Heimdal Reviews & Product Details

I really appreciate Heimdal's ease of deployment, the integrated pane of glass for managing everything, and the fairly responsive support team. The platform consistently adds features that are genuinely useful for our needs, especially as we have a mixed estate of Windows, Macs, and Linux. The long-term investment has paid dividends, and I value the ongoing improvements, particularly the commitment to cross-platform feature parity and compliance reporting. Review collected by and hosted on G2.com.

The main drawback for us has been the lack of feature parity across Windows, Mac, and Linux—especially application control for Mac OS, which is currently missing but is on the roadmap. Pulling relevant stats for board packs can be a bit intense, requiring some digging, but dashboard customization is coming soon. These are all being addressed, so my concerns are more about timing than any fundamental issues. Review collected by and hosted on G2.com.

I really appreciate Heimdal's fast and responsive support team, which is much quicker than most other vendors I've dealt with. The privilege elevation feature is a standout, making me feel much safer about admin access risks. Third-party patching is another big plus, and the pricing for these features is fair compared to competitors. Review collected by and hosted on G2.com.

The main drawback is the lack of high-level, easy-to-use reporting. It's difficult to quickly get clear dashboards or summaries to show progress, patching rates, or server reboots, which makes it hard to demonstrate value in board meetings. Because of this, I had to bring in another tool just for vulnerability scanning and reporting, which I'd rather not do. Review collected by and hosted on G2.com.

UI / UX

The interface is clean and generally easy to navigate. While most core features are accessible, some advanced options (like role management and account settings) could be more intuitive and consistently visible across user roles.

Integrations

Heimdal integrates well with standard security workflows. However, deeper integrations and clearer documentation around role-based access and feature availability would further improve usability.

Performance

Overall performance is stable with minimal latency. Security modules operate efficiently without noticeable impact on endpoint performance in day-to-day operations.

Pricing / ROI

The platform offers good value considering the range of security features provided. It aligns well with organizations looking for consolidated security capabilities under a single solution.

Support / Onboarding

Support has been responsive and helpful in resolving queries. Onboarding is straightforward, though additional guidance on advanced configurations and role-based features would enhance the experience.

AI / Intelligence

The platform provides useful threat detection and actionable insights. While effective, more transparency into detection logic and enhanced analytics visibility would add further value. Review collected by and hosted on G2.com.

Some advanced features, particularly around role management and account configurations, are not always clearly visible or intuitive based on user roles. Documentation could be more detailed for these areas. Additionally, greater transparency in certain security insights and detection logic would help improve analysis and troubleshooting. Minor improvements in UI consistency across modules would also enhance the overall user experience. Review collected by and hosted on G2.com.

I really like the ease of the dashboard for querying update status and compliance, as well as Heimdal's ability to manage patching for devices over the internet—not just those on the corporate network. The API access and ability to pull detailed build numbers for compliance reporting have been invaluable for our scripts and automation. Review collected by and hosted on G2.com.

I dislike the misleading information shown on the endpoint, specifically the 'up to date' tick that appears even when a device has only been on for a short time. This causes confusion among users and makes it harder to ensure genuine compliance, as they often believe updates are complete when they're not. Review collected by and hosted on G2.com.

The automation is the best aspect for me—Heimdal takes care of updates for third-party applications and device drivers without manual intervention. It has revealed applications installed that I wasn't even aware of, and has significantly reduced our threat score. The USB device control was a key reason for choosing Heimdal, and having the ability to push out updates and driver updates is a real bonus. Review collected by and hosted on G2.com.

If I’m being really picky, although the initial support response is quick and helpful, I feel the troubleshooting could be more thorough. For instance, when we’ve had remote control issues, the support team sometimes closes tickets too quickly or assumes the problem is on our side, instead of proactively investigating by pulling logs or clearly suggesting next steps. A bit more in-depth support would make the overall experience even better. Review collected by and hosted on G2.com.

I really appreciate the ease of use and the broad scope of applications Heimdal provides. The patch management has been a huge help, and the 24/7 SOC team has given me peace of mind, allowing me to sleep at night knowing our systems are monitored. The unified dashboard makes managing everything much easier, especially since I'm the only tech for our schools. Review collected by and hosted on G2.com.

Honestly, it's hard to think of a downside. If I had to pick something, it's that it's not free, but given the value, I can’t complain much. Overall, no major problems. Review collected by and hosted on G2.com.

I really like Heimdal's third party patch management—it's definitely the best part for me. It handles patch management exactly as we need, reliably updating third party apps and automating what used to be a headache. Review collected by and hosted on G2.com.

The only thing I dislike is that the menus could be a bit more user friendly. Sometimes when I know I need to look for something, I don't always know exactly where to find it, which can slow me down a bit. Review collected by and hosted on G2.com.

I like that Heimdal® 'does what it says on the box,' which means it reliably provides the security solutions we expect. I also appreciate that their technicians are available 24x7 for support or help and they really know what they are talking about. Review collected by and hosted on G2.com.

I struggle navigating around their admin portal as it is complex and can be illogical in its navigation. Deciding whether to go to Account settings/config or Endpoint settings is a problem; we often end up trying both to find the options we need. It's almost impossible to find the 'installer download' and 'activation key'; putting them in the 'guide' is not logical. And why do you need to log in to get the installer download? It should be available on a public page. Forcing a login makes it hard to direct clients to an installer, so we've made it available via our website support pages. Also, as far as I know, there are no links or admin connections between Heimdal and the RMM Management system Ninja RMM. It would be useful if there was a connection. Review collected by and hosted on G2.com.

A great defense platform with added perks as the remote desktop, helps us support our colleges across the organization (also for non it- difficulties).

User friendly and simple interface. Review collected by and hosted on G2.com.

It’s hard to find a dislike regarding Heimdal, but the desktop application can be a bother to open. Review collected by and hosted on G2.com.

Easy to connect with. Customer support very quick. Review collected by and hosted on G2.com.

There is nothing i can think of anything to add here. Review collected by and hosted on G2.com.