(34)
4.9 out of 5
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HelpCrunch 
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AE
Alexandre E.
Software engineer
Small-Business(50 or fewer emp.)
What do you like best about HelpCrunch?
* All-in one messaging, marketing automation, wordpress integration and Integration via REST API were the four main added values i were looking for and Helpcrunch clearly helps in that direction along with an affordable pricing which is good for small businesses.
* At time of purchase, Knowledge Base was the missing thing i need but Helpcrunch told me it was planned. Then it was delivered as promised.
* Very appreciated features : sending email to offline chat users, automatic follow-ups, widget customization, ability to block a person, privates notes for teammates in chat, merge conversations, the new KB.
* HelpCrunch is opened to consider suggestions for adding them into the roadmap.
* A windows desktop app is something missing but is planned and i 'm confident they will deliver it next year. Review collected by and hosted on G2.com.
What do you dislike about HelpCrunch?
* The mobile app :
- Stability can be improved, the android mobile app often freeze and quickly, we have to kill and relaunch.
- A more ergonomic mobile app and supporting landscape mode is needed.
* What i would suggest is, instead of doing as most competitors by having traditional generic spaces such as kb, forums, tickets areas on the front end; bringing more familiar community space having sense/meaning like questions, ideas, problems... that build a kb, you have example of that in helprace among a few others. The idea is presented here https://helprace.com/self-service-portal
* In the chat windows, you have 2 columns : the user one and the chat itself. I suggest :
a. this windows can be maximized
b. add a third column containing an iframe which content would be, depending of the corresponding selected tab (and for which the user has to provide the url in helpcrunch settings), a forum (like wp foro), a kb (like BWL KB), a QA (like anspress), this would bring useful resources to the operator could quickly use to provide information to the user and this would also be an easy way to bring capabilities that seem to miss in helpcrunch and i though it were implemented (kb, QA, heldesk, forums...)
* I suggest in the chat widget to have a menu with options such as : email transcript, pop out widget, end this chat session. These are simple options but very useful, efficient, that pleased everyone and makes the difference with quite some competitors, so this is the reason why it's my number 2 suggestion.
* A simple feature and very common to see everywhere but absent in Helpcrunch : the visitor does not know when the operator is typing. This is a needed feature. Review collected by and hosted on G2.com.
226 out of 227 Total Reviews for HelpCrunch
4.7 out of 5
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Overall Review Sentiment for HelpCrunch
Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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І
Ігор .
owner
Small-Business(50 or fewer emp.)
What do you like best about HelpCrunch?
A wide range of settings allows you to flexibly customize it to your needs. Thanks to this chat, I no longer miss a single potential client from the site, no matter what time of day they contact me Review collected by and hosted on G2.com.
What do you dislike about HelpCrunch?
The price is a bit high for my small business Review collected by and hosted on G2.com.
OH
Oliver H.
Growth & Product Manager
Small-Business(50 or fewer emp.)
What do you like best about HelpCrunch?
I found HelpCrunch easier to use in comparion to other similar solutions, while offering a competitive price. I was able to test it for free before deciding to upgrade my subscription and no special instalation was required.
Being able to translate articles and posting embeded videos was also very important. Review collected by and hosted on G2.com.
What do you dislike about HelpCrunch?
I haven't had any issues with the tool so far. The tool might not feel super user friendly at first, but being a Knowledge Base provider themselves, they have a strong support material to help you out. Review collected by and hosted on G2.com.
KO
Kei O.
CPO
Small-Business(50 or fewer emp.)
What do you like best about HelpCrunch?
We've been using HelpCrunch for a few years now. We use it on multiple websites and in our apps. It does everything we need for chat support. It's realiable and is good value for money! Review collected by and hosted on G2.com.
What do you dislike about HelpCrunch?
Their iOS and web app work really well. Their Android app can do with a bit of polish Review collected by and hosted on G2.com.
FA
Fiodar A.
CEO
Program Development
Small-Business(50 or fewer emp.)
What do you like best about HelpCrunch?
It's ability to automate the responses to common questions and powerful customization of the inbox dashboard for faster resolutions and save time for agents Review collected by and hosted on G2.com.
What do you dislike about HelpCrunch?
Nothing to complain about, for a long time of cooperation there were no problems Review collected by and hosted on G2.com.
UC
Verified User in Computer Software
Small-Business(50 or fewer emp.)
What do you like best about HelpCrunch?
Helpcrunch is easy to use and has great customer support. Review collected by and hosted on G2.com.
What do you dislike about HelpCrunch?
In stead of a chat functonallity, we would like to use a ticketing system. Rewrite of AI is limited to only 100 requests - you'll reach it when writing 3 helpdesk articles. Review collected by and hosted on G2.com.
М
Максим .
CEO
Small-Business(50 or fewer emp.)
Guest users or non-business users of the software, not included in G2 scores.
What do you like best about HelpCrunch?
HelpCrunch works extremely well for small SaaS like us. We use it as a single customer communication tool that aligns chat on our website, chatbot, and help center. The most impressive aspect is that email and auto messages are included in our plan, allowing us to set up our transactional emails and onboarding using this platform.
My favorite feature is the AI assistant that saves us hours in writing help center content. It can generate an entire article with just a few clicks. Review collected by and hosted on G2.com.
What do you dislike about HelpCrunch?
Not a dislike as such, but the reports on email campaigns could be improved. So far, they are not that intuitive to understand, and some metrics are hidden under "hover" options, like the time the campaign was sent. Review collected by and hosted on G2.com.
AR
Aleks R.
Руководитель
Small-Business(50 or fewer emp.)
What do you like best about HelpCrunch?
HelpCrunch offers a wide range of tools for communicating with and managing customers from a single interface.
This greatly simplifies the work of our support team, allowing them to use a single platform instead of several disparate services.
The platform also integrates seamlessly with WordPress. This is important since our website is powered by WordPress.
Also liked the customer service. You can book a free meeting and HelpCrunch employees will show you the nuances of the platform. If you have any questions, you can also write to the chat or search for an answer in the extensive database Review collected by and hosted on G2.com.
What do you dislike about HelpCrunch?
After installing it on the site, the loading speed of the site slowed down a bit. It would be great to improve this point. Perhaps in the settings to delay the loading of the chat widget.
Also waiting for the implementation of artificial intelligence function, so that AI can analyze the content of the site and give meaningful information when the team is offline. Review collected by and hosted on G2.com.
VI
Vlad I.
VP of Global Partnerships
Small-Business(50 or fewer emp.)
AS
Anastasiia S.
Digital Marketing Manager
Design
Small-Business(50 or fewer emp.)
What do you like best about HelpCrunch?
We use HelpCrunch chat for communication with our clients, prospects, and email requests and it works great for us. Really appreciate additional features for marketing like proactive chat and emails. It helps us engage leads on the website automatically and gather them all in one system, automatically assigning tags, and sending email campaigns for converting them later. Review collected by and hosted on G2.com.
What do you dislike about HelpCrunch?
The only thing we dislike is that we need to pay extra for an AI editor. Review collected by and hosted on G2.com.
МK
Маргарита K.
Контент-маркетолог
Small-Business(50 or fewer emp.)
What do you like best about HelpCrunch?
Native and understandable design.
All instruments to build Knowledge Base ( text, photo, video) – even without technical skills!
Great team of support, who was in touch with us in every step Review collected by and hosted on G2.com.
What do you dislike about HelpCrunch?
I don't have any problems, but can't say for full functionality. Use only as Knowledge Base for our clients. Review collected by and hosted on G2.com.
HelpCrunch Categories on G2
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