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174 Help Desk Migration Services Reviews
Overall Review Sentiment for Help Desk Migration Services
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UI
Ease of use
Support
Features
Response and resolution time
Knowledgeable and helpful team
The quality outcome
Team accountability and big pic view of the things
Team thinking ahead and understanding your questions and challenges Review collected by and hosted on G2.com.
Not applicable. Very powerful tool.
Nothing I disliked, I am more than happy. Review collected by and hosted on G2.com.
The system is automated and allows you to migrate without having to wait on them. We had one error during the final migration process, which was manually resolved by them within 5 minutes. Review collected by and hosted on G2.com.
Too bad that inlined images are not included by default and have a hefty fee to get migrated. Review collected by and hosted on G2.com.
The migration process and the support, I have use HDM twice to migrate from our older support desk to the new one, this year is the 2nd time we use HDM, the result and support are good, last year support was slightly better than this year but still good :), knowledge of support team is very good! Review collected by and hosted on G2.com.
None, but perhaps improve the mapping fields, and try to adopt few possible options to accommodate the migration to most popular help desk to get better resultl on the migrated database. Review collected by and hosted on G2.com.
Easy to configure. You only need admin credentials in both platforms, set the mapping and run your migration. Review collected by and hosted on G2.com.
Sometimes the migration process fails and you need to contact support to fix it because you don't have logs where see what was the issue. Review collected by and hosted on G2.com.
Easy to use the service and ability to make a demo migration to check the tickets Review collected by and hosted on G2.com.
It needs more documentation to guide clients step by step for preparing their files Review collected by and hosted on G2.com.
Automated tool for your to test the migration. So you see some articles moved before you proceed for payment. Support is fast when the migration hit a wall and support was proactive. Review collected by and hosted on G2.com.
As mentioned, auto migration hit a wall. So auto migration did not complete. But once launched a support ticket, was resolve my tech team after live chat. So overall experience was good. Review collected by and hosted on G2.com.
The app interface was straightforward to use and the support team were very responsive with a custom filter I needed to apply to certain tickets. Review collected by and hosted on G2.com.
There didn't appear to be any easy way to remove tickets that were created during the demo migration. Review collected by and hosted on G2.com.
HDM has a great Support team who helps you whenever you need them. Review collected by and hosted on G2.com.
Users not able to see error logs, we have to depend on HDM developers Review collected by and hosted on G2.com.
Super easy, Yulia was fantastic. All the support team and devs were fast to respond and answer all questions quickly. They worked quickly to fix any issue that came up, usually fixed before I knew it failed. Review collected by and hosted on G2.com.
Nothing to dislike Communication is excellent. It was just so easy. Review collected by and hosted on G2.com.
