Heartland Retail Pros and Cons

Customer Service. I mainly talk to Sarah and she does a great job and is very timely in her responses. Would like to see SB implement true chat at least during the day and 24 hour response when staff is not available. We have had very little down time. Review collected by and hosted on G2.com.

In the marketing material SB states that if the data is in the data base you can report on the data. This is not really true. I have found at least two cases where this isn't correct. Also, the system does not allow you to go back and correct a mistake after any type of transaction is completed. The reason give is for audit purposes. In my prior life I was a partner in a major accounting firm and as long as the software provides an audit trail this is not an issue. Wish they would add this function would save users a lot of time. Review collected by and hosted on G2.com.

Program works well for our usage. Easy to navigate, quick access to help via chat and accessible across different platforms Review collected by and hosted on G2.com.

Program does occasionally error when making changes or voiding a transaction. Does not link with standard printer for receipts. You have to close out the transaction, search for it then download and print. Review collected by and hosted on G2.com.

I am most impressed with the ease of the reports. It really makes for a great analytical merchant! Review collected by and hosted on G2.com.

There only a few small things that I wish were different with multi-store use. The team seems to listen with the suggestions you give them so I have a feeling these will be worked out. Review collected by and hosted on G2.com.

We use Springboard as our POS system and it makes it easy to see the sales for each of our specific stores and pull data for each. The dashboard gives a quick and useful snapshot of the daily sales, margin, and ATV. It is also good for inventory tracking and makes transfers between our stores easy to track and monitor. The ability to save filtered reports for future use comes in handy often. Review collected by and hosted on G2.com.

Cost could be an issue for smaller companies and the integration of different settings could potentially run the monthly cost up. Review collected by and hosted on G2.com.

That I can have multiple vendors for one sku. In the book world ordering one title from various sources is very common and this allows me to do just that. Review collected by and hosted on G2.com.

When SB runs updates during working hours which slow down the system - a lot. Review collected by and hosted on G2.com.

Dashboard, reporting, open API as well as the capability of discussing future developments within the platform Review collected by and hosted on G2.com.

Lack of apps like shopify that are already integrated Review collected by and hosted on G2.com.

Vigorous detailing highlights, cooperation and backing from the organization. Extremely simple to learn and redo. It empowers enough abilities to enable retailers to keep up a decent association with their clients. We incorporated our eCommerce stage with Springboard, which was a substantial tech lift, however it's presently finished and functioning admirably. Review collected by and hosted on G2.com.

Not having our Barcode constantly visable or visable through fare and it doesn't give you a chance to include costs past a second decimal. Review collected by and hosted on G2.com.

I like that entering orders is pretty seamless. I also like that in order to finish a sale the customer’s information must be saved. In past companies I’ve worked for this was an option you could bypass. With having it be mandatory it forces us to record our clientele more consistently. Review collected by and hosted on G2.com.

I wish that I could write a better description fir the labels but the format size won’t allow for it. I also do not like that it doesn’t cancel unused tickets, you have to manually does this later. Review collected by and hosted on G2.com.

One of the greatest things about Springboard is that everything is very easy to find and nothing is over complicated when trying to complete an action. Review collected by and hosted on G2.com.

We push items from Springboard into Bigcommerce to be sold on our website. Sometimes thing don't push correctly or at all. Review collected by and hosted on G2.com.

Spring board has a clean format that is easy to use and pleasing to look at. I used spring board at my retail job. Spring board tracks numbers year to year and displays this information in an easy to read way. Review collected by and hosted on G2.com.

There was not much I did not like about Spring board. For all the purposes I used Spring Board it worked quickly and effeciently. I really do not have any reasons to complain. Review collected by and hosted on G2.com.