HaloITSM Features
What are the features of HaloITSM?
Administration
- Reports & Analytics
Service Desk
- Help Desk
- Incident Reports
Functionality
- Ticketing System
Management
- Reporting
- Administration Console
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HaloITSM Categories on G2
Filter for Features
Administration
Change Management | Tools to track and implement required IT changes in a system. | Not enough data | |
Asset Management | Tools to organize and manage all IT assets within an organization. | Not enough data | |
Reports & Analytics | Based on 10 HaloITSM reviews. A means to view and analyze a large amount of data in order to gain business insights. | 72% (Based on 10 reviews) |
Service Desk
Help Desk | A place for users to submit tickets when they require IT help. This feature was mentioned in 11 HaloITSM reviews. | 97% (Based on 11 reviews) | |
Incident Reports | As reported in 10 HaloITSM reviews. Reports based on IT incidents so IT members can prioritize high risk issues and maintain a record of problems and how often they occur. | 93% (Based on 10 reviews) | |
Process Workflow | The ability to create flowcharts and other means to outline specific processes to ensure that all requirements are met. | Not enough data |
Functionality
Ticketing System | Based on 11 HaloITSM reviews. Provides a service desk for users to submit tickets for IT-related issues. | 100% (Based on 11 reviews) | |
Performance Logging | Tracks action-by-action asset performance with machine- or human-readable logs. | Not enough data | |
Alerting | Creates alerts when tracked assets encounter errors or performance issues. | Not enough data | |
Automation | Automates repetitive tasks associated with IT service operations and maintenance. | Not enough data |
Management
Reporting | Provides graphics, dashboards, and general reporting around IT service, assets, and incidents. This feature was mentioned in 11 HaloITSM reviews. | 82% (Based on 11 reviews) | |
Administration Console | As reported in 11 HaloITSM reviews. Provides administrative tools for routine maintenance, upkeep, and tracking. | 92% (Based on 11 reviews) | |
Access Management | Gives administrators control over user privileges and accessibility for IT assets. | Not enough data | |
Asset Management | Gives administrators control over hardware and software resource allocation and tracking. | Not enough data | |
Policy Dictation | Controls policies and configurations across business applications and hardware. | Not enough data |
Monitoring
Constant Monitoring | Monitors systems constantly in real-time. | Not enough data | |
Timely Alerts | Alerts users of incidents and issues as soon as they arise. | Not enough data | |
TIcket Accuracy | Generates accurate incident reports. | Not enough data |
Management Tools
Ticket Assignment | Assigns tickets to relevant team members. | Not enough data | |
Standardization | Cultivates a standardized workflow for enhanced organization. | Not enough data | |
Lifecycle Visualization | Grants transparent overviews for the lifecycle of each incident. | Not enough data |
