# Heimdal Reviews **Vendor:** Heimdal® **Category:** [Managed Detection and Response (MDR) Software](https://www.g2.com/categories/managed-detection-and-response-mdr) **Average Rating:** 4.3/5.0 **Total Reviews:** 63 ## About Heimdal Accommodate all your cybersecurity needs under one convenient roof with the Heimdal® Unified Cybersecurity Platform. Our cybersecurity solutions can be used as standalone products or integrated into one another as part of a cohesive and unified XDR platform. Whether you’re a reseller, distributor, MSSP, or an organization committed to bolstering your online security, we provide an array of cutting-edge products to make your mission smoother. Heimdal® is a fast-growing cybersecurity company focused on continuous technological innovation. Since its establishment in 2014 in Copenhagen, based on the winning idea of CTF World Champions, Heimdal has experienced spectacular growth by proactively building products that anticipate threatscape trends. The company offers a multi-layeredand unified security suite that combines threat prevention, patch and asset management, endpoint rights management, antivirus and mail security which together secure customers against cyberattacks and keep critical information and intellectual property safe. Heimdal has been recognized as a thought leader in the industry and has won multiple international awards both for its solutions and for its educational content creation. The Heimdal line of products currently consists of 10 products and 2 services. The former category encompasses DNS Security for Endpoints & Network, Patch & Asset Management, Privileged Access Management, Application Control, Next-Gen Endpoint Antivirus, Ransomware Encryption Protection, Email Security, Email Fraud Prevention, and Remote Desktop. The latter is represented by Endpoint Detection & Response, as well as eXtended Detection & Response, or EDR and XDR for short. Currently, Heimdal’s cybersecurity solutions are deployed in more than 45 countries and supported regionally from offices in 15+ countries, by 175+ highly qualified specialists. Heimdal is ISAE 3000 certified and secures more than 2 million endpoints for over 10,000 companies. The company supports its partners without concessions on the basis of predictability and scalability. The common goal is to create a sustainable ecosystem and a strategic partnership. ## Heimdal Pros & Cons **What users like:** - Users value the **reliable security solutions** of Heimdal, appreciating its user-friendly interface and 24/7 expert support. (2 reviews) - Users value the **reliability** of Heimdal, appreciating its consistent performance and 24/7 expert support. (2 reviews) - Users value the **reliable security solutions** that Heimdal provides, along with 24/7 expert support for all needs. (2 reviews) - Users value the **24/7 availability** of Heimdal's support team, ensuring reliable help whenever needed. (1 reviews) - Users appreciate Heimdal's **24/7 knowledgeable customer support** , ensuring reliable security solutions whenever needed. (1 reviews) - Cybersecurity (1 reviews) - Ease of Use (1 reviews) - Features (1 reviews) - Intuitive (1 reviews) - Intuitive Interface (1 reviews) **What users dislike:** - Users find the **complex interface** of Heimdal's admin portal challenging and illogical, complicating navigation and access. (2 reviews) - Users find Heimdal's interface **not user-friendly** , facing challenges navigating the complex admin portal and finding essential features. (2 reviews) - Users report a **poor interface design** in Heimdal, making navigation and obtaining essential downloads unnecessarily difficult. (2 reviews) - Users find the **admin portal navigation difficult** , leading to frustration in locating essential features and options. (2 reviews) - Users find the **user interface confusing** , complicating navigation and making essential features hard to access. (2 reviews) - Users find the **admin portal complex and illogical** , complicating navigation and access to essential resources. (1 reviews) - Users face significant **access issues** with Heimdal's admin portal, finding navigation confusing and installer downloads unnecessarily restricted. (1 reviews) - Users find the **admin portal overly complex** and struggle with navigation, complicating access to necessary features. (1 reviews) - App Issues (1 reviews) - Users face significant **authentication issues** with Heimdal, complicating access to essential resources like installer downloads. (1 reviews) ## Heimdal Reviews ### 1. Reliable, Evolving Security Platform with Excellent Support **Rating:** 4.5/5.0 stars **Reviewed by:** Mahdi H. | Head of IT, Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2026 **What do you like best about Heimdal?** I really appreciate Heimdal's ease of deployment, the integrated pane of glass for managing everything, and the fairly responsive support team. The platform consistently adds features that are genuinely useful for our needs, especially as we have a mixed estate of Windows, Macs, and Linux. The long-term investment has paid dividends, and I value the ongoing improvements, particularly the commitment to cross-platform feature parity and compliance reporting. **What do you dislike about Heimdal?** The main drawback for us has been the lack of feature parity across Windows, Mac, and Linux—especially application control for Mac OS, which is currently missing but is on the roadmap. Pulling relevant stats for board packs can be a bit intense, requiring some digging, but dashboard customization is coming soon. These are all being addressed, so my concerns are more about timing than any fundamental issues. **What problems is Heimdal solving and how is that benefiting you?** business wide security for governemtn & military work **Official Response from Livia Gyongyosi:** > Mahdi H. thanks for sharing your experience. We're happy to read how the responsiveness and effectiveness of Heimdal's tech support team keeps coming up into reviews. :) As you said, app control for MacOS is on the roadmap and we're constantly working to bring in line other missing capabilities too. Also, we'll soon reveal the Heimdal 5.4.0 Release Candidate Dashboard which will bring a strong set of practical improvements across the platform: • More flexible Windows Updates controls with per-category delays. • Stronger compliance settings for session locking and automated log retrieval. • Direct inbox deletion actions for Microsoft 365 Email Security. • Enhanced Priority Update Server performance for faster patching. • Expanded PSA integrations with M365 alert support and LAD ticketing. Might find that useful too, I hope. ### 2. Solid Security Platform with Excellent Support but Needs Better Reporting **Rating:** 4.0/5.0 stars **Reviewed by:** Paul B. | Head of IT, Mid-Market (51-1000 emp.) **Reviewed Date:** March 04, 2026 **What do you like best about Heimdal?** I really appreciate Heimdal's fast and responsive support team, which is much quicker than most other vendors I've dealt with. The privilege elevation feature is a standout, making me feel much safer about admin access risks. Third-party patching is another big plus, and the pricing for these features is fair compared to competitors. **What do you dislike about Heimdal?** The main drawback is the lack of high-level, easy-to-use reporting. It's difficult to quickly get clear dashboards or summaries to show progress, patching rates, or server reboots, which makes it hard to demonstrate value in board meetings. Because of this, I had to bring in another tool just for vulnerability scanning and reporting, which I'd rather not do. **What problems is Heimdal solving and how is that benefiting you?** We have one platform for patching (Windows and Third party), remote desktop support and privileged access management \ evalation, instead of having multiple systems from multiple suppliers. ### 3. Heimdal’s All-in-One Email & Endpoint Security with an Easy Dashboard **Rating:** 4.5/5.0 stars **Reviewed by:** Hossaena W. | Director of IT, Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2026 **What do you like best about Heimdal?