Help Desk Migration Services Reviews & Product Details - Page 9

Very responsive service to all my queries. Really did take the complexity of data migration away, allowing us to work on other aspects of the project. Review collected by and hosted on G2.com.

Time taken to do the migration, which is more a flaw of the ticketing systems with limited API throughput than of the service itself. Review collected by and hosted on G2.com.

Help Desk Migration Services was excellent in being able to move our small help center. Our budget was not large for this project and they worked with us to be able to trim down what was needed to meet our requirements and still retain as much data as possible within our budget.

We had several issues along the way, none of which were their fault. All from the new system and our old host and help desk migration was quickly able to adjust and move fast once the problems were resolved on our end. They reply quickly and efficiently to all questions before and after the migration. Overall it went very smooth and we have our data in the new system now.

Highly recommended. Review collected by and hosted on G2.com.

There were no issues or dislikes with their support or service in anyway. Review collected by and hosted on G2.com.

The application is so easy and intuitive, and the support team is very prompt with resolutions! They were able to answer all of my technical questions. Review collected by and hosted on G2.com.

You would need to be very knit-picky to find something to dislike...I can't think of anything. Review collected by and hosted on G2.com.

I enjoyed how easy it was to select the two services used to transfer the data over very quickly with very little information needed. Review collected by and hosted on G2.com.

There was nothing to dislike about the product. Review collected by and hosted on G2.com.

Excellent customer service experience, rapid response times to my questions, and very flexible product. Review collected by and hosted on G2.com.

Nothing - the services were exactly what I needed. Review collected by and hosted on G2.com.

Everything went very smoothly. The price was low, and they were able to add some additional customizations we needed without issue. The docs are very helpful in laying out what needs to be completed beforehand, and the unlimited test migrations were paramount to only having to migrate everything once. Support was extremely helpful, respondent, and very patient. Review collected by and hosted on G2.com.

I don't think anything. Their auto-response email bot was a bit annoying. Review collected by and hosted on G2.com.

Our initial migration from helpdesk.com to Helpscout had some issues. The HDM team replied within hours after my email (on a Sunday), and the issues were solved by Monday afternoon. That's real 5-star support!

The service itself was easy to use and could migrate our agents and customer data within minutes to the new system. It saved us days of work for a very reasonable price. Review collected by and hosted on G2.com.

The final cost of the migration is not clearly visible until the last step. But again: The price is super cheap, compared to (a) losing all data or (b) doing it manually. Review collected by and hosted on G2.com.

The customer support is very helpful, patient, and enthusiastic in providing help to every single question pertaining to migration and always ensure all the requirements are met. Review collected by and hosted on G2.com.

Perhaps the downside would be your email correspondences are with different people so sometimes requirements spoken to the previous person might fall through the cracks and have to repeat to ensure the other person understood what needs to be done. Review collected by and hosted on G2.com.

Relatively easy to map source to target fields. Support was readily available and quite helpful. The cost was low. Review collected by and hosted on G2.com.

The test migrations did a good job of indicating what fields would be mapped, but not the speed of the migration. Due to some configuration issues on the target system, 50k tickets took over 4 days to fully migrate! Review collected by and hosted on G2.com.

The support staff at Help Desk Migration Services was always available when we needed them. The migration process was well explained during the demo and we had no surprise when we did the actual migration. They were very helpful during the main migration and the two delta migrations we did afterwards. They were able to customize our migration to fit our needs. Review collected by and hosted on G2.com.

We had no downside in using their service. Review collected by and hosted on G2.com.