Heartland Retail Pros and Cons

I like the Springboard Dashboard best. It is a great way to easily get an overview of how the selected time period is going. Getting a snapshot on one page that is easy to use on your phone when you are away from your computer is great. Review collected by and hosted on G2.com.

I wish springboard would make an app for your phones. It would be nice to be able to have a smartphone screen compatible way to view reports.

I also dislike that there are certain setting that have to be changed for all stores. For example, in or special event stores such as fairs and other temporary stores, we do not want to require an employee enter their number every time. In order to turn this off for our temporary store, we have to turn this feature off for all of our stores. Review collected by and hosted on G2.com.

Springboard is user-friendly and the real-time inventory is very helpful. Review collected by and hosted on G2.com.

There are many limitations and some glitches on the sales order/invoice side of business. The data migration was a nightmare, and it took 2 months for our inventory to be auto-gridded. We are still cleaning up the database. This could have been done much better. We also had problems with our quickbooks and big commerce integrations, and did not have good support for these. We had to resolve and troubleshoot the problems ourselves. We often reported issues that the SR support team had never heard of before with Big Commerce, especially. We have not been able to launch our Big Commerce website yet because of significant problems with the integration. Also, we had pretty major problems with the credit card processing changover to Payjunction. Again, the support team was uninformed of certain limitations until after we launched, and we had to deal with them for weeks until they were resolved. Review collected by and hosted on G2.com.

I would say that I like how easy it is to navigate the website first and foremost. It makes transactions and location items a lot more efficient. Everything is laid out in a very user friendly way and I appreciate that. Review collected by and hosted on G2.com.

I cannot really say much that I dislike about the program. Sometimes it will freeze however when I am typing in the employee name to check in and I think that just has to do with me typing too quickly. Review collected by and hosted on G2.com.

The team and system reliability is great. The inventory reporting that we gained from over our previous system makes identifying best sellers and needs a lot easier. Their ability to function as a traditional retail business improved 10 fold. The system is easy to use and understand. Great product over all. Review collected by and hosted on G2.com.

lacking in some basic accounting reporting like drawer count, dollars driven from promotions, and how split transactions are handled. Some of the things we have requested for our use case seem standard for franchises. The team can be slow to respond at times, however they are generally helpful when they do respond. We some request that are still lingering that I would like to see cleared up so we can move forward. Review collected by and hosted on G2.com.

Springboard makes inventory tracking, and reports a breeze. The dashboard is a great tool that allows us to see everything in one convenient place. Review collected by and hosted on G2.com.

Springboards user interface can be difficult to navigate on touch screen devices. Many of the buttons are too small, and require several attempts to touch. Can be quite glitchy from time to time. Takes too long to complete tickets sometimes, and even longer to print receipt. Review collected by and hosted on G2.com.

- Web-based, can access anywhere.

- Very easy customization, can adjust settings to fit whatever we need (the fact that an item can have numerous amounts of custom fields is amazing).

- Having the ability for different people/users to have different abilities using the "Roles" option.

- Reporting tool is great, after you have experience using it.

- Promotions/Sales are easy to set up.

- Doing a store-wide inventory is very easy, and can be done a a big team with multiple computers/tablets.

- Open, and encouraged communication with you all. Review collected by and hosted on G2.com.

- THIS IS THE WORST: When receiving a Purchasing Order using a Purchasing Receipt, if I make a change to an item it AUTOMATICALLY moves to the first page and every item is shifted down by one (this is because you have it set up to automatically be sorted by "Updated"). Please make it so that the default is to NOT have it sorted by anything, then if a change is made no items would move at all. If I want it sorted by "Updated" or anything else, I can pick it, but defaulting to this is very frustrating. THIS LEADS TO THE NEXT ISSUE WHICH IS SLIGHTLY RELATED.

- Difficult to apply discounts to items in the Purchasing Receipt (If I receive 500 different items, and 50 of them were at a $30 discount my life is ruined as I try to only apply that discount to those 50 items).

- Can't separate the same item on a sales ticket (if 5 of one item are purchased, but 2 are free and 3 are not, it causes issues).

- EXT cost won't round to fractions of a cent (if a case of 24 cans costs $23.95, then it's $0.9979etc cents a can, but I have to put them as $1.00 a can which makes the case cost $24.00 not $23.95).

- If I want to add a new custom field to an item, I CAN'T make it show up in any order that I choose. It MUST go at the end. The problem with that, if I want that new field to show up third and not last, I have to change every custom field to the new name, then transfer all of the field information over to the new field (hard to explain to you right now in this text form, but it's frustrating).

- Can't reverse transfers and adjustments easily if a mistake is made by someone.

- The new "View more results per page" needs work. If I set it to 50 per page, go to Pg 2 and delete some my page will be blank, and I have to refresh the entire page, so I usually don't even change it past 10. Review collected by and hosted on G2.com.

The best part of Springboard is the ability for you to save reports. On top of that, our company has multiple stores and locations, so pulling up reports from different parts of the company is super easy. When it comes to orders as well, I like that you have the option to request transfers. It makes the process very seamless with interaction between stores. Review collected by and hosted on G2.com.

The system as a whole isn't super user friendly. I know when we first got Springboard, many people had trouble navigating it. Even after training, most of us still had a bit of a hard time being able to understand how it works exactly. Review collected by and hosted on G2.com.

The ability to import items is by far the best feature. I just finished importing the full catalogs for two separate companies one had 2k SKUs, the other was shoes and imported 33k items, with images. We don't carry all 33k, but this is great for special orders and makes it easy to order new items. Review collected by and hosted on G2.com.

The only thing I can say I don't like about Springboard Retail is that it doesn't have Units Of Measure (UOM). If you're a retailer you probably get packs, but there isn't a way to order a bowl of items and have it enter as 100 pieces. I would love to be able to place an order for 1 bowl with my distributor and receive 1 bowl, but have it populate with, say, 100 pieces. Purchasing UOM is 1 bowl, sales UOM is 1 piece. I love this functionality in my warehouse software. Hopefully, we will see this in the future. Review collected by and hosted on G2.com.

Springboard Retail is one of the most robust POS systems on the market. After working with the company for over two years, we've seen the systems grow exponentially. They have an active customer support team that consistently announces new updates and helps with existing issues. Review collected by and hosted on G2.com.

There a few small operational issues I wish we, as consumers, had more control over. For one, I wish we had the ability to edit some of the fields that show in the Sales Orders screen, like only displaying certain "stores" in the drop down menu. Review collected by and hosted on G2.com.

Fast results from reporting, easy to export to excel and manipulate how I want. Review collected by and hosted on G2.com.

Very hard to adjust metrics in the way I'd like to view things. Not easy to see on hand units at the same time as sales units, for example. Also, hard to distinguish markdowns or discounts. Review collected by and hosted on G2.com.