** I like that Heimdal integrates the most commonly used apps, which helps organizations stay secure. The dashboard is easy to learn and understand, and support is always available when needed. The program performs its main function of isolating bad emails and links 100% of the time. We chose Heimdal over other products because it provides both email and endpoint security in one bundle. The pricing is very attractive because of the bundle, and I only have to deal with one vendor when issues arise. **What do you dislike about Heimdal?** Nothing at the moment. As an organization, we’ve used most of its features, and we’re happy with it overall. **What problems is Heimdal solving and how is that benefiting you?** As a healthcare center, we receive a lot of phishing and ransomware-targeted emails. Heimdal isolates these emails and either deletes them or, if the content is questionable, quarantines them. The AI portion of the program also helps identify threats in advance and updates accordingly. **Official Response from Livia Gyongyosi:** > Hello, Thanks for sharing your experience with Heimdal's unified cybersecurity dashboard. We're happy that our third-party patch management and email security solutions work well for you. Also, our support team will be glad to know their work is appreciated. :) ### 4. Comprehensive and Easy-to-Use Security Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Heimdal?** I really like how easy Heimdal is to use and navigate. The layout is straightforward, and having so many tools included in a single platform is probably the biggest advantage for me. Automatic software updates, unattended remote support, and even OS updates are handled well. It makes managing our large estate much easier and more efficient. **What do you dislike about Heimdal?** One downside is that it's difficult to update applications that don't add an entry to the Windows App List, like some portable apps. For example, the application NASM doesn't add a registry entry during installation, so Heimdal can't detect it. It would be great if there was more support for these kinds of portable applications, or custom detection methods. **What problems is Heimdal solving and how is that benefiting you?** Patching of devices and cyber-essentials compliance - Heimdal covers this perfectly and is zero-touch for the most part. Unattended remote support - this works very well in Heimdal and does not require any additional installation. **Official Response from Livia Gyongyosi:** > Hello, Thanks for sharing your experience with Heimdal. We're glad that you're happy about how our patching solution works. I'll talk to our people at Support about how we could improve updating applications that don't add an entry to the Windows App List. ### 5. Reliable, Lightweight Security and Patch Management Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2026 **What do you like best about Heimdal?** I really like how lightweight Heimdal is on the client side—it has minimal impact on device performance but still gives us all the functionality we need from an IT management perspective. The automated patching, especially for Windows zero-days and third party apps, has been a real game changer. I appreciate that once it's set up, it just works in the background and lets us focus on other priorities. The reporting and visibility into vulnerabilities, plus the ability to scale with more modules, is also a big plus. **What do you dislike about Heimdal?** The setup process was a bit complicated, and navigating some areas of the platform can be unintuitive at first. It took me a while to get familiar with where everything is and how to make certain changes. Once you get used to it, it's fine, but the initial learning curve could definitely be improved to make it more user-friendly. **What problems is Heimdal solving and how is that benefiting you?** Heimdal helps us manage the threat landscape in real time. We can rely on Heimdal to bring machines into line with our policies and security baselines as soon as they become available. As a result, we stay compliant, and our security team spends very little effort on user-driven remediation. **Official Response from Livia Gyongyosi:** > Hello, Happy to hear Heimdal's patch management solution helps keep your devices safe and compliant. We constantly aim to improve user experience, so your feedback and suggestions on that matter is very valuable to us. Thanks for letting us know. ### 6. Unified Security Platform Delivering Visibility and Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2026 **What do you like best about Heimdal?** UI / UX The interface is clean and generally easy to navigate. While most core features are accessible, some advanced options (like role management and account settings) could be more intuitive and consistently visible across user roles. Integrations Heimdal integrates well with standard security workflows. However, deeper integrations and clearer documentation around role-based access and feature availability would further improve usability. Performance Overall performance is stable with minimal latency. Security modules operate efficiently without noticeable impact on endpoint performance in day-to-day operations. Pricing / ROI The platform offers good value considering the range of security features provided. It aligns well with organizations looking for consolidated security capabilities under a single solution. Support / Onboarding Support has been responsive and helpful in resolving queries. Onboarding is straightforward, though additional guidance on advanced configurations and role-based features would enhance the experience. AI / Intelligence The platform provides useful threat detection and actionable insights. While effective, more transparency into detection logic and enhanced analytics visibility would add further value. **What do you dislike about Heimdal?** Some advanced features, particularly around role management and account configurations, are not always clearly visible or intuitive based on user roles. Documentation could be more detailed for these areas. Additionally, greater transparency in certain security insights and detection logic would help improve analysis and troubleshooting. Minor improvements in UI consistency across modules would also enhance the overall user experience. **What problems is Heimdal solving and how is that benefiting you?** Heimdal helps consolidate multiple security functions—such as threat prevention, patch management, and endpoint protection—into a single platform, reducing the need for multiple tools. This improves visibility across the environment and simplifies daily security operations. As a result, we are able to respond to threats faster, reduce operational overhead, and maintain better control over endpoint security with minimal performance impact. **Official Response from Livia Gyongyosi:** > Hello, Thanks for sharing your experience with Heimdal's Unified Security Platform. We're happy to learn our tech support is helpful and responsive and that our threat prevention, patch management, and endpoint protection solutions enabled you to respond to threats faster, save time, and have a clearer overview of your endpoints. We'll keep working to improve our products and your feedback about a more detailed documentation and more transparency into detection logic will help us do a better and more accurate job. I don't know if you follow our webinar series the Heimdal Labs, but each month we hold one and you might find useful insights about how things work under the hood of each of the Heimdal's XDR's platform modules. This month at Heimdal Labs one of our threat hunters in the SOC (MXDR) team will be there for demos and answering questions. Info here - https://heimdalsecurity.com/webinars?partner=G2rev ### 7. Solid Patch Management with Room for Improvement on Endpoint Clarity **Rating:** 4.0/5.0 stars **Reviewed by:** Paul O. | IT Senior Technical Analyst, Construction, Enterprise (> 1000 emp.) **Reviewed Date:** March 04, 2026 **What do you like best about Heimdal?