for another solution for the knowledge base when we found HelpCrunch and realized we can replace all these tools and even route all incoming queries from our messengers (FB, insta, telegram) to a single platform and manage all chats/tickests there! We don't need to work in 4 or even 5 different platforms and can replace it with just this one tool at the fraction of the price. Can't wait to check out chabot feature as well.
Their support is also very helpful and very qualified. Review collected by and hosted on G2.com.
What do you dislike about HelpCrunch?
Lack of integration with whatsapp, but I was assured it's coming in a few months or so. Review collected by and hosted on G2.com.
SK
Sergiy K.
Sales Consultant
Small-Business(50 or fewer emp.)
What do you like best about HelpCrunch?
We are currently using the HelpCrunch chat service on our website and I can confidently say that it is an excellent tool for customer support. The interface is user-friendly and easy to navigate, and the customer service representatives are responsive and knowledgeable. They have been able to address all of my concerns and questions in a timely and efficient manner. I appreciate the convenience of being able to chat with someone in real time, and the ability to view past chat transcripts has come in handy as well. Overall, I highly recommend HelpCrunch's chat service to anyone in need of customer support. Review collected by and hosted on G2.com.
What do you dislike about HelpCrunch?
Some things are not straight-forward. Waiting for standalone windows app to be available. Review collected by and hosted on G2.com.
UC
Verified User in Computer Software
Small-Business(50 or fewer emp.)
What do you like best about HelpCrunch?
Basic features are very easy to use. The mobile version is a fantastic extra that litterally makes it possibloe to answer client questions from your smartphone.
The knowledge base is easy to use and a very good tool to help clients fast and give consistent answers.
The help team of Helcrunch themselves is super kind, quick response, knowledgeable and friendly Review collected by and hosted on G2.com.
What do you dislike about HelpCrunch?
The large amout of features is a little overwhelming.
The auto messaging, pop ups and bot flows really need extra explanation when you are not used to setting these things up.
I miss instructuion videos to explain the set up of the above features. Review collected by and hosted on G2.com.
AC
Verified User in Construction
Small-Business(50 or fewer emp.)
What do you like best about HelpCrunch?
When choosing a chat software that would fit our use case, we throughly tested about 10 different providers. Helpcrunch had the best widget customization options with the most reasonable pricing. Their own support is very reactive, helpful and understanding. Review collected by and hosted on G2.com.
What do you dislike about HelpCrunch?
Maybe even a bit too many features which we do not use and are bloating the internal UI. Review collected by and hosted on G2.com.
MN
Mikk N.
Small-Business(50 or fewer emp.)
What do you like best about HelpCrunch?
- Reasonable pricing
- Supportive and friendly team
- Great feature set
- Easy to use
- Enjoyable UI Review collected by and hosted on G2.com.
What do you dislike about HelpCrunch?
I haven't noticed any downsides. There have been a few technical issues, but everything has always been resolved as quickly as possible. Review collected by and hosted on G2.com.
Ю
Юлія .
Head Of Marketing
Mid-Market(51-1000 emp.)
What do you like best about HelpCrunch?
Convenient interface, necessary technologies, fast response of support team. I work as the head of marketing in a company of 180 people. We have more than 7 areas of work, it is absolutely necessary to provide a qualified and quick response to customer requests. Help Crunch helped with this 100%. Functionality of transferring chats to other departments, chat bot, integration with other messengers, etc. And what is even more important for us - the company listens to business needs and develops new technologies of its own. Review collected by and hosted on G2.com.
What do you dislike about HelpCrunch?
The analytics functionality is narrow, but it should be refined Review collected by and hosted on G2.com.
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