Help Desk Migration Services Reviews & Product Details - Page 7

The service is straightforward to use, and you can test it before signing up. Review collected by and hosted on G2.com.

The only issue we faced was not being able to import directly into the new system with additional cost; however the exported data was all we needed. Review collected by and hosted on G2.com.

We had a challenging migration but they got the job done Review collected by and hosted on G2.com.

nothing - they were a great company to work with. Review collected by and hosted on G2.com.

What impressed me the most was the support, during my trial and migration the support team were proactively and reactively there to help with migration issues. The whole process was very straightforward and I'm overall pleased with the experience. It was much quicker than writing a migration application myself. Review collected by and hosted on G2.com.

The migration took a little longer than I'd have liked, however, when dealing with 3rd party APIs and a mess of helpdesk data this was expected. Review collected by and hosted on G2.com.

We were moving out of an outdated helpdesk solution over to HelpScout. This server allowed me to click a few buttons on the website and get all 145K tickets imported into the new system overnight. In the morning they were all waiting for me, tagged appropriately and ready to be searched. Review collected by and hosted on G2.com.

As an off-shore company, my bank initially flagged the purchase. A quick call got that cleared up and I was ready to go. The Help Desk Migration Services folks helped me every step of the way. Review collected by and hosted on G2.com.

A fully comprehensive service that migrates all your data across as advertised. Good status updates and ability to share info with other team members. Review collected by and hosted on G2.com.

The automated migration failed or provided confusing messaging a few times. However support were available immediately and fixed the issue quickly. Review collected by and hosted on G2.com.

The Help Desk Migration team was super responsive at any time and very knowledgeable. We got a lot of extra information regarding the setup of Gmail and Freshdesk to be prepared for the migration. It works well even with little Data Migration knowledge. Review collected by and hosted on G2.com.

There is not much information on the website regarding the pricing before you enter your email address. Review collected by and hosted on G2.com.

That you can identify all the different sets of data and information you need to move. If you happen to know what you have to move and from where, then you understand the level of hassle that this service saves you. Review collected by and hosted on G2.com.

Didn't have the helpdesk I wanted, had to choose a proxy one, lack of QA on results, and it was a bit pricey. Review collected by and hosted on G2.com.

I started building my own scripts to retrieve Zendesk tickets when I realized there was a company providing such a service.

Results : This team is simply one of the best teams I've ever had to deal with :

1- Avoid to waste time on the Zendesk API for a one shot recovery

2- Get a great customized support from a smart team

3- Really affordable prices even for customizations

Everything was managed smoothly by the team and every team member was a charm to speak/chat with ! Review collected by and hosted on G2.com.

Sorry, this section is not applicable to this company. The only thing that could prevent someone to click on the "next" button is that everything seems so easy that it may seem suspicious at a first glance.

Important point : when migrating from Zendesk, it requires an admin privilege so you probably will have to ask for an NDA. They provide models if you don't have one but, again, everything is really smooth. Review collected by and hosted on G2.com.

The initial setup was super easy and the result was awesome. It was fast as well. Couldn't be any easier. Review collected by and hosted on G2.com.

A minor issue is that the ticket numbers from my previous ticket system provider couldn't be migrated over. We can live with it but if a client refers to an older ticket by number, it will cause an issue. Review collected by and hosted on G2.com.

We had quite some intricacies - multiple inboxes, migrating recent tickets with priority, etc. Everything could be accommodated through customization for a reasonable price. Review collected by and hosted on G2.com.

I sometimes felt that the default approach for a migration does not take into account the fact that our client-facing teams needed to be able to continue their day-to-day operations as best as possible while the migration is running. The advice to disable all triggers for example could have had bad consequences (some triggers need to be enabled in Zendesk for end-users to receive replies). Luckily all was caught in time and good workarounds were offered. Review collected by and hosted on G2.com.