Gupshup Reviews & Product Details

I've been using Gupshup to manage my customer communication. The platform is user-friendly, with intuitive tools for building automated workflows and personalized messaging.

Its integration with multiple channels like WhatsApp, SMS, and web push ensures that we can connect with our audience wherever they are, making our CRM campaigns highly effective.

What I love most is the reliability—messages are delivered on time, and the API performance is solid. Plus, their support team is prompt and helpful whenever we have questions. Review collected by and hosted on G2.com.

I think tool should be more inclined towards integration with the CRM tool like Clevertap, Moengage. Review collected by and hosted on G2.com.

This software is user-friendly and easy to navigate, making it accessible and understandable for everyone. Review collected by and hosted on G2.com.

Since our service manager resigned, there hasn't been a specific person assigned to help us resolve issues. Review collected by and hosted on G2.com.

WhatsApp platform provided by gupshup is impressive in terms of functionality & features. It comes with a wide range of features and supports seamless API integration, which makes it easy to connect with our internal systems. The user interface is intuitive, and the platform is well-suited for both marketing campaigns and customer service workflows. Review collected by and hosted on G2.com.

One area that needs attention is execution speed. While the platform is capable, certain actions or processes take longer than expected. This can slow things down, especially when working under tight timelines or managing multiple projects Review collected by and hosted on G2.com.

Product in itself is very good, but the after sales services are best.

Naveen has helped us at every step in using the product from exploring new features to helping us fix our bugs Review collected by and hosted on G2.com.

30% of my whatsapp messages are failing but I think that is a problem at meta level, it would be help if we can understand how we can target these users Review collected by and hosted on G2.com.

1) Gupshup has been very easy and effective BSP provider

2) They have easy implementation and Documentation

3) They have cloud APIs which helps for any API providers to implement them for faster service to be provided to the end customer

4) Gupshup has a very effective and good support team for any assistance required

5) Gupshup Documentation has helped for easy integration with our backend as a BSP Review collected by and hosted on G2.com.

1) They dont have genric dashboard for all the team members Review collected by and hosted on G2.com.

They have very good CSM and support team is very fast Review collected by and hosted on G2.com.

Integration is bit difficult and some interfacee is very confusing Review collected by and hosted on G2.com.

Flexibility and teams ownership. Keep it up Review collected by and hosted on G2.com.

More insights might help. Let's resolve together Review collected by and hosted on G2.com.

easy to use time-saving , feedback support Review collected by and hosted on G2.com.

slowness and sometimes facing refresh issues Review collected by and hosted on G2.com.

I've been utilizing GupShup's WhatsApp and SMS marketing tools for a while. Our Customer Success Manager, Stuti Dubey, has gone above and beyond to make our experience rewarding. GupShup has proven to be an excellent asset to our marketing efforts.

The Ultimate Marketing Solution: GupShup

Gupshup offers us a potent set of tools for SMS and WhatsApp marketing that have made it feasible for us to interact with our audience in ways we never imagined. The platform's ease of use, dependability, and flexibility make it simple to develop compelling campaigns that produce noteworthy outcomes.

Stuti Dubey, our committed Customer Success Manager, has provided us with constant support and direction throughout our time with GupShup, which is one of its notable qualities. To make sure that our campaigns are not only successful but also customized to meet our unique demands, Stuti has consistently gone above and beyond. Her knowledge and dedication to our achievement have been crucial in helping us accomplish our marketing objectives.

I will conclude by emphasizing GupShup as your top choice for WhatsApp and SMS marketing. The software has unrivaled capabilities, and Stuti Dubey's commitment to making sure you succeed is simply admirable. Not only have GupShup and Stuti Dubey met our expectations, but they have continually surpassed them. I appreciate your excellent service. Review collected by and hosted on G2.com.

- Reporting email should be more intuitive, dashboard-based

- Mobile app for quick review. Review collected by and hosted on G2.com.

Simple Interface and not too complicated Review collected by and hosted on G2.com.

Sometimes it takes a while to load the page Review collected by and hosted on G2.com.