** I really like the ease of the dashboard for querying update status and compliance, as well as Heimdal's ability to manage patching for devices over the internet—not just those on the corporate network. The API access and ability to pull detailed build numbers for compliance reporting have been invaluable for our scripts and automation. **What do you dislike about Heimdal?** I dislike the misleading information shown on the endpoint, specifically the 'up to date' tick that appears even when a device has only been on for a short time. This causes confusion among users and makes it harder to ensure genuine compliance, as they often believe updates are complete when they're not. **What problems is Heimdal solving and how is that benefiting you?** Patch compliance, ensuring we are able to maintain our Cyber essentials Plus certification. ### 8. Automated Updates and Threat Reduction Make Heimdal a Strong Choice **Rating:** 4.0/5.0 stars **Reviewed by:** Richard F. | I.T Infrastructure and Development Manager, Enterprise (> 1000 emp.) **Reviewed Date:** March 04, 2026 **What do you like best about Heimdal?** The automation is the best aspect for me—Heimdal takes care of updates for third-party applications and device drivers without manual intervention. It has revealed applications installed that I wasn't even aware of, and has significantly reduced our threat score. The USB device control was a key reason for choosing Heimdal, and having the ability to push out updates and driver updates is a real bonus. **What do you dislike about Heimdal?** If I’m being really picky, although the initial support response is quick and helpful, I feel the troubleshooting could be more thorough. For instance, when we’ve had remote control issues, the support team sometimes closes tickets too quickly or assumes the problem is on our side, instead of proactively investigating by pulling logs or clearly suggesting next steps. A bit more in-depth support would make the overall experience even better. **What problems is Heimdal solving and how is that benefiting you?** The word "Automation" comes up a lot in this review because it’s the key to helping a small I.T. team keep 8,000 devices updated and reduce the associated tasks we would normally have to handle. **Official Response from Livia Gyongyosi:** > Hello, Thank you for the feedback. We're glad that our patch and asset management solution helped find and remove shadow IT as well as the risks associated with it. The feedback on support response experience is equally valuable, as it will help us to better understand your needs and expectations. ### 9. Amazing, Knowledgeable Support and Strong Security Performance **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2026 **What do you like best about Heimdal?** The support is amazing—very quick to respond to questions and to get issues resolved. The team is also incredibly knowledgeable, which makes the whole experience even better. **What do you dislike about Heimdal?** I see Heimdal primarily as a security product, and it performs well in that role. Its RMM offering is improving, but there’s still a sizable gap between Heimdal and, for example, Ninja, which is fine given where Heimdal is positioned. That said, better integrations with more mature RMM platforms would be much appreciated. **What problems is Heimdal solving and how is that benefiting you?** The single pane of glass has been the biggest benefit for us. Having one dashboard to use for all security-related work reduces the time it takes us to act on tickets and address security issues. ### 10. Comprehensive, User-Friendly Security Platform for Busy IT Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** April 02, 2026 **What do you like best about Heimdal?** I really appreciate the ease of use and the broad scope of applications Heimdal provides. The patch management has been a huge help, and the 24/7 SOC team has given me peace of mind, allowing me to sleep at night knowing our systems are monitored. The unified dashboard makes managing everything much easier, especially since I'm the only tech for our schools. **What do you dislike about Heimdal?** Honestly, it's hard to think of a downside. If I had to pick something, it's that it's not free, but given the value, I can’t complain much. Overall, no major problems. **What problems is Heimdal solving and how is that benefiting you?** Heimdal addresses critical IT gaps by automating patch management and unifying security visibility, effectively solving resource constraints while maintaining granular control over the environment. Heimdal has provided a reliable and powerful product that easily integrates into our current security stack. **Official Response from Livia Gyongyosi:** > Hello, We're happy to hear our cybersecurity software and SOC team was so helpful for you. Thanks for sharing your experience in detail - it helps us focus more on the things that really matter to our users. If you're curious to know more about how those tools work, you might find interesting our next free webinar about how our SOC team. One of our MXDR security engineers will explain how they do the monitoring, analysis, containment, remediating, etc. I'll leave the link to it. ### 11. Solid Patch Management with a Clear Dashboard, but Scheduling Can Be Tricky **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Heimdal?** I really like the front-end experience, particularly the dashboard home page. It provides clear visibility of third‑party patch management and update status, with intuitive click‑through navigation. The information is presented clearly on the landing page, making it easy to understand current status at a glance and enabling straightforward, effective monitoring. **What do you dislike about Heimdal?** It can get a bit complicated when trying to look at the scheduling on the dates, especially when trying to schedule it around other schedules like Microsoft Patch Tuesdays. Lining up the weeks and making sure patch deployment fits our testing and deployment process is not as intuitive as I'd like. **What problems is Heimdal solving and how is that benefiting you?** Heimdal helps us manage our patch management for both third-party applications and Microsoft updates by keeping everything in one place. **Official Response from Livia Gyongyosi:** > Hello, Happy to hear you find our dashboard intuitive. Thank you for your feedback, we heard you and we'll continue to work towards improving our patch management's scheduling features. Until then, did you get the chance to see this demo on 3rd party patch management sequencing order? Might come in handy at some point, although it doesn't solve the problem you wrote us about. ### 12. Excellent for Patch Management, Some Room for UI Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Kyle W. | Network Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 04, 2026 **What do you like best about Heimdal?** I really like Heimdal's third party patch management—it's definitely the best part for me. It handles patch management exactly as we need, reliably updating third party apps and automating what used to be a headache. **What do you dislike about Heimdal?** The only thing I dislike is that the menus could be a bit more user friendly. Sometimes when I know I need to look for something, I don't always know exactly where to find it, which can slow me down a bit. **What problems is Heimdal solving and how is that benefiting you?** Managing Patches **Official Response from Livia Gyongyosi:** > Hello Kyle, thanks for sharing your experience with Heimdal's patch management solution. Automation should help people get rid of patching-associated headaches, we're happy to here it does that for you. :) We're constantly working to improve our dashboard and sharing your experience will help us do a better job. ### 13. Fast support, good value for money and easy to use dashboard **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Hardware | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2026 **What do you like best about Heimdal?