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HaloITSM
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HaloITSM
By Halo Service Solutions
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4.8 out of 5 stars
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HaloITSM Reviews & Product Details - Page 2

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HaloITSM Overview

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What is HaloITSM?

HaloITSM provides ITIL aligned help desk software that can be installed on premise or in the cloud. With over 25 years of experience, HaloITSM has been developed to offer a feature rich application whilst maintaining a simple to use interface. Features include: Incident Management, Problem Management, Change Management, Asset Management, Service Catalogue, Telephony Integration, as well as the best of breed mobile apps. Five Key Differentiators: 1. Software tailored to the user's business (Customizable) 2. Value (All-Inclusive Service Desk Solution) 3. Suitable for organisations of all sizes and from any industry 4. Customer centric 5. Seamless migration process

HaloITSM Details
Discussions
HaloITSM Community
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Product Description

HaloITSM is an ITSM service desk software solution, designed specifically for IT service management. HaloITSM gives you the power to manage all IT support with powerful ITIL aligned out-of-the-box functionality. You can streamline and report on specific processes such as change and problem management. Tailored to your exact requirements, you can align IT to the business needs in an all-inclusive, unlimited IT Service Desk solution.

Seller Details
Seller
Halo Service Solutions
Year Founded
1994
HQ Location
Stowmarket, England
LinkedIn® Page
www.linkedin.com
172 employees on LinkedIn®
FB
Overview Provided by:
Finlay Brown

Recent HaloITSM Reviews

SH
Sayad H.Mid-Market (51-1000 emp.)
5.0 out of 5
"A User-Friendly Powerhouse"
HaloITSM manages to be both powerful and incredibly easy to use. It's a fantastic combination, especially compared to clunky ITSM tools of the past...
Read more
Verified User
A
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"Beat them all!"
I've tried many ITSM solutions before. Most were expensive, clunky, ugly and annoying to use. HaloITSM is the exact opposite. Looks sleek, it's fas...
Read more
Verified User
A
Verified UserEnterprise (> 1000 emp.)
5.0 out of 5
"Excellent ITSM Plarform"
Ticket logging processes can be customised to make it more efficient without sacrificing ticket quality
Read more

HaloITSM Pricing

All-inclusive ITSM software
Starting at $49.00
Per Month
See HaloITSM pricing
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HaloITSM Media

HaloITSM Demo - Incident Management
Build your knowledge base by turning solutions into articles, or create dedicated content with detailed keyword indexing, rich formatting and file attachments. Increase productivity and make information easily accessible with the ability to share knowledge and canned responses.
HaloITSM Demo - Self-Service Portal
Gain freedom with a fully customisable, white label portal to create an extension of your brand. End users can access their requests, raise tickets and find solutions from knowledge base articles. Control the information they see and actions they can do depending on the user.
HaloITSM Demo - Asset Management
Track your assets and visualise dependencies between configuration items. Identify and log incidents and problems against assets and identify systemic failings prior to causing major incidents.
HaloITSM Demo - Change Control
Track, plan, and execute organisational changes of any scale with HaloITSM’s outstanding change management capability. Ensure deadlines are met and practices remain standardised throughout your entire company.
HaloITSM Demo - Service Catalogue
Let your employees identify and acquire the exact services they need from the portal. Automate and simplify the request fulfilment process, and eliminate errors.
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Have you used HaloITSM before?
Yes

17 HaloITSM Reviews

4.8 out of 5
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17 HaloITSM Reviews
4.8 out of 5
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4.8 out of 5
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HaloITSM Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for HaloITSMQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Saby (he/him) R.
SR
Business Development Manager
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about HaloITSM?

Ease of implementation and completness of features, extrem value compared to what is out there. Review collected by and hosted on G2.com.

What do you dislike about HaloITSM?

Not much, looking forward to more recongnition as this solution is gaining traction. Review collected by and hosted on G2.com.

What problems is HaloITSM solving and how is that benefiting you?

Ther possibily to have an affordable helpdesk and ticking solution without the needs of programmers. Time to value is very fast, and learning curve quite easy master. Review collected by and hosted on G2.com.

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Verified User in Retail
AR
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about HaloITSM?

Ticket logging processes can be customised to make it more efficient without sacrificing ticket quality Review collected by and hosted on G2.com.

What do you dislike about HaloITSM?

Unable to easily create customized dashboards Review collected by and hosted on G2.com.

What problems is HaloITSM solving and how is that benefiting you?

Reduced ticket volume Review collected by and hosted on G2.com.

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Verified User in Events Services
AE
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about HaloITSM?

