Help Desk Migration Services Reviews & Product Details

We recently used the service from "https://help-desk-migration.com" (Automated Help Desk Data Migration Solutions), and we can only say positive things about it.

Our hosting company had to migrate thousands of support tickets and contacts from Freshdesk to Intercom. We also needed to transfer nearly 1,000 help articles (FAQs).

The entire process was completed smoothly within just a few hours, without any errors. All customer tickets and FAQs were successfully migrated.

What truly stood out was the amazing team behind the service. Even on a Sunday, they responded quickly to a few issues we had with attachments that weren’t properly enabled in Intercom.

For us, this is a service that’s 100% recommended. Review collected by and hosted on G2.com.

There’s nothing we see that needs improvement. Perhaps the mapping of multiple fields from Freshdesk, but that’s it. Other than that, this is the solution if you’re thinking about migrating your helpdesk from one platform to another. Review collected by and hosted on G2.com.

Very impressive tool, great team for a more than reasonable price. Would happily work with them again.

We were able quickly migrate 10+ years of data from ServiceNow to FreshService - ~200k records. We did our migration well after our new ITSM instance was live. We were able to work with the Reolokia team to some customize the migration to essentially merge into what was now good data without loosing history - eg not create old bad cusomer records but retain that information in notes, not migrate bad ticket metadata like defunct categories etc.

Being able to run demos many times iteratively to show business partners exactly what to expect, vet the tool, and catch some gaps along the way was absolutely key. Review collected by and hosted on G2.com.

Communication across timezones was the only real challenge, which is negligable. In their effort to keep the tool simple, there is some lack of visibility and control over how hard it hits your services if they are in production. Again easily mitigated and makes sense given cost, just means you have to think about it. Review collected by and hosted on G2.com.

The team at Relokia were able to customize the out of the box support to enhance what fields of data I needed when migrating from Freshservice to Jira Service Management. We moved two different teams in two separate migrations and everything was very smooth, including our initial migration and our delta migration to capture any midstream changes during the go live.

Their support clarified any questions I had and everything was able to be monitored during the transfer.

The demo functionality was helpful to understand exactly how the final migration work would look. Review collected by and hosted on G2.com.

N/A - just a bit of a delay to communicate due to time zones, but not really a concern. Review collected by and hosted on G2.com.

They have demo migration that is paramount in giving you the impression how the whole data migration will look like. They have executed the main migration within a coupld of hours and it was done flawlessly. The web site UI is nothing short of incredibly. Attention to details is apparent both in the UI/UX and in the migration procedure and how the data is handled. Review collected by and hosted on G2.com.

I was a bit confused how to request support from them because they replied both in chat (instantly) and by email (quite promptly). Review collected by and hosted on G2.com.

I worked with HDM to migration from ServiceNow to Jira. Their website was very easy to use and the level of communication and professionalism from their people is top notch. Their listening and understanding of our requirements and outcomes, and understanding of the products involved was also very very good. We had several customizations that were a requirement, and they were able to handle this without any problems. Review collected by and hosted on G2.com.

Nothing to dislike. I didn't have any issues. Review collected by and hosted on G2.com.

The Held Desk Migration tool is an outstanding solution that lives up to its promises, all while being offered at a reasonable price. From the moment we initiated the migration process, we encountered no issues. Every record was transferred precisely as promised, reflecting the tool's reliability and efficiency. The seamless transfer of data was critical for maintaining our operations without interruption.

A significant highlight of our experience was the support team. They were always readily available to address any questions or concerns we had. Their reliable and prompt assistance was invaluable, providing us with the confidence and assurance that any potential issues would be swiftly resolved. This high level of customer service greatly enhanced our overall experience with the tool.

Setting up the migration and connecting the two systems was a remarkably straightforward process. The user-friendly interface and clear instructions made it easy to configure the necessary settings. Furthermore, the Held Desk Migration team offers additional customization options for those who have specific requirements. This flexibility ensures that the tool can be tailored to meet the unique needs of any organization.