** I find the support very good and quick! The dashboard is easy to use and adding new customers is straightforward. **What do you dislike about Heimdal?** Having to sign in a lot this needs looking into and I have raised it. Im only a small company and it’s a bit annoying. **What problems is Heimdal solving and how is that benefiting you?** Patch management and security are much easier having previously been a Syncro customer. It’s cheaper for me as well and now I’m no longer using ESET so everthing is in one place. ### 14. Reliable Security with Stellar Support, Navigational Hurdles **Rating:** 5.0/5.0 stars **Reviewed by:** Andy R. **Reviewed Date:** December 18, 2025 **What do you like best about Heimdal?** I like that Heimdal® 'does what it says on the box,' which means it reliably provides the security solutions we expect. I also appreciate that their technicians are available 24x7 for support or help and they really know what they are talking about. **What do you dislike about Heimdal?** I struggle navigating around their admin portal as it is complex and can be illogical in its navigation. Deciding whether to go to Account settings/config or Endpoint settings is a problem; we often end up trying both to find the options we need. It's almost impossible to find the 'installer download' and 'activation key'; putting them in the 'guide' is not logical. And why do you need to log in to get the installer download? It should be available on a public page. Forcing a login makes it hard to direct clients to an installer, so we've made it available via our website support pages. Also, as far as I know, there are no links or admin connections between Heimdal and the RMM Management system Ninja RMM. It would be useful if there was a connection. **What problems is Heimdal solving and how is that benefiting you?** Heimdal® protects us from malware, virus attacks, DNS interceptions, and encryption hijacks. ### 15. Quick, Efficient Support and Great Value **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2026 **What do you like best about Heimdal?** I really like their very quick and efficient response to my support ticket, and they have a decent price. **What do you dislike about Heimdal?** I miss a better way to get an overview of my devices in the portal **What problems is Heimdal solving and how is that benefiting you?** It is providing DNS security which make a safer environment. The patch management tool is updating third party programs but it could use more integraitons with more third party programs so it can update more programs. **Official Response from Livia Gyongyosi:** > Hello, Thank you for your feedback, we're glad to know you find our support team helpful. Have you already tried to contact b2bsupport@heimdalsecurity.com? Depending on your specifics, they might be able to advise you on how to get a better overview on devices. ### 16. Effortless Patch Management, Reliable Security **Rating:** 4.0/5.0 stars **Reviewed by:** Toby W. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Heimdal?** I really appreciate Heimdal® for its patch management ease, which makes my job simpler. I'm also able to ensure all devices are free of typical vulnerabilities. Plus, the initial setup was very easy, which was a relief. **What do you dislike about Heimdal?** I find DarkGuard DNS sometimes stalls and is unreliable at times. **What problems is Heimdal solving and how is that benefiting you?** Heimdal® ensures my devices are compliant and secure, and its Patch Management feature makes it easy to keep all devices free from typical vulnerabilities. **Official Response from Livia Gyongyosi:** > Hello, Thanks for sharing your experience with us. We're happy to know that our patch management tool does help you close vulnerabilities fast and meet compliance goals. By the way, did you know this shortcut to getting an overview of 3rd party patching? https://www.reddit.com/r/HeimdalSecurity/comments/1oq1jut/how_to_get_an_overview_of_3rd_party_patching/?utm_source=share&utm_medium=web3x&utm_name=web3xcss&utm_term=1&utm_content=share_button Feedback on how the DarkGuard DNS works for you is very valuable, I'll let our support team (support@heimdalsecurity.com) know about it. ### 17. Quick Support with Some Glitches **Rating:** 4.0/5.0 stars **Reviewed by:** Rune G. | Enterprise (> 1000 emp.) **Reviewed Date:** May 01, 2026 **What do you like best about Heimdal?** I find the support from Heimdal® very quick, which is important to me. Getting answers quickly allows me to resolve problems efficiently. **What do you dislike about Heimdal?** I got a case where it was a false negative that's can be a waste of time. **What problems is Heimdal solving and how is that benefiting you?** Heimdal® helps prevent viruses and malware in emails. I like that their support is very quick, enabling me to resolve problems faster. ### 18. Fast, Reliable Support every time! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Heimdal?** Almost No interference with end user. fast support. **What do you dislike about Heimdal?** I am dot a big fan of the canarie files (I also am a fan og the protection!) **What problems is Heimdal solving and how is that benefiting you?** PRoblem this time was wetransfer files getting caught in spamfilter, heimdal support sorted it out. ### 19. XDR and NGAV Make Security Management Easy **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Heimdal?** I love their XDR and NGAV product line. makes it easy for us to manage the security part of our work. **What do you dislike about Heimdal?** Somehow, their agent seems to not show on their platform and we have no idea as to why. **What problems is Heimdal solving and how is that benefiting you?** Security and compliance for our managed devices. ### 20. User-Friendly Defense Platform with Excellent Remote Support **Rating:** 5.0/5.0 stars **Reviewed by:** Peter C. | Technical support consultant (heavy truck segment), Mid-Market (51-1000 emp.) **Reviewed Date:** January 02, 2026 **What do you like best about Heimdal?** A great defense platform with added perks as the remote desktop, helps us support our colleges across the organization (also for non it- difficulties). User friendly and simple interface. **What do you dislike about Heimdal?** It’s hard to find a dislike regarding Heimdal, but the desktop application can be a bother to open. **What problems is Heimdal solving and how is that benefiting you?** Antivirus, patch management and remote desktop for internal support. ### 21. Easy to Connect With **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2026 **What do you like best about Heimdal?** Easy to connect with. Customer support very quick. **What do you dislike about Heimdal?** There is nothing i can think of anything to add here. **What problems is Heimdal solving and how is that benefiting you?** Heimdal is solving our cybersecurity issues and is benefitting us by not having any issues **Official Response from Livia Gyongyosi:** > Hey, Thanks for sharing that, lovely to hear that you're happy with our cybersecurity tools. ### 22. Good protection thanks to important updates – solid addition against hackers **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Heimdal?** Updates of system-relevant programs and a good addition to protection against hackers. **What do you dislike about Heimdal?** The price is quite high and activations cannot be postponed when changing systems. **What problems is Heimdal solving and how is that benefiting you?** Change licenses. ### 23. Integrated Security Suite for Antimalware, DNS Filtering, and Updates **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2026 **What do you like best about Heimdal?