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HCL Technologies Reviews

Haseeb K.
HK
Business Analyst
Mid-Market(51-1000 emp.)
Product Reviewed: HCL Technologies
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Validated Reviewer
Review source: G2 invite
Incentivized Review
Products used within HCL Technologies: HCL IT Enablement & Service Desk
What do you like best about HCL Technologies?

HCL is one shop solution for outsourcing the resources and managing them effectively Review collected by and hosted on G2.com.

What do you dislike about HCL Technologies?

Although the HCL help to streamline outsourcing but sometimes lacks training to their team member which could hinder the services Review collected by and hosted on G2.com.

What problems is HCL Technologies solving and how is that benefiting you?

Helping to manage the resources for IT Helpdesk services Review collected by and hosted on G2.com.

HCL Technologies Suite Overview

HCL Technologies Details
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Seller Details
Year Founded
1999
HQ Location
Noida, Uttar Pradesh
Twitter
@hcltech
445,038 Twitter followers
LinkedIn® Page
www.linkedin.com
244,701 employees on LinkedIn®
Ownership
NSE - National Stock Exchange of India
Total Revenue (USD mm)
$706,760
Description

HCLSoftware, a division of HCLTech, develops, markets, sells, and supports software for AI and Automation, Data, Analytics and Insights, Digital Transformation, and Enterprise Security. HCLSoftware is the cloud-native solution factory for enterprise software and powers millions of apps at more than 20,000 organizations, including more than half of the Fortune 1000 and Global 2000 companies. HCLSoftware's mission is to drive ultimate customer success through relentless product innovation.

Recent HCL Technologies Reviews

Haseeb K.
HK
Haseeb K.Mid-Market (51-1000 emp.)
3.5 out of 5
"Outsourcing of IT Helpdesk service"
HCL is one shop solution for outsourcing the resources and managing them effectively
Mahammad A.
MA
Mahammad A.Enterprise (> 1000 emp.)
4.0 out of 5
"Overall good onboarding process"
I really appreciate the smoother onboarding and other compensations they offered as part of bringing my dependent to abroad was quite smooth and fa...
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0 people requested security information

HCL Technologies Media

74 out of 75 Total Reviews for HCL Technologies

4.2 out of 5
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HCL Technologies Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for HCL TechnologiesQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Ajay G.
AG
Advisory to Digital Transformation
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about DRYiCE AEX?

The biggest win with DRYiCE AEX is its utilization of artificial intelligence across facets of employee experience. Using NLP and ML, it lets employees easily get the support they need, fast, in an intuitive, humanlike way.

I would say the upside to that is - it allows for productivity and job satisfaction boost by providing a smooth, engaging work experience. Review collected by and hosted on G2.com.

What do you dislike about DRYiCE AEX?

While DRYiCE AEX offers many benefits, there are a few downsides to consider:

1 - Complexity: Users who are new to automation and AI driven solution, DRYiCE AEX can have a steep learning curve.

2 - Integration Challenges: DRyiCE AEX integration with existing IT systems, tools and processes within an organization can be tricky.

3 - Understanding Complex Queries: However, the AI assistant sometimes has trouble with very specific, or complex questions.

Downsides of Using DRYiCE AEX:

1 - Initial Setup and training

2 - Ongoing Maintenance

3 - Overall Cost Review collected by and hosted on G2.com.

What problems is DRYiCE AEX solving and how is that benefiting you?

As an independent consultant, DRYiCE AEX I have used it when employed in my past career and have witnessed in the current role that using this platform has solved several problems and provide significant benefits:

Problems Solved

1. High Wait Times.

2. Low First-Call Resolution.

3. Multiple Systems for Routine Tasks.

4. Poor User Experience.

5. Language Inconsistencies.

6. Lack of 24/7 Support.

My client has experienced many benefits. The collective response I am putting here as:

1. Increased Productivity.

2. Improved Client Satisfaction.

3. Cost Savings.

4. Scalability.

5. 24/7 Availability.

