Video Reviews
Handbid Review
216 Handbid Reviews
Overall Review Sentiment for Handbid
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Loved using Handbid for mobile bidding and our guests loved bidding via their devices. Loved being able to charge and send receipts very easily. Review collected by and hosted on G2.com.
The learning curve was steep and there are some quirks. I don't understand why there needs to be separate bidder & guest lists. Review collected by and hosted on G2.com.
The training and customer services was a 10/10. The night itself, they answered every call I had during the late hours. I will be choosing Handbid again! Review collected by and hosted on G2.com.
A lot of the features I needed during the event weren't enabled on the iphone and only on a computer / ipad. I believe they are working on updating their tech to do this! Review collected by and hosted on G2.com.
Handbid is the best. They provide a simple, easy-to-use software to administer our auction and ticketing for our fundraising events. Both using the site self-service and with the assistance of the managers and on-site support couldn't be better. Review collected by and hosted on G2.com.
There is very little we dislike about Handbid. We find their fees to be appropriate. The site works well and we will continue to partner with them for the years to come. Review collected by and hosted on G2.com.
Very easy to collect and close the auction and the staff was great to work with. They really walk yiu through the process. Review collected by and hosted on G2.com.
Not much of anything we don't like. We are excited to find out some
New ways to work with them. Review collected by and hosted on G2.com.
There is so much to like. From the easy check in of guests, to the check out and reconciliation of purchases but the #1 thing is it make us look professional. Review collected by and hosted on G2.com.
I've been a customer of Handbids for over 3 years. They are always improving the platform. So it's hard to say what I don't like at this time. Review collected by and hosted on G2.com.
We like the reporting and the item templates Review collected by and hosted on G2.com.
Google address lookup was an intensely frustrating and on-going problem for our potential ticket purchasers and registered bidders. We have no idea how many people didn't continue to pursue browsing/ticket purchases because it was so difficult. It was very hard on the staff to try to troubleshoot, make purchases from the back end and not introduce errors when purchasing tickets for others. Exhausting and time consuming and potential loss of income. Review collected by and hosted on G2.com.
Ease of use internally and externally. It was very easy to upload items. In our previous software, the items had to be uploaded more than once and on more than one platform. It was also a good experience for our guests - the mobile view was high quality and easy to use. Review collected by and hosted on G2.com.
*donation increment amounts - We would have preferred to be able to also add those to the mobile auction and change the way the increments were.
*reports -The CVS reports were done well and had the information that we needed, but the PDF reports were too long (took up too many pages). We would prefer to have a detailed report showing all bidder purchases but not taking one page per bidder.
*deposit after - It took longer to process the deposit from Handbid after the event than we would have liked. The email response from Handbid after they sent the settlement report was signed took close to two weeks. Review collected by and hosted on G2.com.
The customer service is top notch, and the Handbid auction program is user friendly. Review collected by and hosted on G2.com.
Some of the fields could be described better. I feel like Handbid has so much to offer, and I have only used it on a minimal basis, instead of taking advantage of the opportunities it has to help our auction. Review collected by and hosted on G2.com.
Handbid was very userfriendly. We loved the push notification that it used. We also had customer service phone support which was very nice! Review collected by and hosted on G2.com.
It was a little too expensive for us. We are a small non-profit and don't have almost $800 for one event. Review collected by and hosted on G2.com.
