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HEINZELMANN Service.Desk Reviews & Product Details

HEINZELMANN Service.Desk Overview

What is HEINZELMANN Service.Desk?

Searching for a help desk, trouble ticketing solution, issue tracking software, service desk software, or customer service software solution that can be modularly expanded to a complete ITSM software? The HEINZELMANN Service.Desk is a platform-independent web application tailored for this purpose. Its modular structure ensures easy adaptability to the processes of organizations or public administrations. From IT support to facility management, this system encompasses it all and complies with both ITIL and ISIS12 standards. Key features include a user-friendly web-based self-service portal, efficient automated workflow management, a Scrum module, detailed reporting functions, and robust support for both IT and non-IT assets. The Service.Desk offers an email interface and can be set up either on-premise or as SaaS. If you need assistance, a dedicated support team based in Germany is ready to help. When integrated with the FCS solution, Asset.Desk, the combined benefits of IT Service Management and IT Asset Management come to the forefront. Rest assured, there are no overpriced customization costs.

HEINZELMANN Service.Desk Details
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Product Description

Searching for a help desk, trouble ticketing solution, issue tracking software, service desk software, or customer service software solution that can be modularly expanded to a complete ITSM software? The HEINZELMANN Service.Desk is a platform-independent web application tailored for this purpose. Its modular structure ensures easy adaptability to the processes of organizations or public administrations. From IT support to facility management, this system encompasses it all and complies with both ITIL and ISIS12 standards. Key features include a user-friendly web-based self-service portal, efficient automated workflow management, a Scrum module, detailed reporting functions, and robust support for both IT and non-IT assets. The Service.Desk offers an email interface and can be set up either on-premise or as SaaS. If you need assistance, a dedicated support team based in Germany is ready to help. When integrated with the FCS solution, Asset.Desk, the combined benefits of IT Service Management and IT Asset Management come to the forefront. Rest assured, there are no overpriced customization costs.


Seller Details
Year Founded
1999
HQ Location
Nürnberg, Bayern
LinkedIn® Page
www.linkedin.com
22 employees on LinkedIn®

Lusine A.
LA
Overview Provided by:
Marketingassistentin
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HEINZELMANN Service.Desk Media

HEINZELMANN Service.Desk Demo - FCS_HEINZELMANN Service.Desk_Workflow_Definition_2023
HEINZELMANN Service.Desk Demo - FCS_HEINZELMANN Service.Desk_Dashboard_2023_2
HEINZELMANN Service.Desk Demo - FCS_HEINZELMANN Service.Desk_Dashboard_2023
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