6. Customization. Review collected by and hosted on G2.com.

Krishna Teja B.
KB
Assistant Manager
Enterprise(> 1000 emp.)
Product Reviewed: HCL Unica Discover
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about HCL Unica Discover?

It caters variety of solutions customer faces in business Review collected by and hosted on G2.com.

What do you dislike about HCL Unica Discover?

I have only worked on this product and have no opportunity to explore other competetor products. Hence no idea. As far as I know it resolves most of analytics problems Review collected by and hosted on G2.com.

What problems is HCL Unica Discover solving and how is that benefiting you?

It resolves issues related to a) complete behaviour data capture where it goes beyond clicks to capture hover, screen size and event changes giving a comprehensive view of user interaction.

b) business impact analysis: : find sessions associated with issues and quantifies their business impact Review collected by and hosted on G2.com.

AK
Consultant
Enterprise(> 1000 emp.)
Product Reviewed: DRYiCE AEX
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Validated Reviewer
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about DRYiCE AEX?

It has AI which help in productivity and practicing about latest technology.It is easy to use for the user. And for the support there are customer support and Ai . And all the utility and implimenting function is easy. Integration is also compactiable. Review collected by and hosted on G2.com.

What do you dislike about DRYiCE AEX?

It is a bit difficult to use by new user , And frequency of use for new user is a bit low because of difficulty. Review collected by and hosted on G2.com.

What problems is DRYiCE AEX solving and how is that benefiting you?

For practicing about new technologies and new ideas . It also helps in understanding things by implementing it in practice mode. Review collected by and hosted on G2.com.

Tushar K.
TK
Software Developer
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about DRYiCE AEX?

the automation marketplace provides a diverse array of automation assets covering varrious domain easy to use

this accelerates the automation journey enabling faster realization of benifit and roi or ease to implementation

user can tailor automation solution to fit their unique buisness requirement and integret them . the automation marketplace foster a community driven approach to automation for customer support,overall the automation marketplace of DRYiCE AEX stand out of key feature empowering organization to access deploy, frequency of use and customize automation solution and ease of implementation and customer support.thus driving digital transformation. Review collected by and hosted on G2.com.

What do you dislike about DRYiCE AEX?

complexity, like many comprehensive automation platform, DRYiCE AEX may have a steep learning curve for users who are new to automation,

integration challenge, integration DRYiCE AEX with existing IT systems,tools, and process within an organization.

cost, while DRYiCE AEX offer a range of feature and benifits the cost of licensing, implementation and ongoing maintenance Review collected by and hosted on G2.com.

What problems is DRYiCE AEX solving and how is that benefiting you?

inceased efficiency

cost saving

enhanced descision-making

competative advantage Review collected by and hosted on G2.com.

JS
Senori Project Manager
Small-Business(50 or fewer emp.)
Product Reviewed: DRYiCE AEX
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about DRYiCE AEX?

I have been using DRYice AEX for quite sometime and it has completely transformed how I manage my data. The user interface is intutive and making it easy to navigate and find tools I need. The customer support team is also very helpful and responsive when we reach out for any issue. Review collected by and hosted on G2.com.

What do you dislike about DRYiCE AEX?

I encountered few bugs which reduced my workflow sometimes also the initial setup was quite confusing. Review collected by and hosted on G2.com.

What problems is DRYiCE AEX solving and how is that benefiting you?

It allows real time data analysis enabling users to make quick desicions based on the latest information. Review collected by and hosted on G2.com.

BHAVIN P.
BP
Application Engineer
Small-Business(50 or fewer emp.)
Product Reviewed: CAMWorks
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Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about CAMWorks?

Easy to Use with Smooth UI and CAD CAM Integration is amazing.

Automatic Feature Recognition and Technology DataBase boosts the productivity and saves programming time up to 80 to 90%. Review collected by and hosted on G2.com.

What do you dislike about CAMWorks?

