Make better IT decisions with experience data HappySignals is the IT Experience Management platform that helps enterprise IT organizations measure, understand, and improve employee experience across IT Service Management (ITSM) and Digital Employee Experience (DEX). While ITSM tools show tickets and SLAs, and DEX tools show performance and telemetry, HappySignals shows how employees actually experience IT — and where productivity is being lost. Why traditional metrics aren’t enough - Green SLAs don’t guarantee a good experience. - CSAT scores don’t explain why employees struggle. - Sentiment dashboards don’t tell you what to fix first. HappySignals connects end-user feedback directly to operational data — including services, categories, channels, MTTR, reassignments, vendors, and workflows — so IT leaders can prioritize improvements based on real impact. What you can do with HappySignals - Identify the few ticket types causing the majority of lost productivity - See experience by service, region, role, vendor, or channel - Connect sentiment to MTTR, reassignments, and incident recurrence - Measure perceived lost time and convert it into business impact - Benchmark performance externally using validated surveys - Use AI to summarize thousands of comments into actionable themes Instead of reporting on activity, you measure outcomes. Built for enterprise IT leaders HappySignals supports every role that shapes IT experience: CIOs and IT Leaders Connect IT performance to business value and productivity impact. Service Delivery Managers Unify SLAs, vendor performance, and employee experience in one trusted view. IT Service Owners Prioritize improvements based on lost time and real user friction. Service Desk Managers Identify frustration hotspots by channel and ticket type — and motivate teams with positive feedback. ITSM Process Owners Link ITIL workflows to real employee experience and guide continual improvement with data. Ready to deploy. Built for enterprise. HappySignals is designed to go live fast without turning experience measurement into a long survey project. - Research-backed surveys ready out of the box - Certified ITSM integrations - Minimal setup and low ongoing administration - ISO 27001:2022 certified - GDPR-aligned and enterprise-grade security - Hosted in secure Microsoft Azure cloud with global data center options - Customer-owned data — you retain full ownership of all experience data Traditional CSAT tools require constant design, tuning, and reporting work. HappySignals delivers a proven methodology and decision-ready insights from day one. The result - Higher response rates than traditional CSAT - Clear visibility into where employees lose time - Measurable improvements in productivity and service experience - Stronger alignment between IT, vendors, and business stakeholders HappySignals helps IT move from reactive firefighting to proactive, experience-led decision-making.