Top Rated HappyFox Customer Service Alternatives
I like the organization of the app from the customer service experience. The ease of use is on par with industry standards and the customization is a bonus that combines every aspect of Tier 1 through Tier 3 service in a user-friendly interface. I used it every day for my Help Desk position.
During Hurricane Ida, management decided to roll out the application to our entire customer base, and as with any new rollout, there were bumps along the way. However, I felt supported and empowered to try the app even in a disaster scenario. Review collected by and hosted on G2.com.
The web-based nature of the app. Not a seamless user experience from the standpoint of the customer, coming from a GSuite Help Desk. Review collected by and hosted on G2.com.
253 out of 254 Total Reviews for HappyFox Customer Service
Overall Review Sentiment for HappyFox Customer Service
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I love how easy and intuitive thier software is to setup and configure, including cusomizing the knowledge base. I love their sales rep and customer service becase they are very firendly and responsive to hop on a call and give me 1:1 support for whatever issue I am having Review collected by and hosted on G2.com.
So far, I do not have anything that I dislike about it. Perhaps if they would include two agents for the price of one at the team level, that would be nice :) Review collected by and hosted on G2.com.
Happy Fox gave the company I was working for the ability to provide employees greater capacity, issue tracking, and efficiency. Responding to clients became much less of a headache; we were able to group and tag issues for issue type. Employees were much happier, and it prevented our team from tripling in size. To do the same amount of work. For companies from small to large, happyfox is a great option for boosting productivity and happiness for customers and customer service reps. It was easy to integrate into our websites and become the backbone of our CS team. Review collected by and hosted on G2.com.
They were starting to make a big push into AI. I believe that people need to check AI responses before they are sent, and sometimes, the right thing for customers is a human touch. Computers are not great at empathy, and people make the right choice more often than not when given time. Review collected by and hosted on G2.com.
HappyFox offers an intuitive and clean interface, making it easy for both support agents and customers to use. The straightforward design helps in quickly navigating through complaints and managing them efficiently.
It integrates seamlessly with a wide range of third-party applications, including CRM systems, payment gateways, and productivity tools. This integration enhances workflow efficiency and ensures that data flows smoothly across different systems. Review collected by and hosted on G2.com.
HappyFox can be expensive, especially for small businesses or startups. The pricing is based on a per-agent model, which can add up quickly as a business grows. Some users feel that the cost may not be fully justified, especially if they don't utilize all of the available features. Review collected by and hosted on G2.com.
Ease of use. Managing tickets are easy with automation and quick replies. Customer support is the best. Review collected by and hosted on G2.com.
I cannot think of anything right now that causes a dislike. Review collected by and hosted on G2.com.
The priority setting option and also that teh SLAs can be defined custom based Review collected by and hosted on G2.com.
The dashboard view can be improvised, everytime a user creates a dashboard the page refreshes and shows the first page Review collected by and hosted on G2.com.
Ticketing system of HappyFox very smooth and any one with no prior experience can learn very easily. Recently, they have added many options for agency users. Review collected by and hosted on G2.com.
Interface design needs to be worked upon. It is very dull as compared to other platforms. Color code of the UI can be improved. Review collected by and hosted on G2.com.
It looks and performs good, is easy for our organization to use, and has the features we needed. It feels like a newer tool and its refreshing to look at without a lot of extra bloat. Review collected by and hosted on G2.com.
I wish some features were more flexible, and I could get even more people on it if it were a bit cheaper. Review collected by and hosted on G2.com.
HappyFox helps manage the complaints effortlessly. In a world where the consumer is always right, this helps our company keep track of the things that we need to be staying on top of. Review collected by and hosted on G2.com.
It is a costlier solution than just using an in-house customer relations team. Review collected by and hosted on G2.com.
It's the one of the most effective case management systems that assist in streamlining processes and ultimately improving customer satisfaction levels and performance. Review collected by and hosted on G2.com.
None, Happyfox Case Management..best system Review collected by and hosted on G2.com.
The best use case of HappyFox Workflows is its RMA automation and multi-level approvals.
Also, the customer support is too good, smooth flow and indeed its easy to use! Review collected by and hosted on G2.com.
Almost everything is perfect! Still it can add AI into operations for quick work! Review collected by and hosted on G2.com.
