Heartland Retail Pros and Cons

Springboard functions well for companies managing multiple locations. The interface is fairly straightforward and easy to learn. I love the variety of reporting options there are easily available. Review collected by and hosted on G2.com.

The integration with BigCommerce leaves a lot to be desired. There are a lot of fields that are not supported between the big commerce and springboard integration. This makes it difficult to keep the same inventory easily in our locations and webstore. I am working with a lot of third party applications to make simple tasks work for us. other than one person on tech support (Joe) it seems that nobody else is familiar with this integration. I've spent hours talking with one person about the same issue that was fixed in under 15 minutes by a Joe. Review collected by and hosted on G2.com.

Clean, crisp cloud-based UI is user-friendly. Reporting takes a couple hours to understand, but once you get it, you're able to quickly produce almost any report you need. Works with Shopify and BigCommerce. Customer service is pretty good with 1 or 2 exceptions. Review collected by and hosted on G2.com.

Does not play nice with BigCommerce as price information does not sync down. Shopify requires a $199/month app to run properly. Not friendly towards large catalogs with different size variants (eg apparel) as it does not really have a true parent-child set up. The search functionality is buggy in the truest sense of the word, and makes basic tasks almost impossible. We've also had extensive issues with Canadian taxes from our online store. Returning items purchased online is a sewn together mess of work arounds that is very error-prone, as we have to manually enter tax amounts. There's also no built in time clock for employees to sign in. Review collected by and hosted on G2.com.

It's pretty intuitive, things are where you'd think they'd be, you can use names vs numbers to look for items, and it's it's easy to navigate. I like that you're not overwhelmed with seeing a lot of options at once. When you're selling, you're only seeing your options to sell. When you're searching inventory, you're only seeing those options. I love the daily dashboard, letting me know where I'm at each day, tracking my store's sales by the hour, comparisons to last year, comparisons to our goal, and all of the goal break-downs so I can see exactly what both I and my team need to beat. Review collected by and hosted on G2.com.

It's best features are almost some of what it's lacking for me. I want a more prominent option to track and download client information. I know part of that is my employer's choices, but I think it's also a priority in positioning the button. It's priority is selling first rather than selling & clienteling. I'd love a page that displayed all stores daily sales figures at once... rather than having to click on each store to know where each store is at...more of an at a glance, where is the company at each day compared to last year. Is my store doing what others are doing, or is mine an anomaly. I love the data driven approach, more of that.

I'm still getting used to the format, but I'd love to be able to easily see multiple pages at once...

And I find a scanning delay to be a bit problematic, double scanning happening for one. And also searching to be delayed. We did not experience this kind of delay before with Runit. I'm not sure if it's now because we're using a different type of server? Review collected by and hosted on G2.com.

I think the POS system is great. Very modern and simple. I've never worked with a POS system that allows you to add details and notes on customers, specific tickets, ad pay-ins/outs. You can also add quite a bit of customization to ticket fill-out requirements, which is very helpful for the people doing the reporting on the back-end. Review collected by and hosted on G2.com.

I think the reporting can be much better and more flexible. You should be able to customize the reports much more. We currently have many issues with our sales order reporting. It is timely as there is no report that matches sales orders to their payment methods automatically so we manually have to do work around. The pre-paying of sales orders also interferes with simple reporting. Also, the reporting gets difficult when we experience sales tickets with different sources and locations. Additionally, Springboard can be quite laggy, especially when completing inventory counts. We have experienced problems of SB not updating as fast as we are counting. It would be nice to have the software work faster in this sense. Review collected by and hosted on G2.com.

The interface is extremely user friendly and easy to use. From ringing a sale, to reporting on inventory, the system is very straight forward and requires little to no training to know how to use. Review collected by and hosted on G2.com.

There are occasionally limitations for larger retailers when it comes to customizing options. Review collected by and hosted on G2.com.

Reporting and Data are easy to extract from this system as well as importing items is straight forward. Cloud based is the way to go nowadays. Can log in anywhere and complete tasks. Review collected by and hosted on G2.com.

I Wish it integrated with shopify better and we didn't have to use a 3rd party service, Accumula, for this. Also slightly pricey. Review collected by and hosted on G2.com.

Reports! We are making quicker decisions on product that we ever have before thanks to the robust reporting features. I love that you can basically go from a sales report to the exact transaction in a few clicks. We have 7 stores all on Springboard and finding out what sells best, or worst is so simple. Just this past 2 weeks we've eliminated so many slow-moving items. Springboard has upped our game immeasurably. Review collected by and hosted on G2.com.

The only issue I have is that I can't upload a file to change Item #s. I love that you can change item #s, but you can't do it in bulk. Review collected by and hosted on G2.com.

We have been using Springboard Retail for over four years. The system is very intuitive and handles fashion very well. We have had virtually no issues with downtime and support in general has been great. Reporting capabilities and the dashboard are also excellent. Love the flexibility of the cloud since we can access the system from anywhere. Review collected by and hosted on G2.com.

The integration with Shopify could be improved. We had some challenges with the Clover integration for payment processing but those seem to have been resolved. Alot of the issues were on the Clover side. No other issue with the system. Review collected by and hosted on G2.com.

Springboard's announcing capacity is dynamic - it functions as quick as my mind works. With Springboard I can cut the information any way I need in only seconds. I likewise have been reliably awed by the help group - whenever I have an inquiry, the group is accessible to address my inquiries - and dependably with an inviting and accommodating frame of mind, it just feels truly soothing to realize I have a help group who appears to think about our business as much as I do. In the event that they don't have the appropriate response I am searching for, they rush to give a recommendation to a workaround and add our need to a rundown of undertakings they have going ahead. I have seen pretty much each and every one of my recommendations transform into a component on Springboard. Springboard essentially centers around completing one thing unfathomably well - Retail giving snappy access to key client data that empowers deals staff to offer outstanding and customized client administration, and offers the most broad detailing framework I've found in the different items I've utilized or looked into. Review collected by and hosted on G2.com.

None comes to mind since utilizing this fantastic software, if there happens to be any the support team is amazing! Review collected by and hosted on G2.com.

Customer service is very good except for the chat function. When you say chat the customer service rep should be available not 30 min. If they want 30 min response time call it something else not chat Review collected by and hosted on G2.com.

I wish they would allow closed transactions to be re-opened and adjusted. They give the reason that it is for audit reasons. This is really not a valid reason because all they would have to include is an audit trail

within the software. I have worked with other POS systems that had both of these functionality and it work fine. They also need to create a user group that will provide input on how they can improve their solution. Review collected by and hosted on G2.com.