Help Desk Migration Services Reviews & Product Details

The team were helpful and responsive throughout the process and worked with me to get the migration to be exactly as I needed it. The tool itself is very straightforward to use and having unlimited tests made me really confident that it was going to work as I needed it.

When I did get to the migration, there had been some last minute changes requested on my end and it resulted in a pause on Saturday morning! Luckily I realised the issue and the team responded that day and resumed. Everything migrated as expected and we're happy! Review collected by and hosted on G2.com.

If you aren't using specific Halo fields, you will need to pay for additional fields to be added. For the most part, I was able to use Rules within Halo to get around this, Source was the only real pain! Review collected by and hosted on G2.com.

The Helpdesk Migration services software is extremely easy to use, it easily connected to both the software we were migrating from and to, the interface guided us through the field mapping process and was very straightforward to use.

Throughout the initial setup and during our migration the staff were extremely responsive and proactive when an issue was discovered, this has been one of the easiest vendor interactions i have had in a long time. Review collected by and hosted on G2.com.

I have nothing negative to say, the staff were friendly and helpful throughout the entire process, and the migration was completed easily and successfully. Review collected by and hosted on G2.com.

We recently used the service from "https://help-desk-migration.com" (Automated Help Desk Data Migration Solutions), and we can only say positive things about it.

Our hosting company had to migrate thousands of support tickets and contacts from Freshdesk to Intercom. We also needed to transfer nearly 1,000 help articles (FAQs).

The entire process was completed smoothly within just a few hours, without any errors. All customer tickets and FAQs were successfully migrated.

What truly stood out was the amazing team behind the service. Even on a Sunday, they responded quickly to a few issues we had with attachments that weren’t properly enabled in Intercom.

For us, this is a service that’s 100% recommended. Review collected by and hosted on G2.com.

There’s nothing we see that needs improvement. Perhaps the mapping of multiple fields from Freshdesk, but that’s it. Other than that, this is the solution if you’re thinking about migrating your helpdesk from one platform to another. Review collected by and hosted on G2.com.

Very impressive tool, great team for a more than reasonable price. Would happily work with them again.

We were able quickly migrate 10+ years of data from ServiceNow to FreshService - ~200k records. We did our migration well after our new ITSM instance was live. We were able to work with the Reolokia team to some customize the migration to essentially merge into what was now good data without loosing history - eg not create old bad cusomer records but retain that information in notes, not migrate bad ticket metadata like defunct categories etc.

Being able to run demos many times iteratively to show business partners exactly what to expect, vet the tool, and catch some gaps along the way was absolutely key. Review collected by and hosted on G2.com.

Communication across timezones was the only real challenge, which is negligable. In their effort to keep the tool simple, there is some lack of visibility and control over how hard it hits your services if they are in production. Again easily mitigated and makes sense given cost, just means you have to think about it. Review collected by and hosted on G2.com.

The team at Relokia were able to customize the out of the box support to enhance what fields of data I needed when migrating from Freshservice to Jira Service Management. We moved two different teams in two separate migrations and everything was very smooth, including our initial migration and our delta migration to capture any midstream changes during the go live.

Their support clarified any questions I had and everything was able to be monitored during the transfer.

The demo functionality was helpful to understand exactly how the final migration work would look. Review collected by and hosted on G2.com.

N/A - just a bit of a delay to communicate due to time zones, but not really a concern. Review collected by and hosted on G2.com.

They have demo migration that is paramount in giving you the impression how the whole data migration will look like. They have executed the main migration within a coupld of hours and it was done flawlessly. The web site UI is nothing short of incredibly. Attention to details is apparent both in the UI/UX and in the migration procedure and how the data is handled. Review collected by and hosted on G2.com.

I was a bit confused how to request support from them because they replied both in chat (instantly) and by email (quite promptly). Review collected by and hosted on G2.com.

I worked with HDM to migration from ServiceNow to Jira. Their website was very easy to use and the level of communication and professionalism from their people is top notch. Their listening and understanding of our requirements and outcomes, and understanding of the products involved was also very very good. We had several customizations that were a requirement, and they were able to handle this without any problems. Review collected by and hosted on G2.com.

Nothing to dislike. I didn't have any issues. Review collected by and hosted on G2.com.

The Held Desk Migration tool is an outstanding solution that lives up to its promises, all while being offered at a reasonable price. From the moment we initiated the migration process, we encountered no issues. Every record was transferred precisely as promised, reflecting the tool's reliability and efficiency. The seamless transfer of data was critical for maintaining our operations without interruption.

A significant highlight of our experience was the support team. They were always readily available to address any questions or concerns we had. Their reliable and prompt assistance was invaluable, providing us with the confidence and assurance that any potential issues would be swiftly resolved. This high level of customer service greatly enhanced our overall experience with the tool.

Setting up the migration and connecting the two systems was a remarkably straightforward process. The user-friendly interface and clear instructions made it easy to configure the necessary settings. Furthermore, the Held Desk Migration team offers additional customization options for those who have specific requirements. This flexibility ensures that the tool can be tailored to meet the unique needs of any organization.

The combination of an intuitive setup process, dependable data transfer, and exceptional customer support makes the Held Desk Migration tool an ideal solution for any organization looking to migrate their data without hassle. The availability of customization options further enhances its appeal, ensuring that it can adapt to various organizational needs. Overall, this tool provides a smooth and efficient migration experience, backed by a supportive and responsive team. Review collected by and hosted on G2.com.

There are limited time slots available for video calls if you need to clarify things instead of emailing.

Some aspects needed clarification multiple times, as the service terms changing when selecting customization options not available out of the box, which were not mentioned during the initial meeting. Review collected by and hosted on G2.com.

The UI makes it easy to great the mappings you need. If problems arise from your migration the support desk fixes them quickly. When the migration is happening you get a nice dashboard of what is happening so you can follow progress. Review collected by and hosted on G2.com.

The price can be quite steep but if you remove some basic not really necessary options the price gets better. Review collected by and hosted on G2.com.

We were moving from Zendesk to Intercom and needed to ensure that we got +10 years of data over to Intercom. All of this, while ensuring that the data was structured correctly, was easy and simple to do with their tool.

We got a very nice demo before we committed and it gave us confidence that the tool would provide what we needed.

Additionally, their support has been great. We were actively using Intercom while the migration was going on, so we had to be very careful of what we did and when we did it.

This also meant them providing support over the weekends and always being fast to respond and solve any issues that happened along the way.

Now we've managed to get 70.000 tickets migrated along with companies, users, and everything else we had so it's all there in our new platform. Review collected by and hosted on G2.com.

We had 2 minor issues during the process of using their tool.

First: When preparing for the migration, you have to run a demo migration. This was not properly warned and started when we didn't expect it to. And due to us actively using the platform we were migrating to, it resulted in automations running in the platform and customers getting confused by emails about very old tickets they had. So a bit of warning before the demo migration starting would be nice.

Second: It ended up creating duplicate companies, although it shouldn't have. But after we had identified these, the team helped us by fixing this problem, so really it was only a minor hiccup that was resolved nicely in the end. Review collected by and hosted on G2.com.