(37)
4.4 out of 5
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HelpCrunch 
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DL
Demetre L.
Small-Business(50 or fewer emp.)
What do you like best about HelpCrunch?
Customer support automation has been very useful for us Review collected by and hosted on G2.com.
What do you dislike about HelpCrunch?
I thought that it would be easier to use. Not everything is very clear. Tutorial videos would help to research some things quickly. Review collected by and hosted on G2.com.
228 out of 229 Total Reviews for HelpCrunch
4.7 out of 5
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Overall Review Sentiment for HelpCrunch
Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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VB
Vladyslav B.
Deputy Head of Sales
Mid-Market(51-1000 emp.)
What do you like best about HelpCrunch?
The system is highly customizable to our needs, allowing us to quickly and efficiently handle customer inquiries. Thanks to this chat, we no longer miss a single potential client, no matter what time they contact us. Review collected by and hosted on G2.com.
What do you dislike about HelpCrunch?
So far, we haven’t identified any drawbacks, so we continue using it. Review collected by and hosted on G2.com.
І
Ігор .
owner
Small-Business(50 or fewer emp.)
What do you like best about HelpCrunch?
A wide range of settings allows you to flexibly customize it to your needs. Thanks to this chat, I no longer miss a single potential client from the site, no matter what time of day they contact me Review collected by and hosted on G2.com.
What do you dislike about HelpCrunch?
The price is a bit high for my small business Review collected by and hosted on G2.com.
RR
Rejoy R.
Head IT Infrastructure
Mid-Market(51-1000 emp.)
What do you like best about HelpCrunch?
Switched Our Support Platform to Helpcrunch from Freshdesk, Mainly for the Usability to handle all platform in one Review collected by and hosted on G2.com.
What do you dislike about HelpCrunch?
No IP Restrictiction and 2factor autnhentication available Review collected by and hosted on G2.com.
OH
Oliver H.
Growth & Product Manager
Small-Business(50 or fewer emp.)
What do you like best about HelpCrunch?
I found HelpCrunch easier to use in comparion to other similar solutions, while offering a competitive price. I was able to test it for free before deciding to upgrade my subscription and no special instalation was required.
Being able to translate articles and posting embeded videos was also very important. Review collected by and hosted on G2.com.
What do you dislike about HelpCrunch?
I haven't had any issues with the tool so far. The tool might not feel super user friendly at first, but being a Knowledge Base provider themselves, they have a strong support material to help you out. Review collected by and hosted on G2.com.
KO
Kei O.
CPO
Small-Business(50 or fewer emp.)
What do you like best about HelpCrunch?
We've been using HelpCrunch for a few years now. We use it on multiple websites and in our apps. It does everything we need for chat support. It's realiable and is good value for money! Review collected by and hosted on G2.com.
What do you dislike about HelpCrunch?
Their iOS and web app work really well. Their Android app can do with a bit of polish Review collected by and hosted on G2.com.
FA
Fiodar A.
CEO
Program Development
Small-Business(50 or fewer emp.)
What do you like best about HelpCrunch?
It's ability to automate the responses to common questions and powerful customization of the inbox dashboard for faster resolutions and save time for agents Review collected by and hosted on G2.com.
What do you dislike about HelpCrunch?
Nothing to complain about, for a long time of cooperation there were no problems Review collected by and hosted on G2.com.
UC
Verified User in Computer Software
Small-Business(50 or fewer emp.)
What do you like best about HelpCrunch?
Helpcrunch is easy to use and has great customer support. Review collected by and hosted on G2.com.
What do you dislike about HelpCrunch?
In stead of a chat functonallity, we would like to use a ticketing system. Rewrite of AI is limited to only 100 requests - you'll reach it when writing 3 helpdesk articles. Review collected by and hosted on G2.com.
М
Максим .
CEO
Small-Business(50 or fewer emp.)
Guest users or non-business users of the software, not included in G2 scores.
What do you like best about HelpCrunch?
HelpCrunch works extremely well for small SaaS like us. We use it as a single customer communication tool that aligns chat on our website, chatbot, and help center. The most impressive aspect is that email and auto messages are included in our plan, allowing us to set up our transactional emails and onboarding using this platform.
My favorite feature is the AI assistant that saves us hours in writing help center content. It can generate an entire article with just a few clicks. Review collected by and hosted on G2.com.
What do you dislike about HelpCrunch?
Not a dislike as such, but the reports on email campaigns could be improved. So far, they are not that intuitive to understand, and some metrics are hidden under "hover" options, like the time the campaign was sent. Review collected by and hosted on G2.com.
AR
Aleks R.
Руководитель
Small-Business(50 or fewer emp.)
What do you like best about HelpCrunch?
HelpCrunch offers a wide range of tools for communicating with and managing customers from a single interface.
This greatly simplifies the work of our support team, allowing them to use a single platform instead of several disparate services.
The platform also integrates seamlessly with WordPress. This is important since our website is powered by WordPress.
Also liked the customer service. You can book a free meeting and HelpCrunch employees will show you the nuances of the platform. If you have any questions, you can also write to the chat or search for an answer in the extensive database Review collected by and hosted on G2.com.
What do you dislike about HelpCrunch?
After installing it on the site, the loading speed of the site slowed down a bit. It would be great to improve this point. Perhaps in the settings to delay the loading of the chat widget.
Also waiting for the implementation of artificial intelligence function, so that AI can analyze the content of the site and give meaningful information when the team is offline. Review collected by and hosted on G2.com.
VI
Vlad I.
VP of Global Partnerships
Small-Business(50 or fewer emp.)
HelpCrunch Categories on G2
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