We have had the cloud based portal, and the interface is very clean and intuitive. There have been numerous regular updates to improve the software.

We don't use many of the integrations as its still fairly new, but there are so many that could potentially improve our helpdesk as it grows.

Customer support is always very helpful, they usually respond the same day. We needed some customised reports for our Board, and Halo support had these ready for us the next day. Review collected by and hosted on G2.com.

What do you dislike about HaloITSM?

Theres nothing I dont like as such. Some of the options are tucked away and can be hard to find without looking through the knowledgebase or emailing Halos support team. And the cloud solution doesn't have all the options that an on-prem would have but there are work arounds and updates to a lot of this. Review collected by and hosted on G2.com.

What problems is HaloITSM solving and how is that benefiting you?

We have no real helpdesk solution, and we had Nethelpdesk set up by our IT provider. Just over a year later, we have had thousands of tickets from our end-users, can demonstrate our IT department performance through numerous reports, and keep adding functionality as we build our service portfolio. We have been able to separate our services out into different ticket types, enabling us to get more relevant information from the users first time, reducing our ticket resolution times significantly. Review collected by and hosted on G2.com.

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Verified User in Oil & Energy
AO
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about HaloITSM?

The webapp is modern and easy to use, very customisable. Excellent and speedy support always on hand, updates are released often and bring new features all the time. Review collected by and hosted on G2.com.

What do you dislike about HaloITSM?

We use Halo around the world and the translation on self-service is limited although not a deal barker for us. Review collected by and hosted on G2.com.

Recommendations to others considering HaloITSM:

The produced we used before Halo was very static and any customisation was difficult and very costly to implement. Halo is the complete opposite I would highly recommend for its easy to use and quick setup. Review collected by and hosted on G2.com.

What problems is HaloITSM solving and how is that benefiting you?

Easy communication across a large IT team based around the world. Easy to use along side an ITSM framework ensuring standards are maintained across our whole company. Review collected by and hosted on G2.com.

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Alistair T.
AT
IT Support Manager
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about HaloITSM?

Web interface is modern, efficient, and allows analysts and managers alike to accomplish what they need to quickly and in a visually appealing format. Review collected by and hosted on G2.com.

What do you dislike about HaloITSM?

This is only a minor dislike - but whilst the web version is fairly new product and is regularly receiving feature updates, it seems that there is a new web release candidate every few weeks. Fortunately application in house of these is quick, and they could always be skipped if needed. Review collected by and hosted on G2.com.

Recommendations to others considering HaloITSM:

Consider first your business requirements.

Obtain the trial version, and put it through its paces with specific reference to your business requirements.

Ask questions of the Support Teams at HaloITSM based on your specific requirements as likely there will be a solution. Review collected by and hosted on G2.com.

What problems is HaloITSM solving and how is that benefiting you?

In over 25 years experience in professional IT, I've utilised many service desk systems. HaloITSM does the job efficiently and allows agents one view and managers another; thus maximising efficiency of the ITIL processes, and allowing appropriate ticket monitoring. Review collected by and hosted on G2.com.

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PW
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about HaloITSM?

Halo have always been available at short notice to assist with issues or provide valuable advise. I see them as a business partner who help us achieve our business goals. Halo are constantly upgrading their product to include extra features and functionality. They are always willing to develop bespoke features and assist us to get the most out of the product. Review collected by and hosted on G2.com.

What do you dislike about HaloITSM?

The older NetHelpDesk client application was a little cumbersome and slow to load over VPN. But the new Halo Web version is an impressive and versatile product Review collected by and hosted on G2.com.

Recommendations to others considering HaloITSM:

If you are looking for a modern, sleek ticketing system that is easy to implement and administer then I would definately recomend Halo ITSM. There UK Customer Service is simply excellent and counts for a lot. Review collected by and hosted on G2.com.

What problems is HaloITSM solving and how is that benefiting you?

With the Halo Web version changes and work flows are easy to implement. We are constantly tweaking and improving our ticket system to improve productivity and increase customer satifaction. We have regular meetings to review progress with a roadmap of service improvements. Review collected by and hosted on G2.com.

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Verified User in Wholesale
AW
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about HaloITSM?

Ease of use, I have none IT people using the system and they have found it very friendly to use. Review collected by and hosted on G2.com.

What do you dislike about HaloITSM?

System adds all the address in the To field of a incoming email to the ticket. Takes 2 seconds to remove the extra email addresses. Review collected by and hosted on G2.com.

What problems is HaloITSM solving and how is that benefiting you?

IT support issues and General business support issues Review collected by and hosted on G2.com.

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HaloITSM