** Integrated solution covering antimalware, dns filter, updates and all **What do you dislike about Heimdal?** All eggs in one basket... This makes us vulnerable **What problems is Heimdal solving and how is that benefiting you?** Easy solution... we like that **Official Response from Livia Gyongyosi:** > Hello, Thanks for sharing your feedback with us, we're happy to know you like Heimdal's antimalware, DNS filter, and updates management solutions. The fact that all these security modules belong to the same platform actually enhances protection. You get complete visibility, the tools are able to communicate and coordinate faster than if they belonged to separate vendors and thus they detect and respond to threats faster. ### 24. Excellent, Timely Support When You Need It **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** March 02, 2026 **What do you like best about Heimdal?** We’ve always received excellent and timely support when needed. **What do you dislike about Heimdal?** The interface can be a little confusing at first. **What problems is Heimdal solving and how is that benefiting you?** At the moment we’re hoping it can allow us to provide remote support to mobile devices. ### 25. Reliable, simple and flexible. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2022 **What do you like best about Heimdal?** It just works. We use Patch Management, E-mail Security and Remote Desktop modules from the Heimdal portfolio. All these products run through a single agent and consistently perform well. We push Microsoft patches every month to clients and servers without issue (and more reliably than something like WSUS) , Remote Desktop is simple to use as an admin, just right-click the agent search for the user you want to connect to and go, and E-mail Security Spam filtering catches the majority of the bad things. Heimdal also creates a decent asset register for each device you install the agent on. Support is also responsive and helpful, normally coming back with an answer in only 30 minutes! **What do you dislike about Heimdal?** First time setup can be a little challenging. Patch management group policies took a little bit of getting used to the way Heimdal uses its terminology but once you crack it, it just ticks along. Spam filtering could be a little more flexible, the previous product we used was able to manage allow/deny lists per user. Heimdal takes a more global approach so you tend to be allowing an email for the entire domain. A little more control of client machines would be helpful. Some alternative products allow you to force a reboot for instance. **Recommendations to others considering Heimdal:** Use support and sales to help with setup. They're Great! **What problems is Heimdal solving and how is that benefiting you?** Managing patches during Covid proved challenging. Heimdal gave us a centralised cloud platform to see, report and push both 3rd party and Windows patches to our end clients. Our patching consistency and cadence has improved significantly since using Heimdal to manage. Switched on the recently released Remote Desktop module so we can easily connect to end-user devices. We had been managing via Teams but the Remote Desktop module is far more flexible. ### 26. Versatile security platform with top-tier support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2022 **What do you like best about Heimdal?** The Heimdal platform contains many different component. We are only subscribed to the two that currently fit our business needs: Patch & Asset Management, and Remote Desktop. The former is a superb tool for automated patching of operating systems and 3rd party software, plus contains a tool to deploy custom scripts and applications - very versitile. The Remote Desktop solution works well, with the added plus of straightforward setup; as our end user devices already had the Heimdal agent installed it was straightforward to push the new tool to devices. Finally, and most importantly, the support team are exceptional. There have been a few queries from ourselves, and each one was met with professionalism wiith a concerted effort to find a resolution. The work completed by the support team in some cases exceeded expectations, with complete scripted solutions designed and implemented to improve our IT estate. **What do you dislike about Heimdal?** Our initial setup & deployment was discovered not to utilise best practise after over one year of being customers. This caused some issues in terms of upgrading the agents installed on our devices, and while the support team were once again fantastic in getting the issue resolved, the inital communication regarding deployment could be improved. **What problems is Heimdal solving and how is that benefiting you?** As part of our Cyber Security Essentials accreditation we required a solution to conform with operating system and 3rd party software patching within a 14-day window of release (for critical updates). This is a near-impossible task to complete manually by a small IT team. The Heimdal platform solved that issue. ### 27. Good antivirus with easy to use interface and some robust features **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Design | Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2022 **What do you like best about Heimdal?** The nice thing about Heimdal is the fact that it enables auto updating of some very basic and favorite apps. This is a really nice feature as a lot of users often fail to update the software that this updates. The interface is clean, and easy to use as well. **What do you dislike about Heimdal?** Overall, there is not a lot that I dislike. There appears to be a few bugs in the fact that it will not remember you ran a scan. The software fixes itself upon reboot, but for the end user, it seems like you are "unprotected" when you just completed a scan. **What problems is Heimdal solving and how is that benefiting you?** Heimdal security is being used as a secondary antivirus solution on top of Windows Defender. it has managed to keep the systems free of virus and malware. Overall, it has been successful. ### 28. Ease of use, best of breed security product **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2023 **What do you like best about Heimdal?** Simple and straightforward user interface - Entry level security personnel can find their way around the solution Robust security - Most stable platform which gives the warm and fuzzy feeling Bargain for money - Affordable solution when comparing what you pay and the value you get **What do you dislike about Heimdal?** The solution is so secured when I forget the master password I struggle to break into my own system. I had a few struggles with support when I started using the product but all were resloved as I got better aquainted with the solution **What problems is Heimdal solving and how is that benefiting you?** Protection of my critical servers while simplifying the management of my remote users, this boosts my productivity. ### 29. Best Software **Rating:** 5.0/5.0 stars **Reviewed by:** Skye B. | Mentor, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2022 **What do you like best about Heimdal?** I have used Heimdal for the last two years and couldn't be happier. It has stopped things dead in their tracks. Easy to use! **What do you dislike about Heimdal?** I don't think I have not liked anything Heimdal has offered. **What problems is Heimdal solving and how is that benefiting you?** It keeps my systems safe and has stopped malicious things from entering my systems. ### 30. Great product for Patch Management, PAM and more. **Rating:** 4.5/5.0 stars **Reviewed by:** Christian S. | System Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2022 **What do you like best about Heimdal?** Heimdal offers many different modules in their product, but you can mix and match them as you like so you don't have to pay for something you're not going to use. It is also very easy to manage and implement most things in Heimdal. **What do you dislike about Heimdal?