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HCL IT Enablement & Service Desk
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HCL IT Enablement & Service Desk
By HCL Technologies
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4.2 out of 5 stars
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HCL IT Enablement & Service Desk Reviews & Product Details

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Chirag S.
CS
LLM Engineer
Enterprise(> 1000 emp.)
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Review source: G2 invite
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What do you like best about HCL IT Enablement & Service Desk?

The responsiveness and knowledge of the support team make it easy to resolve issues quickly, minimizing downtime. Review collected by and hosted on G2.com.

What do you dislike about HCL IT Enablement & Service Desk?

The interface can feel cluttered and overwhelming, making it difficult for new users to navigate effectively. Review collected by and hosted on G2.com.

What problems is HCL IT Enablement & Service Desk solving and how is that benefiting you?

HCL IT Enablement & Service Desk solves inefficiencies in IT support by streamlining ticket management and improving communication, leading to quicker issue resolution. This enhances user satisfaction and productivity, allowing employees to focus on their core tasks. Review collected by and hosted on G2.com.

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HCL IT Enablement & Service Desk Overview

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What is HCL IT Enablement & Service Desk?

HCL has a robust partner ecosystem, spread over the world and providing multi-lingual support. This allows us to leverage global sourcing to provide remote and onsite support along with improving the ratio of remote vs. onsite through consistent high-touch services. Enterprises will, therefore, enjoy end-to-end Desktop Network Life Cycle Management services, enjoy 65% of the desktop support remotely, and drive down desk-side visits by 20-30%. We also believe that desktop operating systems, desktop applications, desktop security, and deployment will be key focus areas in the near future. Thus, we have set up Desktop Management Factories for desktop-centric services.

HCL IT Enablement & Service Desk Details
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Product Description

HCL has a robust partner ecosystem, spread over the world and providing multi-lingual support. This allows us to leverage global sourcing to provide remote and onsite support along with improving the ratio of remote vs. onsite through consistent high-touch services. Enterprises will, therefore, enjoy end-to-end Desktop Network Life Cycle Management services, enjoy 65% of the desktop support remotely, and drive down desk-side visits by 20-30%. We also believe that desktop operating systems, desktop applications, desktop security, and deployment will be key focus areas in the near future. Thus, we have set up Desktop Management Factories for desktop-centric services.

Seller Details
Seller
HCL Technologies
Year Founded
1999
HQ Location
Noida, Uttar Pradesh
Twitter
@hcltech
445,038 Twitter followers
LinkedIn® Page
www.linkedin.com
244,701 employees on LinkedIn®
Ownership
NSE - National Stock Exchange of India
Total Revenue (USD mm)
$706,760
Description

HCLSoftware, a division of HCLTech, develops, markets, sells, and supports software for AI and Automation, Data, Analytics and Insights, Digital Transformation, and Enterprise Security. HCLSoftware is the cloud-native solution factory for enterprise software and powers millions of apps at more than 20,000 organizations, including more than half of the Fortune 1000 and Global 2000 companies. HCLSoftware's mission is to drive ultimate customer success through relentless product innovation.

Recent HCL IT Enablement & Service Desk Reviews

Chirag S.
CS
Chirag S.Enterprise (> 1000 emp.)
5.0 out of 5
"Efficient Support System with Opportunities for Improvement"
The responsiveness and knowledge of the support team make it easy to resolve issues quickly, minimizing downtime.
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2 out of 3 Total Reviews for HCL IT Enablement & Service Desk

4.2 out of 5
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2 out of 3 Total Reviews for HCL IT Enablement & Service Desk
4.2 out of 5
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2 out of 3 Total Reviews for HCL IT Enablement & Service Desk
4.2 out of 5
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Mahammad A.
MA
DevOps Engineer
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
Products used within HCL Technologies: HCL IT Enablement & Service Desk
What do you like best about HCL Technologies?

I really appreciate the smoother onboarding and other compensations they offered as part of bringing my dependent to abroad was quite smooth and fast. This surprised me when I switched from other employer to hcl tech. Like one other aspect is the well maintenance of folks hired for only abroad projects/account. The platforms to support their onboarding were quite smooth including assistance in password change, timesheet logging etc .No hicks no reporting managers as well. Review collected by and hosted on G2.com.

What do you dislike about HCL Technologies?

I believe there is a need to consider folks working on different timezones/projects Review collected by and hosted on G2.com.

What problems is HCL Technologies solving and how is that benefiting you?

Enabling on time data backups Review collected by and hosted on G2.com.

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Haseeb K.
HK
Business Analyst
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
Products used within HCL Technologies: HCL IT Enablement & Service Desk
What do you like best about HCL Technologies?

HCL is one shop solution for outsourcing the resources and managing them effectively Review collected by and hosted on G2.com.

What do you dislike about HCL Technologies?

Although the HCL help to streamline outsourcing but sometimes lacks training to their team member which could hinder the services Review collected by and hosted on G2.com.

What problems is HCL Technologies solving and how is that benefiting you?

Helping to manage the resources for IT Helpdesk services Review collected by and hosted on G2.com.

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HCL IT Enablement & Service Desk Categories on G2
Managed Workplace Services (MWS)
Managed Workplace Services (MWS)

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