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75 HCL Technologies Reviews
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We use Clara while setuping the CHAT interview and meeting with other team members, it saves our time by scheduling meeting just we have to add Clara in cc on our mail.It is a intelligent virtual assistant from HCl software, it can comprehend user imput and respond according to the comprehensive best of the specific knowledge. We as a user can communicate or use the other HCL software in our own natural langauge through clara. Review collected by and hosted on G2.com.
We have experience certain problems like HCL clara is not always accurate as some of the complex queries are outside it knowledge base this needs to be upgraded. In comparison to Google Dialogflow, Clara has limited customization. Review collected by and hosted on G2.com.
We have automated certain repetitive tasks like queries from the customers and replying over the mails
It is very customizable as it meet my needs , like I am able to choose the language and dialect that it uses.
Also the feature i loved the most is that it easily schedules my meeting just by adding it in my mail id. Review collected by and hosted on G2.com.
Initial use and set was quite challenging for us , as we were not so familiar with the chatbots.
Rest everything seems fine till now. Review collected by and hosted on G2.com.
Instant Access to Information
Consistent and Accurate Responses
Reduced Waiting Times
Multilingual Support
It's important to consider both the benefits and limitations of chatbots like HCL Clara when implementing them as part of a customer support strategy. Balancing automation with human support where necessary can help provide a well-rounded and satisfactory experience for customers. Review collected by and hosted on G2.com.
Loss of Human Interaction
Understanding Nuances
Dependence on Knowledge Base
Lack of Empathy
Data Privacy Concerns
Learning Curve
Incorporating chatbots like HCL Clara requires a balanced approach, combining automation with human support to ensure a comprehensive and satisfactory customer experience. Review collected by and hosted on G2.com.
What I like in DRYiCE AEX is its user-friendly and easy to implement user interface, its features are awesome; dryice aex is one of the best tools for the automation process, Also its secure, so one can use it for his/her business without hesitation, If any problem accures customer support is ready to help Review collected by and hosted on G2.com.
its price, that's it. Many of its alternatives provide same features with less payment, so they should look into it Review collected by and hosted on G2.com.
DRYiCE MyXalytics is a reporting and dashboarding tool that simplifies operations by gathering data from various enterprise tools, generating intuitive reports, and displaying results in customizable, role-based dashboards. Review collected by and hosted on G2.com.
There is nothing I dislike about DRYiCE MyXalytics Review collected by and hosted on G2.com.
Understand the prompt very easily and provide the consice and related answer in a great way, easy to communicate, human friendly.. Love to work with this bot clara. Happy to use Review collected by and hosted on G2.com.
Little slow, there should be more improvement can be done like, other prompts can be added to better understanding the problem and resolution, so far good to work Review collected by and hosted on G2.com.
Flowchart templates are literally wasy to use for campaings . No issue in launching also.
It helps you to achieve Quantitative data and insights from customer sessions which are essential for achieving this goal. Review collected by and hosted on G2.com.
It's slow on big database.
Lacking in reporting system and integrations. So we used a different approach for reporting. Review collected by and hosted on G2.com.