** I think some modules use a bit more complexity. It's nice that it's simple to use, but sometimes I'd like a few more possibilities in what I can set up. **What problems is Heimdal solving and how is that benefiting you?** We mainly use Heimdal for their Privileged Access Management (PAM) and Patch Management tool. But we started adding more of their modules afterwards such as DNS filtering and remote desktop. They are all simple and easy to set up, which saves us a lot of time. **Official Response from Alina Georgiana Petcu:** > Hi Christian! We really appreciate you taking the time to leave us a review. Your feedback is very important to us. Thank you for sharing your thoughts with us and the G2 community. ### 31. Easy to use, Easy to install great reporting module, perfect support channel. **Rating:** 4.5/5.0 stars **Reviewed by:** Maarten v. | ICT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2022 **What do you like best about Heimdal?** Easy to use, Easy to install great reporting module, perfect support channel. **What do you dislike about Heimdal?** You have to buy several different modules. I would like to see one product with everything included. **What problems is Heimdal solving and how is that benefiting you?** It is our protection against the violence of hackers ### 32. Fantastic and very cost effective IT security package **Rating:** 5.0/5.0 stars **Reviewed by:** Kent K. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2022 **What do you like best about Heimdal?** I like that many application is bundled in one application, making it easy to administrate and very effective. Effective means saving time and money. **What do you dislike about Heimdal?** Policy setup could be better. Make a baseline policy and create different policies only based on changes compared to the baseline policy. If we want to make a basic change, we have to modify all policies and not just the baseline. **Recommendations to others considering Heimdal:** Try it out, it's working very well. **What problems is Heimdal solving and how is that benefiting you?** We are getting a good antivirus, Ransomware protection, and updated most of our small utilities (not having to create packets manually). Darklayer is protecting users when they browse. We also had a wish to remove access to USB. This could easily be accomplished with Heimdal. ### 33. A vital layer of additional security **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Heimdal?** Heimdal is light weight. Very little impact on system resources. The other thing though is it's "quiet" ... it works in the background helping to sheild from threats without interfering with your work with dialog boxes. The other things that's particularly nice is that it keeps other applications up to date with the latest patches and builds, thus removing what otherwise could be entry points for system exploits. **What do you dislike about Heimdal?** Frankly, not much. I do wish the software had a built in update button but other than that, the updates are OK to install manually and their primarly interface updates I believe anyway since their system is constantly being updated throughout the day if I'm not mistaken. **Recommendations to others considering Heimdal:** I would recommend considering it as an additional layer of security. Their support is top notch! **What problems is Heimdal solving and how is that benefiting you?** I think for me the primary benefit has been peace of mind. Let's face it, in today's threat landscape, it's vital to have a multi layered defence against threats - especially against zero day threats. Heimdal provides that additional layer. It's caught and blocked things that I didn't even realize would've been a problem (such as legitimate websites that may have been hijacked, or injected with malware code in their ads). **Official Response from Alina Georgiana Petcu:** > Hi there! Thank you so much for this 5-star review. We are very happy to hear that our products are vital to your company's cybersecurity. We really appreciate you being a customer and helping to share the word about us among the G2 community. Your feedback is what helps our solutions grow continuously. Have a lovely day! ### 34. Alot of great features and great customer support **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2022 **What do you like best about Heimdal?** The support definitely. We use support a lot to help optimize our environment and make desired changes. **What do you dislike about Heimdal?** The one size fits all UI. There are some things that we would like to change. Unfortunately, it's not something Heimdal can do. **What problems is Heimdal solving and how is that benefiting you?** Both our spam email problems and also antivirus scanning on our devices. ### 35. Frontrow security like a swiss knife **Rating:** 5.0/5.0 stars **Reviewed by:** Stephan V. | Head of Group IT, Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2022 **What do you like best about Heimdal?** Solid security foundation product with a wide selection of features without being a drag to your system. We use almost every feature and we evaluate them before buying them. **What do you dislike about Heimdal?** Getting more and more advanced and not easy to remember where the features are put in the dashboard. And it requires more and more training and dedicated people in IT to handle. **What problems is Heimdal solving and how is that benefiting you?** We get a lot of alerts that helps us initiate further actions and keeps our focus on the problems until they are solved. Keeps our business safer than before without the need of multiple vendor systems ### 36. Very good software! **Rating:** 0.0/5.0 stars **Reviewed by:** Razvan P. | Customer Support Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2022 **What do you like best about Heimdal?** It will keep you protected from cyber-attacks, easy to use and install. Great live support with quick response to the issue and fix. I will recommend it to my friends also. **What do you dislike about Heimdal?** Well, I like the product, so there is nothing that I don't like about it. Also, they update the app every month, so you don't have time to get bored. :) **What problems is Heimdal solving and how is that benefiting you?** I keep my devices safe and secure to navigate through the internet more confidently. Heimdal Agent detects if any malicious activity runs in the background. ### 37. Lightweight and very effective **Rating:** 5.0/5.0 stars **Reviewed by:** Jimi W. | CTO/CIO, Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2022 **What do you like best about Heimdal?** I like the online management, the complete package of all security applications needed, all-in-one place. Easy to search and filter logs and get information about clients wellfare. **What do you dislike about Heimdal?** From my perspective, I have no issues with the product at the moment. The web portal gives you an instant overlook of the crucial information needed to have a high-security baseline. **Recommendations to others considering Heimdal:** Do a quick test with a small testgroup. Takes a minimum of effort to deploy to a group of users. **What problems is Heimdal solving and how is that benefiting you?** We handle the antivirus, local admin and DNS filtering with this product suite. And our users don't even miss the admin rights we removed from their accounts. They can easily install applications with the temporary privileges and Heimdal monitors the security of the client during the increased rights. ### 38. Solid Product with a great team. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) **Reviewed Date:** June 01, 2022 **What do you like best about Heimdal?** A solid dependable solution which works well. The best test is that I don't need to think about it on a daily basis, Heimdal simply does it's thing whilst I get on with tackling other problems. **What do you dislike about Heimdal?