The combination of an intuitive setup process, dependable data transfer, and exceptional customer support makes the Held Desk Migration tool an ideal solution for any organization looking to migrate their data without hassle. The availability of customization options further enhances its appeal, ensuring that it can adapt to various organizational needs. Overall, this tool provides a smooth and efficient migration experience, backed by a supportive and responsive team. Review collected by and hosted on G2.com.

There are limited time slots available for video calls if you need to clarify things instead of emailing.

Some aspects needed clarification multiple times, as the service terms changing when selecting customization options not available out of the box, which were not mentioned during the initial meeting. Review collected by and hosted on G2.com.

We were moving from Zendesk to Intercom and needed to ensure that we got +10 years of data over to Intercom. All of this, while ensuring that the data was structured correctly, was easy and simple to do with their tool.

We got a very nice demo before we committed and it gave us confidence that the tool would provide what we needed.

Additionally, their support has been great. We were actively using Intercom while the migration was going on, so we had to be very careful of what we did and when we did it.

This also meant them providing support over the weekends and always being fast to respond and solve any issues that happened along the way.

Now we've managed to get 70.000 tickets migrated along with companies, users, and everything else we had so it's all there in our new platform. Review collected by and hosted on G2.com.

We had 2 minor issues during the process of using their tool.

First: When preparing for the migration, you have to run a demo migration. This was not properly warned and started when we didn't expect it to. And due to us actively using the platform we were migrating to, it resulted in automations running in the platform and customers getting confused by emails about very old tickets they had. So a bit of warning before the demo migration starting would be nice.

Second: It ended up creating duplicate companies, although it shouldn't have. But after we had identified these, the team helped us by fixing this problem, so really it was only a minor hiccup that was resolved nicely in the end. Review collected by and hosted on G2.com.

Amazing technical Customer Support team who worked really hard to communicate with us and sanity check our data mappings and logic for the migration. If I wasn't sure on whether a field would migrate or not, they were really good about explaining to me what could and could not be done based on the configurations.

Additionally, our project changed hands a couple of times and the window to complete the migration was becoming more time-sensitive. When this became apparent, Ira jumped in to help us across the finish line on-time.

Big shout-out to Ira and Yaroslav for making it as easy as possible to complete this migration into a new system for our team through both email and video calls. They were so easy and enjoyable to work with. Ira made sure the data looked how we needed it to look and even ensured we were able to migrate over the records that were dropped in the first batch. Elvira was also extremely communicative and helpful via their chat when I was monitoring the migration progress in their platform.

Thank you for such a great experience! Review collected by and hosted on G2.com.

Everything went as smoothly as humanly possible once we were able to work in real time together. The team is in a different timezone than our team, but they were very generous with call availability on their calendar. They were also extremely responsive via email, so this wasn't such a blocker in the early stages of exchanging data mappings. We were still able to communicate asynchronously.

We had a unique situation where we needed to complete the migration urgently, and due to the time difference, we kicked off the customizations and testing the migration calls at 3 am local time. However, this was an enjoyable experience for me since the team was so easy to work with. Once the team became aware of the time-sensitivity, they helped prioritize us with real-time troubleshooting working sessions to get the migration across the finish line. Under different circumstances, we probably would have been able to schedule around the time difference earlier. I would still use Help Desk Migration Services again, even with the timezone difference, because the quality of their work is top tier.

Thank you for helping us! Review collected by and hosted on G2.com.

Extremely straightforward process that worked very smoothly. Just matched up a few fields and said what to do with the blanks and the migration started running extremely smoothly. A member of staff stayed in touch with me throughout the process to make sure that it went smoothly. Very impressed. Review collected by and hosted on G2.com.

There wasnt really anything to dislike except maybe that it didnt bring time over from Freshservice? Review collected by and hosted on G2.com.

Quick responses from reps to answer your questions and address your unique needs. Found the prep really thurough and the migration it self very seamless. Review collected by and hosted on G2.com.

Sometimes I wish I could've just hopped on a call with someone and gotten it over with. But maybe I could have and just didn't realize it. Review collected by and hosted on G2.com.