Best Software for 2025 is now live!
Save to My Lists
Claimed
Claimed

Top Rated HappyFox Customer Service Alternatives

HappyFox Customer Service Reviews

Ronald A.
RA
Musician
Small-Business(50 or fewer emp.)
Product Reviewed: HappyFox Customer Service
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
Products used within HappyFox Customer Service: HappyFox Help Desk
What do you like best about HappyFox Customer Service?

I like the organization of the app from the customer service experience. The ease of use is on par with industry standards and the customization is a bonus that combines every aspect of Tier 1 through Tier 3 service in a user-friendly interface. I used it every day for my Help Desk position.

During Hurricane Ida, management decided to roll out the application to our entire customer base, and as with any new rollout, there were bumps along the way. However, I felt supported and empowered to try the app even in a disaster scenario. Review collected by and hosted on G2.com.

What do you dislike about HappyFox Customer Service?

The web-based nature of the app. Not a seamless user experience from the standpoint of the customer, coming from a GSuite Help Desk. Review collected by and hosted on G2.com.

What problems is HappyFox Customer Service solving and how is that benefiting you?

I have not used the app in over 2 years, so I am not current on this subject. Review collected by and hosted on G2.com.

HappyFox Customer Service Suite Overview

What is HappyFox Customer Service?

Meet HappyFox, a practical help desk and customer support software solution. Reduce chaos and bring order to your support process with a robust support ticket system, self-service knowledge base and community forums.

Included with this Suite
HappyFox Customer Service Details
Show LessShow More

Seller Details
Year Founded
2011
HQ Location
Irvine, California
Twitter
@HappyFoxApp
2,525 Twitter followers
LinkedIn® Page
www.linkedin.com
122 employees on LinkedIn®
Phone
+1 (949) 535-2220
Description

The help desk company that helps SMBs and large enterprises be the best at customer support. Supports multi channels like email, voice, and mobile (iOS and Android). Going forward, social media.


Archie S.
AS
Overview Provided by:

Recent HappyFox Customer Service Reviews

Akhona M.
AM
Akhona M.Mid-Market (51-1000 emp.)
5.0 out of 5
"Amazing"
It's the one of the most effective case management systems that assist in streamlining processes and ultimately improving customer satisfaction lev...
Jordan R.
JR
Jordan R.Mid-Market (51-1000 emp.)
4.0 out of 5
"Happy Fox, Good mix of tools capabilities, and customization."
Happy Fox gave the company I was working for the ability to provide employees greater capacity, issue tracking, and efficiency. Responding to clien...
Ronald A.
RA
Ronald A.Small-Business (50 or fewer emp.)
4.5 out of 5
"Rolling out HappyFox during Hurricane Ida to a nationwide group of users could have been a lot worse"
I like the organization of the app from the customer service experience. The ease of use is on par with industry standards and the customization is...
Security Badge
This seller hasn't added their security information yet. Let them know that you'd like them to add it.
0 people requested security information

HappyFox Customer Service Media

253 out of 254 Total Reviews for HappyFox Customer Service

4.5 out of 5
The next elements are filters and will change the displayed results once they are selected.
Search reviews
Popular Mentions
The next elements are radio elements and sort the displayed results by the item selected and will update the results displayed.
Hide FiltersMore Filters
The next elements are filters and will change the displayed results once they are selected.
The next elements are filters and will change the displayed results once they are selected.

HappyFox Customer Service Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for HappyFox Customer ServiceQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
Log In
Want to see more insights from verified reviewers?
Log in to view review sentiment.
G2 reviews are authentic and verified.
Benjamin K.
BK
Web Consultant & Developer
Small-Business(50 or fewer emp.)
Product Reviewed: HappyFox Help Desk
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about HappyFox Help Desk?

I love how easy and intuitive thier software is to setup and configure, including cusomizing the knowledge base. I love their sales rep and customer service becase they are very firendly and responsive to hop on a call and give me 1:1 support for whatever issue I am having Review collected by and hosted on G2.com.

What do you dislike about HappyFox Help Desk?

So far, I do not have anything that I dislike about it. Perhaps if they would include two agents for the price of one at the team level, that would be nice :) Review collected by and hosted on G2.com.

What problems is HappyFox Help Desk solving and how is that benefiting you?

So far it has been great for my organization to create our own FAQ page and custom ticket submission for customers to get answers and submit inquires. I am also using it to respond to Facbook messages Review collected by and hosted on G2.com.

Jordan R.
JR
Help Desk Specialist
Mid-Market(51-1000 emp.)
Product Reviewed: HappyFox Customer Service
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
Products used within HappyFox Customer Service: HappyFox Help Desk, HappyFox Chat
What do you like best about HappyFox Customer Service?

Happy Fox gave the company I was working for the ability to provide employees greater capacity, issue tracking, and efficiency. Responding to clients became much less of a headache; we were able to group and tag issues for issue type. Employees were much happier, and it prevented our team from tripling in size. To do the same amount of work. For companies from small to large, happyfox is a great option for boosting productivity and happiness for customers and customer service reps. It was easy to integrate into our websites and become the backbone of our CS team. Review collected by and hosted on G2.com.

What do you dislike about HappyFox Customer Service?

They were starting to make a big push into AI. I believe that people need to check AI responses before they are sent, and sometimes, the right thing for customers is a human touch. Computers are not great at empathy, and people make the right choice more often than not when given time. Review collected by and hosted on G2.com.

What problems is HappyFox Customer Service solving and how is that benefiting you?

Combing communication channels into one place for faster and more reliable communication and issue tracking. Review collected by and hosted on G2.com.

