HEINZELMANN Service.Desk Discussions

Searching for a help desk, trouble ticketing solution, issue tracking software, service desk software, or customer service software solution that can be modularly expanded to a complete ITSM software? The HEINZELMANN Service.Desk is a platform-independent web application tailored for this purpose. Its modular structure ensures easy adaptability to the processes of organizations or public administrations. From IT support to facility management, this system encompasses it all and complies with both ITIL and ISIS12 standards. Key features include a user-friendly web-based self-service portal, efficient automated workflow management, a Scrum module, detailed reporting functions, and robust support for both IT and non-IT assets. The Service.Desk offers an email interface and can be set up either on-premise or as SaaS. If you need assistance, a dedicated support team based in Germany is ready to help. When integrated with the FCS solution, Asset.Desk, the combined benefits of IT Service Management and IT Asset Management come to the forefront. Rest assured, there are no overpriced customization costs. When users leave HEINZELMANN Service.Desk reviews, G2 also collects common questions about the day-to-day use of HEINZELMANN Service.Desk. These questions are then answered by our community of 850k professionals. Submit your question below and join in on the G2 Discussion.