Help Desk Migration Services Reviews & Product Details - Page 4

I enjoyed the the easy to use installation guides. The customer support was exceptional, with instant feedback from the developers when some error had occured. It made the migration both smooth and easy. Review collected by and hosted on G2.com.

There was next nothing that I disliked about it. There was some problems in fomatting my input data according to their format, but that was on my part, and i got feeback on what to fix. Review collected by and hosted on G2.com.

Attentive support on a tricky migration from CW to Freshservice Review collected by and hosted on G2.com.

Nothing to complain about during the migration Review collected by and hosted on G2.com.

Was quite big migration from Zendesk to Freescout. Everything went without problems! I am totally satisfied! Review collected by and hosted on G2.com.

Quit hight price, especcially for small company as mine. Review collected by and hosted on G2.com.

Great UI to get the migration configured, plenty of options to figure out what you want to bring over, ticket field mapping is a breeze, and a support team everyone should be jealous of. Review collected by and hosted on G2.com.

Unable to apply data filters to tickets you wish to migrate at the user level (at least for a Zendesk-to-Jira Service Managment migration). This IS possible, but must be done by the HDM team on their end. I'm happy it's a possibility, but would love to see this as a user-facing feature. This does NOT change my opinion of HDM, and they're still the first thing I think of when ITSM migration comes to mind. Review collected by and hosted on G2.com.

Saved me a lot of time migrating Contacts and Tickets from Zendesk to Freshdesk. Email support was prompt and helpful. Review collected by and hosted on G2.com.

Should emphasize how to return to Demo Migration results for validation, payment, proceeding with full migration, etc. I had to bookmark my webpage results to return to it several times. Review collected by and hosted on G2.com.

Fantastic service, their customer service was amazing and helpful throughout the process. We had to move 30,000 tickets the product was fast and included all the information on clients including the conversations. Review collected by and hosted on G2.com.

There was nothing to dislike, worked perfectly Review collected by and hosted on G2.com.

Very easy to use.

One-click integration (with Zendesk).

Handy built-in (free) demo.

Well priced.

Professional customer support. Review collected by and hosted on G2.com.

Lacked some features migrating to Zendesk Guide (e.g., being able to choose visibility, comments status etc.).

Charged for folders/sections that already existed. Review collected by and hosted on G2.com.

Great support team, The tool is fairly easy to use and the support team is very proactive in case you get stuck at any stage. Review collected by and hosted on G2.com.

I did not find anything in particular that I disliked. However, this is a minor feedback i.e. kindly showcase the prices inclusive of the VAT - it helps finance departments clear off expenses quickly. Review collected by and hosted on G2.com.

The teas is super responsive and helps preparing everything without any complications or requested.

Result is excellent without any special effort everything is migrated. Review collected by and hosted on G2.com.

Nothing, everything went well and all my requests were fully fulfilled Review collected by and hosted on G2.com.

The thought of migrating Knowledge articles from one platform to another was frightening. With this tool and expedient support, I felt like the migration was going to succeed (and it did!) Review collected by and hosted on G2.com.

Our situation seemed unique where we were looking to migrate articles that met specific criteria. It was unfortunate that it was an extra cost to get this filter criteria added to the migration. Review collected by and hosted on G2.com.