Jimmy L.
JL
Dev ops
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about HappyFox Complaint Management?

HappyFox offers an intuitive and clean interface, making it easy for both support agents and customers to use. The straightforward design helps in quickly navigating through complaints and managing them efficiently.

It integrates seamlessly with a wide range of third-party applications, including CRM systems, payment gateways, and productivity tools. This integration enhances workflow efficiency and ensures that data flows smoothly across different systems. Review collected by and hosted on G2.com.

What do you dislike about HappyFox Complaint Management?

HappyFox can be expensive, especially for small businesses or startups. The pricing is based on a per-agent model, which can add up quickly as a business grows. Some users feel that the cost may not be fully justified, especially if they don't utilize all of the available features. Review collected by and hosted on G2.com.

What problems is HappyFox Complaint Management solving and how is that benefiting you?

Inefficient Ticket Management:Without a centralized system, tracking and managing customer complaints can become chaotic, resulting in poor organization and follow-ups. Review collected by and hosted on G2.com.

JG
Vice President of Technology
Small-Business(50 or fewer emp.)
Product Reviewed: HappyFox Help Desk
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about HappyFox Help Desk?

Ease of use. Managing tickets are easy with automation and quick replies. Customer support is the best. Review collected by and hosted on G2.com.

What do you dislike about HappyFox Help Desk?

I cannot think of anything right now that causes a dislike. Review collected by and hosted on G2.com.

What problems is HappyFox Help Desk solving and how is that benefiting you?

Help desk solution for our business. Review collected by and hosted on G2.com.

Ayushi S.
AS
Senior Consultant
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about HappyFox Complaint Management?

The priority setting option and also that teh SLAs can be defined custom based Review collected by and hosted on G2.com.

What do you dislike about HappyFox Complaint Management?

The dashboard view can be improvised, everytime a user creates a dashboard the page refreshes and shows the first page Review collected by and hosted on G2.com.

What problems is HappyFox Complaint Management solving and how is that benefiting you?

In our organization we are using happy fox for internal ticket resolutioning and it helps by allowing a concrete view of all tickets specific to customers/internal users and others. The assignee and creator concept is full proof and allows a complete tracking on all paramaters expected. Review collected by and hosted on G2.com.

Darshan S.
DS
Associate - Ad Operations
Mid-Market(51-1000 emp.)
Product Reviewed: HappyFox Workflows
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about HappyFox Workflows?

Ticketing system of HappyFox very smooth and any one with no prior experience can learn very easily. Recently, they have added many options for agency users. Review collected by and hosted on G2.com.

What do you dislike about HappyFox Workflows?

Interface design needs to be worked upon. It is very dull as compared to other platforms. Color code of the UI can be improved. Review collected by and hosted on G2.com.

What problems is HappyFox Workflows solving and how is that benefiting you?

HappyFox acts as a medium for our client and us to receive task and deliver the results. Different clients across globe can easily send a ticket for a task using HappyFox. Handling multiple PODs tickets becomes very efficient with HappyFox Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
AN
Mid-Market(51-1000 emp.)
Product Reviewed: HappyFox Help Desk
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about HappyFox Help Desk?

It looks and performs good, is easy for our organization to use, and has the features we needed. It feels like a newer tool and its refreshing to look at without a lot of extra bloat. Review collected by and hosted on G2.com.

What do you dislike about HappyFox Help Desk?

I wish some features were more flexible, and I could get even more people on it if it were a bit cheaper. Review collected by and hosted on G2.com.

What problems is HappyFox Help Desk solving and how is that benefiting you?

One feature I really liked was the ability to share tickets with user groups. Email communication on tickets was easy to set up quick. Review collected by and hosted on G2.com.

KM
GL Clerk
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about HappyFox Complaint Management?

HappyFox helps manage the complaints effortlessly. In a world where the consumer is always right, this helps our company keep track of the things that we need to be staying on top of. Review collected by and hosted on G2.com.

What do you dislike about HappyFox Complaint Management?

It is a costlier solution than just using an in-house customer relations team. Review collected by and hosted on G2.com.

What problems is HappyFox Complaint Management solving and how is that benefiting you?

Keeping track and managing the complaints easily. Review collected by and hosted on G2.com.

Akhona M.
AM
Manager
Mid-Market(51-1000 emp.)
Product Reviewed: HappyFox Customer Service
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
Products used within HappyFox Customer Service: HappyFox Workflows
What do you like best about HappyFox Customer Service?

It's the one of the most effective case management systems that assist in streamlining processes and ultimately improving customer satisfaction levels and performance. Review collected by and hosted on G2.com.

What do you dislike about HappyFox Customer Service?

None, Happyfox Case Management..best system Review collected by and hosted on G2.com.

What problems is HappyFox Customer Service solving and how is that benefiting you?

Distribution of workflow to all consultants and ability to track performance and productivity for all my staff members Review collected by and hosted on G2.com.

Meerali N.
MN
SME
Small-Business(50 or fewer emp.)
Product Reviewed: HappyFox Workflows
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about HappyFox Workflows?

The best use case of HappyFox Workflows is its RMA automation and multi-level approvals.

Also, the customer support is too good, smooth flow and indeed its easy to use! Review collected by and hosted on G2.com.

What do you dislike about HappyFox Workflows?

Almost everything is perfect! Still it can add AI into operations for quick work! Review collected by and hosted on G2.com.

What problems is HappyFox Workflows solving and how is that benefiting you?

HappyFox Workflows is providing solution as a workflows management software best for multi-level approvals!

I have used it for employee onbaording & offboarding process and also RMA automation. Review collected by and hosted on G2.com.