** I am nitpicking, but the dashboard needs to be updated and allow for more customisation, and a better process for adding exceptions would be helpful. Overall it would be nice if the interface was a little more intuative. **Recommendations to others considering Heimdal:** The team are very helpful so don't hesitate in talking to them. **What problems is Heimdal solving and how is that benefiting you?** Heimdal oversees the security posture of our endpoints and tells me when things are not compliant or at risk, 9 times out of 10 it Heimdal remediates that risk and simply informs me. ### 39. Good Security **Rating:** 4.0/5.0 stars **Reviewed by:** Andre B. | IT Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** June 08, 2022 **What do you like best about Heimdal?** Heimdal is a good clean interface with little load on your pc. I have found that there have been no infections and anything questionable this suite has caught. **What do you dislike about Heimdal?** Pricing. I wish it was more affordable. Need more coupon codes. **What problems is Heimdal solving and how is that benefiting you?** With all the work I do in IT, Music and other areas I am able to trust that this software will always protect my system without the unneccessary load. ### 40. Heimdal Review **Rating:** 4.0/5.0 stars **Reviewed by:** David H. | IT Director, Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2022 **What do you like best about Heimdal?** The product is technically very good and well priced compared to its competitors. **What do you dislike about Heimdal?** You get a feeling from the sales and support staff that whilst they understand their product they do not come from a background where it would be implemented so do understand implementation in a production environment. **What problems is Heimdal solving and how is that benefiting you?** We required a solution to reliably patch Microsoft OS and applications, 3rd party applications such as Java and perform hardware BIOS and firmware updates which Heimdal provides. ### 41. Great 3-party patchmanagement **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2022 **What do you like best about Heimdal?** We have used Heimdal security for many years now. We have tried most of their offerings. Now we use patch management of 3-party applications and email protection and Network threat prevention. The products are great and simple to use. Especially the 3-party application patch management has saved us hours of work. **What do you dislike about Heimdal?** The portal can be a bit messy to look at, and it has changed a couple of times over the years. The report on ROI does not make sense. Difficult to estimate the cost of traffic blocked. **What problems is Heimdal solving and how is that benefiting you?** That we can use our time on something else than patching 3-party applications. ### 42. Pleasent and fast anwsers in the support **Rating:** 3.5/5.0 stars **Reviewed by:** Lars P. | Kontor medhjælper, Mid-Market (51-1000 emp.) **Reviewed Date:** June 10, 2022 **What do you like best about Heimdal?** Their patchmannagement and their remote the remote desktop **What do you dislike about Heimdal?** Their error report system and the fact that you cant even force reboot a computer or force check if its on **Recommendations to others considering Heimdal:** Have it shown from a worknig location. **What problems is Heimdal solving and how is that benefiting you?** Its keeping alot of apps and programs up to date, and handlenig my windows update. Time saver. +dns protection **Official Response from Alina Georgiana Petcu:** > Hi Lars! Thank you for taking the time to leave us a review. Our team values your feedback and will take it into account for future product development sprints. Please let us know if there is anything else we can help you with :) ### 43. Good Cloud solution for patching **Rating:** 3.5/5.0 stars **Reviewed by:** Heidi B. | IT Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2022 **What do you like best about Heimdal?** The easy setup of a patch. That I do not have to have my own server environment that has to be maintained. That I do not have to create patches for the most commonly used programs. **What do you dislike about Heimdal?** That users cannot repair and uninstall from the client. That you cannot easily create uninstall packages for your patches/software. That you cannot automatically uninstall a patch if the computer/user falls out of scope. **What problems is Heimdal solving and how is that benefiting you?** Almost all our software is patched and distributed by Heimdal Patch & Asset Management. **Official Response from Alina Georgiana Petcu:** > Hi Heidi! Thank you for taking the time to leave us a review and for sharing your thoughts with us and the entire G2 community. Your feedback is an important part in our product development cycle, so please don't hesitate to reach out to your customer satisfaction manager about any new features that you feel might enrich the solutions that you are using. ### 44. Next Gen AV + EDR = Piece of Mind **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2022 **What do you like best about Heimdal?** Everything is displayed in the Dashboard, from Threats to Critical patches and the bonus of having ransomware protection is great for piece of mind. **What do you dislike about Heimdal?** Dark Layer Guard is great for protecting our environment but does cause no internet issues from time to time. **What problems is Heimdal solving and how is that benefiting you?** Heimdal is always improving and has a feature update system which allows us to submit requests if there's anything we think would improve the experience. Along side this the patch and asset module just makes keeping our environment up to date a doddle. ### 45. Great all in one product. **Rating:** 5.0/5.0 stars **Reviewed by:** Michael W. | CIO, Enterprise (> 1000 emp.) **Reviewed Date:** June 01, 2022 **What do you like best about Heimdal?** Quality in relation to price is 10 / 10, all in one product and good central admin and dashboard **What do you dislike about Heimdal?** admin privilege just missing the last one. does not take into account services. **What problems is Heimdal solving and how is that benefiting you?** most value is 3. part update and again all in one security endpoint product **Official Response from Alina Georgiana Petcu:** > Hi Michael! Thank you for leaving us a positive review. Your feedback is very valuable to us and helps us continuously improve our products. We appreciate you taking the time to share your thoughts with the G2 community. ### 46. Great Service / Trusted **Rating:** 5.0/5.0 stars **Reviewed by:** Jeremiah E. | RST, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Heimdal?** Always updated. I use this Service to protect my families computers. **What do you dislike about Heimdal?** It doesn't include their malware defense services. I would like it if a lifetime subscription was offered for the malware defense service. **Recommendations to others considering Heimdal:** Reliable service. **What problems is Heimdal solving and how is that benefiting you?** Peace of mind. And no problems with viruses. **Official Response from Alina Georgiana Petcu:** > Hi Jeremiah! We are very grateful for your 5-star review and we appreciate you taking the time to leave it. Thanks for sharing your rating with us and the entire G2 community. Your feedback is what helps our company evolve as a cybersecurity provider. Have a lovely day! ### 47. Good product that free up time maintaining 3rd party software. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Civil Engineering | Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2022 **What do you like best about Heimdal?** Automatic update of various 3rd party software (adobe, docker, notepad++) to close security vulnerabilities in the software. The program is also very easy to use and customer support is both quick responding and very professional. **What do you dislike about Heimdal?