Nothing. Some minor issues. But still it is solvable. Review collected by and hosted on G2.com.

Recommendations to others considering CAMWorks:

If you want CAD CAM Integration with Automation Features which will enhance the productivity up to 70 % then CAMWorks is the best option compare to others. Review collected by and hosted on G2.com.

What problems is CAMWorks solving and how is that benefiting you?

Die Mould and Parts Mfg. Easy to operate and saving and applying the stretegy to next part. It is reducing my time up to 70 to 90%. Even when rework is required, with help of CAD CAM integration, automatically programs are generated as per new modified design. These are the plus points of CAMWorks. That's I like CAMWorks. Review collected by and hosted on G2.com.

Chirag S.
CS
LLM Engineer
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about HCL IT Enablement & Service Desk?

The responsiveness and knowledge of the support team make it easy to resolve issues quickly, minimizing downtime. Review collected by and hosted on G2.com.

What do you dislike about HCL IT Enablement & Service Desk?

The interface can feel cluttered and overwhelming, making it difficult for new users to navigate effectively. Review collected by and hosted on G2.com.

What problems is HCL IT Enablement & Service Desk solving and how is that benefiting you?

HCL IT Enablement & Service Desk solves inefficiencies in IT support by streamlining ticket management and improving communication, leading to quicker issue resolution. This enhances user satisfaction and productivity, allowing employees to focus on their core tasks. Review collected by and hosted on G2.com.

SJ
Developer
Mid-Market(51-1000 emp.)
Product Reviewed: HCL BigFix AEX
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about HCL BigFix AEX?

I have used this ai assistent for some of my work where I have to Schedule meetings so it Helped me to schedule and manage meetings and appointments.I have to get the answers related to hr and other professional terms so it also helped me with that and resolves my queries. I have to track my expences and rightly manage them so i used this assiistent and it gave me right way to manage my money and track down the over expences.its solutions integration is also very good and helpful.Overall It helps me on many factors such as Software Installations, Automating the creation of reports,Meeting Scheduling etc.So It is easily to implement and get the customer support of it is also very easy and fast to solve any problem you are facing .I have used this assistent frequently with the previous month and found out usefull in many factors . Review collected by and hosted on G2.com.

What do you dislike about HCL BigFix AEX?

there are a few areas that could be improved. Occasionally, I found that the assistent struggles with understanding very specific or complex queries which is not described enough . Additionally, there were a few times when the syncing with certain software systems took longer time. Review collected by and hosted on G2.com.

What problems is HCL BigFix AEX solving and how is that benefiting you?

provide the solutions to the user and resolving their queries and saving users time on doing simple tasks and management of the softwares Review collected by and hosted on G2.com.

mellacheruvu N.
MN
Senior Consultant
Mid-Market(51-1000 emp.)
Product Reviewed: DRYiCE AEX
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about DRYiCE AEX?

Features and easy to understand. Colour combination of icons is eye catching Review collected by and hosted on G2.com.

What do you dislike about DRYiCE AEX?

User interface and front end view. These can be a bit moderate Review collected by and hosted on G2.com.

What problems is DRYiCE AEX solving and how is that benefiting you?

It is AI enabled and prompts are helpful to fetch the required information Review collected by and hosted on G2.com.

Mohit Kumar P.
MP
Consultant
Enterprise(> 1000 emp.)
Product Reviewed: DRYiCE OptiBot
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about DRYiCE OptiBot?

This is very helpful in reducing complexity and enhancing user experience while working with user input LLM model. Review collected by and hosted on G2.com.

What do you dislike about DRYiCE OptiBot?

It's database consuming. You will get response whatever feed into its memory Review collected by and hosted on G2.com.

What problems is DRYiCE OptiBot solving and how is that benefiting you?

DRYiCE OptiBot is employee enablement and workplace optimization software, which focuses on enhancing UX, optimizing employee’s work-life while reducing the burden on IT. Review collected by and hosted on G2.com.