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Minutes to set up and start gathering feedback. Ability to tailor questions for employees. Review collected by and hosted on G2.com.
I don't have any real dislikes. Employees would have liked the unit to be in an inconspicuous location. We had it near our office entry/exit. Review collected by and hosted on G2.com.
2 out of 3 Total Reviews for HappyOrNot
We were one of the first locations to use the Mini terminals; seems like a good idea in concept, they looked great, and the reporting was decent but could be improved. Review collected by and hosted on G2.com.
We were sold functionality that we never had access to; I voiced this issue and they never addressed it. So make sure you know which "plan" you are looking at, so you aren't sold a bill of goods. I do not recommend the mini terminals for locations where you aren't getting at least 100 responses per day; without volume, the data is not statistically valid. The feedback with less is meaningless because the customer can't make any comments. They say the QR code for phone responses is useful; in the year we had HappyorNot; I don't think we had a single customer use the QR response method.
Since the Mini's were new, about 4 months into our agreement we had a call with a Product Manager; I voiced my discontent, a bunch of promises were made but never acted on, despite multiple attempts to get them to perform. The kicker is the Conference Call invite sent by the Product Manager to give them feedback on their new Mini's was a "one-touch" Finnish phone number; the 30-minute call cost me over $100. I asked for reimbursement several times and never got any response. So in summary, I do not recommend the Mini terminals for restaurants, there are some ethical concerns with this company, and the product is very expensive for what you get. Review collected by and hosted on G2.com.
I like that this product is very simple, yet very effective. The reason why most customers don't leave feedback is because they don't want to take the extra time. This product combats the inverted bell curve problem, where the majority of the feedback comes from people who are either extremely happy or extremely dissatisfied; customers in the middle with average experiences and feedback are missed. Review collected by and hosted on G2.com.
It doesn't capture the reasons why people are "happy or not". Review collected by and hosted on G2.com.
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