** We had one issue with a 3rd party software that kept failing during update. But customer support was able to quickly respond to the issue and help troubleshoot the problem. **What problems is Heimdal solving and how is that benefiting you?** That we save a lot of time maintaining our 3rd party software products. We also reduce our risk by allowing Heimdal Patch & Asset management keep our endpoints up to date with the recent security updates. ### 48. Reliable and Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** June 01, 2022 **What do you like best about Heimdal?** Security functions, Heimdal is easy to use. Distributing software is great. **What do you dislike about Heimdal?** dislike is a strong word, could be a better filter in infinity management, but we are still satisfied. **What problems is Heimdal solving and how is that benefiting you?** securing our endpoints , servers and email traffic. Distribution of software to endpoints. Both financial and efficiency benefits to have only one system for all these functions. **Official Response from Alina Georgiana Petcu:** > Hi there! Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated. Your feedback is what helps us continuously grow our solutions and evolve as a cybersecurity provider, so we couldn't be more grateful that you shared your opinion with us and the G2 community. ### 49. Truly Total Protection **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2022 **What do you like best about Heimdal?** Having the full suite of security layers within a single package but the OS and 3rd Party Patching is second to none! **What do you dislike about Heimdal?** The Navigation of the Heimdal MSP Portal is very disjointed **Recommendations to others considering Heimdal:** It will be the best decision you have made! **What problems is Heimdal solving and how is that benefiting you?** Heimdal provides a granular security solution that complements other security vendors' products without conflict. The Ransomware add-on and the unique DNS filtering element add to the wholistic security solution ### 50. Works for me **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2022 **What do you like best about Heimdal?** Keeps the user informed with regular reports, and works away on its own **What do you dislike about Heimdal?** There is nothing that I dislike, it just works. **Recommendations to others considering Heimdal:** Go for it. **What problems is Heimdal solving and how is that benefiting you?** For someone who is aware of the security dangers posed by the internet, but who has not the expertise to handle the problem, Heimdal adds another level of reassurance. ## Heimdal Discussions - [I dont have such thing](https://www.g2.com/discussions/i-dont-have-such-thing) - 1 upvote - [View Heimdal pricing details and edition comparison](https://www.g2.com/products/heimdal/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-19+06%3A14%3A36+-0500&secure%5Bsession_id%5D=c9b84fd9-57d8-42d1-834f-86f3f3dc75b6&secure%5Btoken%5D=5811648f7e37af6754ce581e4660309f2db1e59a6c9fe4f7d0d9901e88c8d2fb&format=llm_user) ## Heimdal Integrations - [Autotask](https://www.g2.com/products/autotask/reviews) - [Cisco Meraki](https://www.g2.com/products/cisco-meraki/reviews) - [ConnectWise RMM](https://www.g2.com/products/connectwise-rmm/reviews) - [HaloPSA](https://www.g2.com/products/halopsa/reviews) - [JumpCloud](https://www.g2.com/products/jumpcloud/reviews) - [Microsoft Intune Enterprise Application Management](https://www.g2.com/products/microsoft-intune-enterprise-application-management/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [UncommonX](https://www.g2.com/products/uncommonx/reviews) ## Heimdal Features **Security - Unified Threat Management** - Antivirus - Whitelists - Antispam Filtering - Content Filtering - Web Filtering - Firewall **Scope** - Endpoint Inclusiveness - Multi-OS Support **Administration** - Policy, User, and Role Management - Approval Workflows - Automated Provisioning - Bulk Changes - Centralized Management - Self-Service Access Requests **Administration** - Compliance - Web Control - Application Control - Asset Management - Device Control **Analysis** - Incident Reporting - Network Visibility - Metadata Enrichment - Metadata Management **Detection & Response** - Response Automation - Threat Hunting - Rule-Based Detection - Real-Time Detection **Asset Management** - Asset Discovery - Shadow IT Detection - Change Management **Monitoring** - Investigate - Monitoring - Misconfigurations - Integrate - Visability **Platform Features** - 24/7 support - Proactive report alerts - Application control - Proactive threat hunting - Rapid response time - Customizeable reports - Managed Services **Agentic AI - Email Anti-spam Features** - Autonomous Task Execution - Proactive Assistance **Agentic AI - Mobile Application Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Services - Endpoint Detection & Response (EDR) ** - Managed Services **Cloud Visibility** - Data Discovery - Cloud Registry - Cloud Gap Analytics **Encryption** - Email Encryption - Messaging Encryption - File Transfer Encryption - Data Encryption - Full-Disk Encryption **System Control** - Device Control - Web Control - Application Control - Asset Management - System Isolation **Administration** - Reports & Analytics - Dashboard **Security** - Reporting and Alerts - Endpoint Protection - Remote Wiping **Functionality** - Multi-Factor Authentication - Single Sign-On - BYOD support - Centralized management - Role-based security - Live notifications - Live session recording & playback - Temporary, time-limited privilege **Functionality** - System Isolation - Firewall - Endpoint Intelligence - Malware Detection **Response** - Incident Alerts - Response Orchestration - Response Automation **Management** - Extensibility - Workflow Automation - Unified Visibility **Monitoring** - Gap Analysis - Vulnerability Intelligence - Compliance Monitoring - Continuous Monitoring **Remediation** - Remediation - Audit **Automation Capabilities** - Automated remediation - Automated investigation - AI Agents **Security** - Data Security - Data loss Prevention - Security Auditing **Compliance** - Authentication - Policy Enforcement - Access Management **Vulnerability Prevention** - Endpoint Intelligence - Firewall - Malware Detection **Management** - Device Enrollment - Device Configuration - Device Compliance - Usage Information - Data Separation **Monitoring** - Audit Logging - Activity Logging - Anomaly Detection **Analysis** - Automated Remediation - Incident Reports - Behavioral Analysis **Detection** - Multi-Network Monitoring - Asset Discovery - Anomaly Detection **Analytics** - Threat Intelligence - Artificial Intelligence & Machine Learning - Data Collection **Risk Management** - Risk-Prioritization - Reconnaissance - At-Risk Analysis - Threat Intelligence **Identity** - SSO - Governance - User Analytics **Management** - File Management - Anomaly Detection **Security Management** - Incident Reports - Security Validation - Compliance **Reporting** - Audit log - Reporting **Generative AI** - AI Text Summarization **Agentic AI - Extended Detection and Response (XDR) Platforms** - Autonomous Task Execution - Proactive Assistance - Decision Making **Agentic AI - Unified Endpoint Management (UEM)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Services - Network Detection and Response (NDR)** - Managed Services **Services - Extended Detection and Response (XDR)** - Managed Services **Administration** - Usage Information - Integrations - Diagnostics - Session Recording - Session Transfer - Unattended Access - File Sharing **Platform** - Cross-Platform Access - Mobile Device Access - Applications Management - Remote Device Control **Security** - Remote Wipe - Device Management - Device Enrollment ## Top Heimdal Alternatives - [CrowdStrike Falcon Endpoint Protection Platform](https://www.g2.com/products/crowdstrike-falcon-endpoint-protection-platform/reviews) - 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