Help Desk Migration Services Reviews & Product Details - Page 5

> You don't need to be a technical person to set up the migration

> You get a proper report that explains what data is imported

> The tool is flexible and you can control what data should be migrated

> Data is not lost during the migration

> In case of any errors, it proactively sends an alert to the end customer and to the migrations team

> Helpdesk Migrations team is always on their toes. Review collected by and hosted on G2.com.

The tool is perfect and it is very difficult to find flaws or gaps. It would be good if they can work on migrating data at a faster speed and should invest more in the UI Review collected by and hosted on G2.com.

We migrated from HelpScout to Intercom. The import process gives you a chance to review the results before committing to the purchase. Review collected by and hosted on G2.com.

Nothing in particular. It does what it says it will do. Review collected by and hosted on G2.com.

I ran into a few bottlenecks of my own, and customer service was quick to respond and help process the migration, which happened in less than 24 hours over the weekend. Review collected by and hosted on G2.com.

Everything worked well and quickly. nothing to dislike. Review collected by and hosted on G2.com.

During the migration upgrade from Kayako Classic to New Kayako our customer support rep took us to Relokia's service. Configuration and mapping choices were extremely quick and the migration of over 120,000 tickets was effortless. Review collected by and hosted on G2.com.

Our migration was relatively straightforward, there wasn't anything to dislike about the experience. The progress page during the migration did not offer a lot of status updates on the number of records processed as it was happening, but when complete our tickets were all in place on the new instance. Review collected by and hosted on G2.com.

Very attentive support team. Intuitive interface to guide the migration. Review collected by and hosted on G2.com.

Estimation of expected migration time would be handy, but I understand that's subject to a lot of variables Review collected by and hosted on G2.com.

The process is simple and can be fully customized based on your needs. We were able to demo the migration prior to making the purchase, and this allowed us to make some tweaks to the way the data appeared in Zoho Books. They take "try before you buy" to a whole new level. The support team was always quick to respond, and the service was nothing short of exceptional. Review collected by and hosted on G2.com.

I'm not sure I dislike anything. The final amount was more than the initial estimate, but the reason for this was due to the small customizations they had made for our migration. Review collected by and hosted on G2.com.

Super responsive customer success team - immediately available through chat to help sort any questions. I've done a couple of migrations - both went smoothly and saved me a ton of times\! Review collected by and hosted on G2.com.

Some of the imports could improve in quality, but nothing a quick clean-up wouldn't fix. In any case, it saves hours of work, so spending 10, 15 minutes cleaning up is not a chore. Review collected by and hosted on G2.com.

Help Desk migration services allowed us to easily move our data between our old and new helpdesk applications. The field mapping and simple instructions made it easy to use. Review collected by and hosted on G2.com.

The amount of time we had to actual do the migration once we paid was not clearly indicated and had to ask for more time after our migration period expired (30 days) to not be charged again. Review collected by and hosted on G2.com.

We found ourselves in a situation where we were essentially held captive by the helpdesk software that we were using, due to the severely limited data that we could export within the stock functionality of the software. It seems to be a common tactic of some helpdesk software providers, as they know you're unlikely to leave if you can't extract the valueable data that you've spent years building up.

Enter Relokia, their migration tools made our move possible,and their support team helped us through some of the complexities of our particular situation. Within a few days of finding them, we were up and running on Jira, with all of our historical data from the old system. Review collected by and hosted on G2.com.

I don't have anything that I disliked about the experience. Review collected by and hosted on G2.com.

The whole process couldn't be simpler, and the team was quick to respond to my questions and concerns, but best of all, they were able update our source helpdesk API and save us a ton of work. Review collected by and hosted on G2.com.

Not so much a dislike as a feature that would have been nice to have. The ability to filter specific content so we can migrate to separate destination instances...it may be available already, not sure. Review collected by and hosted on G2.com.